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Extended Stay America - Memphis - Germantown

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Traveler (15)
Room & Suite (10)
Dining (1)
Overview
  • Excellent36%
  • Very good17%
  • Average15%
  • Poor15%
  • Terrible17%
Travelers talk about
“safe area”(2 reviews)
“decent hotel”(2 reviews)
“clean rooms”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
All hotel details
Offers from Extended Stay America - Memphis - Germantown
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Offers from Extended Stay America - Memphis - Germantown
Special Offer: Save up to 10% TODAY!
Hotel deals
Rooms
Apr 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (58)
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1 - 5 of 57 reviews
Reviewed 1 week ago

The staff at the front desk were amazing, unfortunately the cleaning staff apparently need to find another job. Once we got into the room, we found pubic hairs in the bathroom sink, Hair all over the bedsheets (telling us they didn't change sheets between guests...More

Thank tlarseth
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 1 week ago

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer...More

Hotel's Favorite
Reviewed May 29, 2017

Have to say this is one of the best hotels I have stayed in. Clean quiet rooms. Friendly staff. Automatic doors and an elevator. Being an extended stay a kitchenette is standard. This hotel is about 16 miles from downtown Memphis and the river. The...More

Thank MTravi
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded May 30, 2017

Travi, thanks for choosing to stay at Extended Stay America - Memphis - Germantown. We are delighted to note that you enjoyed our outstanding service and comfortable facilities. We appreciate you recommending us and hope to welcome you back again soon! Sincerely, General Manager

Reviewed 2 weeks ago

I love the staff and the way they always are smiling and willing to help. They ask th e perfect questions every time. Extended stay must have a very good training program. I'll definitely be back to stay again.More

Review collected in partnership with Extended Stay
Thank lonettagreen
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 2 weeks ago

Lonetta, thank you very much for sharing the review of your wonderful experience at Extended Stay America. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. It was a pleasure serving you, and we...More

Reviewed February 22, 2018

I stayed on an upper floor room directly across from the elevator. I recommend a room further away if you do not want to hear the elevator bell ringing throughout the night. Be aware that your refrigerator in the room will also start its motor...More

Thank Blushift
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded February 23, 2018

Thank you for choosing Extended Stay America. We are glad to read you liked your well-appointed room and our complimentary grab-and-go breakfast. That being said, we are sorry for the noise issues you experienced while here. We wish we had the opportunity to address the...More

Reviewed January 7, 2018

It seemed like they were understaffed. We arrived a bit after midnight and because no one was at the front desk and you needed a card to get into the hotel, we had to wait outside for several minutes until someone exited. Once we made...More

Review collected in partnership with Extended Stay
Thank carll281
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded January 8, 2018

Carl, we apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our Housekeeping and front desk teams and have taken actions to ensure we do not repeat these issues in the future. We are reviewing the situation...More

View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$81 - $122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$81 - $122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveler (15)
Room & Suite (10)
Dining (1)
Questions & Answers
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pbersantie
December 23, 2016|
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Response from Katie D |
Don't know..sorry!!
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Room Tips
"Try another Hotel only use this one as last resort."
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"Book elsewhere, get farther away from the city center"
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"3rd floor was really quiet"
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"There is no good rooms but I suggest close to the Exits."
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