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Extended Stay America - Memphis - Germantown

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Extended Stay America - Memphis - Germantown
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92 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Spring, Texas
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have actually stayed at this particular location three times while traveling from Houston to Gatlinburg. We've always found the hotel to be clean and well equipped and the staff to be friendly. The area of town (Germantown) where the hotel is located is quite nice. I have to mention that during our last stay (in July) I was a... More 

Helpful?
Thank amarinesmom226
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for sharing your experience with us. I'm glad you were able to continue to have consistently excellent stays with us. I'm disappointed about the incident with your shoes. I will double check with our staff to resolve this issue. Thank you for bringing this to my attention. The staff and I would like to thank you... More 

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed July 16, 2016

I haven't really ever thought about staying at an extended stay, however, our first stay was great! It was also our first time in Memphis. Despite what I've heard about Memphis before arriving, the stories are exaggerated. The hotel was great, the staff at the desk were welcoming. The area of the city had several choices on food and shopping.... More 

Helpful?
Thank shaybaker1
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that your first stay with us was a great experience. I'm so pleased to know that our staff provided you with great service during your visit. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of our other... More 

Spring, Texas
1 review
1 of 5 stars Reviewed July 16, 2016 via mobile

I will never stay at this chain again. They try and nickel and dime you to death. We were given permission to check in early at no cost, then after the 2nd night the General manager rescinded the decision, forcing us to leave right away. Part 1..

Helpful?
Thank wise8ddm
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2016

Several weeks ago, my brother and I were traveling to Memphis, TN for a golfing event. At first, we were pleasantly surprised with the sheer number of fine dining options we had surrounding the hotel. There was a Ruth Chris, Capital Grille, Starbucks and even a famed, local seafood joint within a one mile radius. Upon entering the hotel, we... More 

Helpful?
1 Thank Tommy704
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience and that you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2016

Turned up early in the afternoon after a few nights in LA coming from Australia. I was a little unsure about what to do and where to stay in Memphis but any concerns I had were quickly erased when I arrived at the hotel. The room was nice and clean in what seemed to be a nice area of town.... More 

Helpful?
1 Thank Andrew R
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for your kind words. I am thrilled our staff were able to provide you with excellent service and a comfortable stay. I will make sure to inform Marlon on his outstanding job. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2016

our room was nice, check in was easy. Service was good and friendly staff. however, we were disappointed with "breakfast". It was not even a continental breakfast. Be ready for hot water, packaged grits, packaged oatmeal, packaged muffins and granola bars. There was coffee but no juice or milk. So a bit of false advertising in my opinion to say... More 

Helpful?
1 Thank james m
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for writing a review of your stay. I am glad to hear you enjoyed our comfortable rooms and friendly staff. However, please accept our apologies that our grab-and-go breakfast was not to your expectations. Our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity. This information should have been communicated at check-in and I apologize that... More 

Kearney, Missouri
1 review
1 of 5 stars Reviewed June 9, 2016 via mobile

Front desk people are the only thing nice about this hotel. Too bad their management makes them look terrible. This is the dirtiest buggiest hotel I have ever stayed in. Dirty shower walls, broken towel and toilet paper holders. Trash not emptied from previous guests. Truly awful for the price.

Helpful?
Thank marstonewall
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the only part of your stay that was great was the front desk team. As this hotel’s manager, I can assure you that I have both forwarded your feedback to... More 

St. Louis, MO
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 20, 2016

First off it was a very busy weekend in Memphis due to the BBQ competition so prices were high and many places were booked. I found Extended Stay America on Poplar Ave. To make it simple here are the pros of our visit: staff was extremely friendly, and helpful when trying to find our way around Memphis, room and grounds... More 

Helpful?
Thank rea63
Phoenix, Arizona
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 17, 2016

We were first given a room that not only was shabby, had only a bed and a chair (no couch) but also had no heat. It also was not too clean. We pointed this out to the manager on duty and he changed us to another room that was fine and had a couch that we could sit on. Who... More 

Helpful?
Thank poorones
Matteson, Illinois
Level Contributor
4 reviews
1 of 5 stars Reviewed May 3, 2016 via mobile

The roach that was in my room #136 Was at least 3 inches long you could imagine all the babies I hope that this facility improves on there insect prevention and control this was horrifying to the people I was with we did notify the front desk I gathered that this was something they were used to they were supposed... More 

Helpful?
Thank Eurid M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Ave, Memphis, TN 38119-4872 (Formerly Homestead Studio Suites)
Location: United States > Tennessee > Memphis
Price Range: $79 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Memphis - Germantown 2*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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