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Four Points by Sheraton Memphis East

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Four Points by Sheraton Memphis East
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229 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Seattle, Washington
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This particular Four Points is in a part of town that is only 15 minutes from downtown, the airport, and businesses like FedEx World headquarters, yet there are also a lot of restaurants in the immediate area as well. Staff was very friendly.

Helpful?
Thank Paul K
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your review and I am glad you had a pleasant stay. We appreciate the kind words about our staff and yes we are located in a great part of town. We hope when you return to Memphis you will stay with us again! Thanks again and we hope to see you soon! Sincerely, Robin Jordan Director... More 

Heber Springs, Arkansas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived here for a 1 night stay via Priceline Express deal. I mention that its an older hotel as I stayed here 20 years ago when it was a Holiday Inn I believe. Check in was smooth and it wasn't a busy weekend so parking was easy. I went to mu 4th floor room which was right next to... More 

Helpful?
Thank OzarkTroutBum
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for such a positive review. We appreciate all your feedback. Hopefully by next year we will have all new furniture and new TV's in all our sleeping rooms. If you ever return to Memphis please come see us again! We would love that! Sincerely, Robin Jordan Director of Sales More 

Danville, West Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Falling into disrepair. I'll enclose pictures of the wallpaper falling away from the walls and marks on walls. The tub would not drain. The coffee was very good. The hotel is very quiet and peaceful. The bathroom is EXTREMELY small and hard to move around in to get ready. The beds are very high and soft. Overall, not bad if... More 

Helpful?
Thank Mike C
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

I am sorry for the unpleasant stay. We are about to start renovating our hotel at the end of the year. Hopefully you will return once that is done. Thanks for your feedback. We really appreciate it! Thanks again! Robin Jordan Director of Sales More 

Texarkana, Texas
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My girlfriend and I stayed at the Four Points on a family vacation. The hotel lobby is nicely appointed. The staff are pleasant and polite. The front desk clerk even came up personally to get us into our room. We had trouble opening the door (door handle has to be turned upward). Upon entering the room we noticed the decor... More 

Helpful?
Thank Noah G
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your positive feedback and I am sorry about the bathrooms. They are small. I wish we could make them bigger unfortunately we can't. Again, please visit our hotel again and we appreciate your review. Robin Jordan Director of Sales More 

Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here for one night and it was nice. The front desk agent was very nice. I do wish she would have pointed out how to get in and out of the pool because it was kind of a struggle. It is a ways from downtown, but in a nice area with good restaurants and stores.... More 

Helpful?
Thank bond3333
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your sweet review. I am sorry you had trouble with the pool area. I know it is confusing sometimes. We really appreciate your business and please visit again when you return. Sincerely, Robin Jordan-Director of Sales More 

Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 18, 2016 via mobile

The hotel is nice but honestly it's location is just not close to downtown and getting off 240E you have to make a sharp left cutting 4 lanes not to miss the exit to Poplar Ave. nevertheless, the room was comfy and well equipped. We did have to pay additional for breakfast. If your interested in going to activities at... More 

Helpful?
Thank Nem-boricua
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your feedback and we apologize your stay didn't go as planned! I don't know how you booked our location because it says Four Points Memphis East which everything on our website states we aren't downtown. Thanks for letting our staff know the TV didn't work properly and we are truly sorry for the mishap. Again I... More 

Melbourne, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2016

We had a very enjoyable four night stay, where everything was just perfect. All the staff were extremely friendly and helpful, the room was quite nice, the bed was very comfortable and breakfast was a good way to the stay the day.

Helpful?
Thank grmakin
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your positive review. We love it when we exceed your expectations! Please let us know when you return to Memphis and thanks again for all your feedback! Sincerely, Robin Jordan Director of Sales More 

Dallas, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed June 13, 2016

This was my first stay and experience at a Four Points Sheraton and it is worth a return visit. The beds are comfortable and high, a step ladder is appropriate yet not included. The staff is friendly, helpful, professional, pleasant, professional, and attentive to the immediate needs of the guest. My family is sensitive to down feathers, we asked for... More 

Helpful?
Thank Joy B
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Dear Valued Guest, We appreciate your kind words and feedback. We are so happy you will return to visit our hotel and Memphis as well. Please let us know if we can do anything for you in the future and again we appreciation your positive review! Sincerely, Robin Jordan Director of Sales More 

Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 13, 2016 via mobile

My husband and I stayed at the Four Points and the experience was great! It has covered parking, which was a requirement ours, and the rooms beyond clean spacious! The service at the reception was great! We do not use other services of the hotel as we were passing only. I recommend a lot!!

Helpful?
Thank Priscila T
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your positive review and we appreciate everything you said! We love to hear about our staff and rooms being beyond clean! Please let us know when you return to Memphis and again thanks for all your wonderful feedback. It truly made our day! Robin Jordan Director of Sales More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed June 11, 2016

Sharod, front desk, guest services; Great customer service and very informative. Im from Indiana and had been on the road for 8hrs. I was tired and frustrated previous to check-in. Sharod was efficient and checked me into a room early within 15minutes. Customer service is the fore-front of every business and it was above great expectations.

Helpful?
Thank troyelewis82
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for saying such kind words about Sharrod. He is an amazing employee and we are so happy to have him. I love that he made your check in process so much easier and efficient. Please let us know whenever you return to Memphis and again we appreciate such a positive review! Sincerely, Robin Jordan Director of Sales More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 

Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119-3949 (Formerly Park Place Hotel Memphis)
Location: United States > Tennessee > Memphis
Price Range: $116 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Four Points By Sheraton Memphis East Hotel Memphis
4 Points By Sheraton Memphis East
Park Place Memphis
Memphis Park Place Hotel
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