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Four Points by Sheraton Memphis East

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Four Points by Sheraton Memphis East
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238 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Atlanta, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very clean and the customer service was pleasing. There was nothing that stood out as extraordinary but the staff did make you feel at home. We stayed four days and 3 nights and each morning or evening as we departed or returned to the hotel, they were very engaging. The hotel is also conveniently located near the... More 

Helpful?
Thank Andrea H
Philadelphia, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel overall - This hotel is dated – we got stuck more than once in the elevator. While we understand that management has to work within the physical limitations of the current infrastructure, there needs to be enough updating to make it viable. Rooms – Old, tired, dated, seen better days long, long ago. Our pet peeve is the lack... More 

Helpful?
Thank S N
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your feedback. Our management team has looked over all your complaints and we are definitely speaking to all departments. Next time if you ever stay with us again, please come by and make all your requests in person that way we can exceed all expectations. I am sure there were some language issues because not all of our... More 

Oak Creek, Wisconsin, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife Ann and I are spending out wedding anniversary in Memphis and we have had a remarkable experience at Four Points by Sheraton Memphis East. At the check-in we met Kimilkah Jones and Sherod (not sure of his last name) and they were amazing. We were greeted warmly and they treated us like "special" guests. I mentioned it was... More 

Helpful?
Thank JPcasino
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Wow! That was an amazing review and thanks for the praise for our front desk. Both of those employees are wonderful and they truly do make a difference at our hotel. Please visit us again and hopefully you can celebrate your next anniversary with us. Sincerely, Robin Jordan Director of Sales More 

Kaiserslautern, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at the front desk was friendly and helpful, the staff at breakfast on the other hand was the exact opposite. The room was nice and spacious. The bathroom was old and the door didn't close all the way. Breakfast was not included and for the $20 we paid there we could have gotten a much better breakfast elsewhere.... More 

Helpful?
Thank itravels2016
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your review. I truly apologize that you felt our breakfast was lacking. I will discuss it with the management staff to see if we can do something more. Again, we appreciate all feedback and we hope you will visit us again. Sincerely, Robin Jordan Director of Sales More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Limited breakfast, average rooms BUT friendly staff. Would rather stay in Marriott next door. Not recommended for holidays. The rooms are average, breakfast not laid down well and over all the hotel does not give a rich feeling

Helpful?
Thank Abhishek S
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your feedback and I am sorry you felt we were average. I will definitely take your information back to our management staff and we appreciate your business. Sincerely, Robin Jordan Director of Sales More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 23, 2016

We had an overnight stay in Memphis on our family trip. The rooms were very nice. All the staff were very friendly and helpful. They even have a nice car company that you can pay to take you to locations in Memphis instead of having to use a cab.

Helpful?
Thank Gary S
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your positive review. We really appreciate your feedback. Please come back to Memphis and visit us again! We would love that! Sincerely, Robin Jordan Director of Sales More 

Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 18, 2016 via mobile

We stayed in this hotel on our recent three night stay in Memphis. The staff here are fantastic and our room was large and pleasant. The hotel itself could probably do with a bit of a facelift but it was certainly comfortable. As we were touring it is a bit out of the way from the main city highlights. That... More 

Helpful?
Thank Michael W
Tallahassee, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 18, 2016 via mobile

This was our 4th stay at this hotel and it is always very pleasant. The staff cannot do enough to make your visit complete. The rooms are clean, beds are comfortable and although one takes their life into their own hands entering and exiting the parking lot, it is worth it. We have learned how to maneuver. It is halfway... More 

Helpful?
Thank Deborah H
Oconomowoc, Wisconsin
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 6, 2016 via mobile

My family stayed here last night, and this place had a lot of hits, but some glaring misses. I was very impressed with the friendliness of the staff, and their ability to check me in, and provide important points about the hotel. The rooms were close together, perfect for family, and were well appointed. I cannot rave more about the... More 

Helpful?
1 Thank Flatham
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for all your feedback. I will definitely pass it along to our GM. We are actually renovating at the beginning of the 2017 year. We can't wait and hopefully you can come back and visit us again after the hotel is finished with the renovation. Again, we appreciate you took the time to let us know how we did.... More 

Seattle, Washington
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 23, 2016

This particular Four Points is in a part of town that is only 15 minutes from downtown, the airport, and businesses like FedEx World headquarters, yet there are also a lot of restaurants in the immediate area as well. Staff was very friendly.

Helpful?
1 Thank Paul K
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your review and I am glad you had a pleasant stay. We appreciate the kind words about our staff and yes we are located in a great part of town. We hope when you return to Memphis you will stay with us again! Thanks again and we hope to see you soon! Sincerely, Robin Jordan Director... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 

Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119-3949 (Formerly Park Place Hotel Memphis)
Location: United States > Tennessee > Memphis
Price Range: $108 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
4 Points By Sheraton Memphis East
Four Points By Sheraton Memphis East Hotel Memphis
Park Place Memphis
Memphis Park Place Hotel
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