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Four Points by Sheraton Memphis East

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Four Points by Sheraton Memphis East
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233 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had an overnight stay in Memphis on our family trip. The rooms were very nice. All the staff were very friendly and helpful. They even have a nice car company that you can pay to take you to locations in Memphis instead of having to use a cab.

Helpful?
Thank Gary S
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed in this hotel on our recent three night stay in Memphis. The staff here are fantastic and our room was large and pleasant. The hotel itself could probably do with a bit of a facelift but it was certainly comfortable. As we were touring it is a bit out of the way from the main city highlights. That... More 

Helpful?
Thank Michael W
Tallahassee, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was our 4th stay at this hotel and it is always very pleasant. The staff cannot do enough to make your visit complete. The rooms are clean, beds are comfortable and although one takes their life into their own hands entering and exiting the parking lot, it is worth it. We have learned how to maneuver. It is halfway... More 

Helpful?
Thank Deborah H
Oconomowoc, Wisconsin
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family stayed here last night, and this place had a lot of hits, but some glaring misses. I was very impressed with the friendliness of the staff, and their ability to check me in, and provide important points about the hotel. The rooms were close together, perfect for family, and were well appointed. I cannot rave more about the... More 

Helpful?
1 Thank Flatham
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for all your feedback. I will definitely pass it along to our GM. We are actually renovating at the beginning of the 2017 year. We can't wait and hopefully you can come back and visit us again after the hotel is finished with the renovation. Again, we appreciate you took the time to let us know how we did.... More 

Seattle, Washington
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This particular Four Points is in a part of town that is only 15 minutes from downtown, the airport, and businesses like FedEx World headquarters, yet there are also a lot of restaurants in the immediate area as well. Staff was very friendly.

Helpful?
1 Thank Paul K
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your review and I am glad you had a pleasant stay. We appreciate the kind words about our staff and yes we are located in a great part of town. We hope when you return to Memphis you will stay with us again! Thanks again and we hope to see you soon! Sincerely, Robin Jordan Director... More 

Heber Springs, Arkansas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 17, 2016

I arrived here for a 1 night stay via Priceline Express deal. I mention that its an older hotel as I stayed here 20 years ago when it was a Holiday Inn I believe. Check in was smooth and it wasn't a busy weekend so parking was easy. I went to mu 4th floor room which was right next to... More 

Helpful?
Thank OzarkTroutBum
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for such a positive review. We appreciate all your feedback. Hopefully by next year we will have all new furniture and new TV's in all our sleeping rooms. If you ever return to Memphis please come see us again! We would love that! Sincerely, Robin Jordan Director of Sales More 

Danville, West Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 10, 2016 via mobile

Falling into disrepair. I'll enclose pictures of the wallpaper falling away from the walls and marks on walls. The tub would not drain. The coffee was very good. The hotel is very quiet and peaceful. The bathroom is EXTREMELY small and hard to move around in to get ready. The beds are very high and soft. Overall, not bad if... More 

Helpful?
Thank Mike C
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

I am sorry for the unpleasant stay. We are about to start renovating our hotel at the end of the year. Hopefully you will return once that is done. Thanks for your feedback. We really appreciate it! Thanks again! Robin Jordan Director of Sales More 

Texarkana, Texas
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 4, 2016 via mobile

My girlfriend and I stayed at the Four Points on a family vacation. The hotel lobby is nicely appointed. The staff are pleasant and polite. The front desk clerk even came up personally to get us into our room. We had trouble opening the door (door handle has to be turned upward). Upon entering the room we noticed the decor... More 

Helpful?
Thank Noah G
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your positive feedback and I am sorry about the bathrooms. They are small. I wish we could make them bigger unfortunately we can't. Again, please visit our hotel again and we appreciate your review. Robin Jordan Director of Sales More 

Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 3, 2016 via mobile

My husband and I stayed here for one night and it was nice. The front desk agent was very nice. I do wish she would have pointed out how to get in and out of the pool because it was kind of a struggle. It is a ways from downtown, but in a nice area with good restaurants and stores.... More 

Helpful?
Thank bond3333
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your sweet review. I am sorry you had trouble with the pool area. I know it is confusing sometimes. We really appreciate your business and please visit again when you return. Sincerely, Robin Jordan-Director of Sales More 

Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 18, 2016 via mobile

The hotel is nice but honestly it's location is just not close to downtown and getting off 240E you have to make a sharp left cutting 4 lanes not to miss the exit to Poplar Ave. nevertheless, the room was comfy and well equipped. We did have to pay additional for breakfast. If your interested in going to activities at... More 

Helpful?
Thank Nem-boricua
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your feedback and we apologize your stay didn't go as planned! I don't know how you booked our location because it says Four Points Memphis East which everything on our website states we aren't downtown. Thanks for letting our staff know the TV didn't work properly and we are truly sorry for the mishap. Again I... More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 

Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119-3949 (Formerly Park Place Hotel Memphis)
Location: United States > Tennessee > Memphis
Price Range: $110 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
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Also Known As:
Four Points By Sheraton Memphis East Hotel Memphis
4 Points By Sheraton Memphis East
Park Place Memphis
Memphis Park Place Hotel
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