We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites by Hilton Memphis

Traveler (177)
Room & Suite (64)
Dining (9)

About

Location
Cleanliness
Service
Value
Stay at the only Embassy Suites hotel in Memphis, TN and experience true Southern hospitality, memorable service and easy access to I-240. Enjoy more space and conveniences at our hotel and relax in our breathtaking open-air atrium with water features throughout. Our stylish two-room suites offer Wi-Fi, private bedrooms and separate living rooms. Begin each day with a complimentary made-to-order breakfast in the atrium and enjoy our complimentary evening reception nightly with a variety of beverages* and snacks.
Read more
Property amenities
Pool
Restaurant
Room service
Free parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Free Internet
Airport transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Paid Wifi
Shuttle Bus Service
Wheelchair access
Show more
Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
54Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1,146Reviews
248Photos
10Q+A
100Room tips
Traveler rating
  • 410
  • 288
  • 181
  • 150
  • 117
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
The hotel is old and it has had some remodeling done but not enough. The facility is not up to the standards of most Embassy Suites. I stayed here because of the excellent experiences I have had at other Embassy Suites but this one does not measure up. Check in was a hassle.
Read more
Review collected in partnership with Embassy Suites Hotels
Response from GM38120, General Manager at Embassy Suites by Hilton Memphis
Responded 2 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Read more
Hotel's Favorite
The comfort of a home stay away from home. The suite was plenty of room for 4-6 people. The breakfast was awesome. What I liked the most was the security at night, riding thru the lot checking on the area. I came in from church late every night and I felt so safe. The room was
Read more
Response from GM38120, General Manager at Embassy Suites by Hilton Memphis
Responded Mar 20, 2019
Thank you for your feedback in regards to your recent stay at the Embassy Suites by Hilton Memphis. We are happy to hear that you had a great stay with us and enjoyed the breakfast, the cleanliness of your room and the having security. I will make sure to share your comments with our team members, as we always look forward to hearing such comments. Thank you again for choosing Embassy Suites by Hilton Memphis. We look forward to welcoming you back soon.
Read more
Everything was good expect for the cleanliness of the room when my family and I first got there. Room should have been more cleaner. I feel that if establishment going to out source their work it should be somebody in that establishment to make sure that the cleaning is be done
Read more
Review collected in partnership with Embassy Suites Hotels
Response from GM38120, General Manager at Embassy Suites by Hilton Memphis
Responded 2 days ago
I am so sorry you found the cleanliness unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you as our guest to ensure you have the best travel experience ever.
Read more
Shower door was noticed broken after check in. Maintenance personnel was sent and the problem was fixed. However the water still managed to escape to the bathroom floor when shower. The bathroom was out dated and would need major upgrade. Mold looking like was noticed at
Read more
Review collected in partnership with Embassy Suites Hotels
Response from GM38120, General Manager at Embassy Suites by Hilton Memphis
Responded 6 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Read more
After having a few days in Memphis we decided to stay at the embassy and we were so pleased we did, the hotel is professional with a touch of home but what made it spectacular was Robert who was on main reception and Freddie the bar man. The room was comfortable, clean and
Read more
Response from GM38120, General Manager at Embassy Suites by Hilton Memphis
Responded 1 week ago
As service is the only product that the Embassy Suites by Hilton Memphis sells, creating rewarding experiences for our guests is why comments of this kind are a "must share" with the management personnel, Robert, Freddie and team. I appreciate you taking the time to provide feedback regarding your experience. Thank you again for choosing Embassy Suites by Hilton Memphis. We look forward to welcoming you back soon.
Read more
Previous
Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Torn Pillows on couch
PreviousNext
12345613
Yes, elevator is glass. When I was staying there, only one of the two elevators worked. Other was broken down, so there usually was a wait.
1 vote
Show all answers
How far is Graceland? Is the hotel in safe area?
Hotel in very safe area with Graceland about 30 minutes away
1 vote
Show all answers
Do you allow a dog
Hello, Unfortunately, we are not pet friendly. We only allow service animals.
0 votes
Show all answers
Is Graceland accessible from here?
make sure you buy bubble wrap graceland dont bubble wrap souvinors
0 votes
Show all answers
PreviousNext
12
"Without good customer service... THERE ARE NO GOOD ROOMS!"
"Less walking for access first floor as elevators are in center of atrium."
"Rooms 548 over the air conditionning compressors."
"Check with Hilton"
"Ask if the WiFi is fixed yet"
PreviousNext
12345620
PRICE RANGE
$167 - $295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites memphis hotel memphismemphis embassy suites
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
220
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing