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Fairfield Inn & Suites Memphis I-240 & Perkins

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4760 Showcase Blvd., Memphis, TN 38118
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122 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Kansas City, Kansas
Level Contributor
14 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

The worst Marriott hotel I have ever stayed at! The lady at the front desk was rude (and lazy) and acted like she didn't care about a thing. The first thing we saw when walking into our room was an Oreo cookie laying on the floor. In plain sight. The room was dirty. I used a couple towels to try... More 

Helpful?
Thank KOOLCHICfromKC
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for your feedback we will be discussing this with the houskeeping staff and desk clerks. More 

Columbus, Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have stayed at Marriott properties exclusively for years but this hotel leaves a sour taste! The property is under renovation but it is not clean. Reservations were made with Marriott Rewards for 2 beds but when we arrived we were given a room with only one bed. When we made it clear to the desk staff we were told... More 

Helpful?
Thank Glenn S
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

We apologize for not upholding our promises, we are currently under renovations and hope you give us chance to get it right. More 

East Windsor, NJ
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Staff was pleasant enough, but severely understaffed. The front desk was often unattended as they were working in the breakfast area. A sign said the pool was closed. It still had a tarp over it. Obviously, it had not been open all season, but the website still mentions a pool. I guess there is a pool, it simply is not... More 

Helpful?
Thank jlbigguy
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Memphis I-240 & Perkins. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have... More 

Ottawa, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We would not return to this hotel, it is not clean,we had no shampoos, no facecloths and the rooms had an awful smell. The breakfast did not have much variety either and the eating area did not look very clean. It is very surprising as this chain is part of Marriott's, we have never experienced this before with any Marriott's... More 

Helpful?
Thank guyjo
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately.I can imagine that our inability to accommodate you with the pleasant stay... More 

Brooksville, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

1. well to begin with we arrived in the early evening and found out that the 2 bed room that I had a confirmation for was now a king room... 2. when we got to room it was still being cleaned... quite unacceptable with our arrival time.. 3. around midnight the sound of water dripping in our bathroom like the... More 

Helpful?
Thank jpmule379
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

We are truly sorry you had this experience at the property, the front desk as well as maintenance issues have been addressed. Thank you for staying with us and your feedback. More 

Denver, Colorado
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed at a few other Fairfields and this one is by far the worse. Started poorly. Got in late and the person at the front desk asked what floor I wanted - i asked for something on a higher floor and she put me on the first floor. She put us in a room with a singe king... More 

Helpful?
Thank Jerry S
Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for your feedback we are currently undergoing renovations and hope you give us a chance to get it right. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

We tried to sleep in during our one night stay and were woken up at 9 in the morning by housekeeping. The bed was literally too short for my averagely tall fiance, and it and the pillows were uncomfortable. There is no ice machine available on the first floor even though there's a sign and a space for it, and... More 

Helpful?
Thank Louise C
Precious H, Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for your feedback and we apologize for the inconvenience you experienced, we are undergoing renovations and hope you give us a chance to get it right. More 

Cookeville, Tennessee
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I decided on a weekend getaway to Memphis. I picked this hotel due to the reasonable rate despite the website stated they were in the process of remodeling and the pool wasn't available. I ended up booking for 3 nights and we arrived on a Thursday night. When we checked in it did take awhile due to... More 

Helpful?
Thank Traveler20140000
Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for your feedback, we apologize for the lack of service you experienced here at the property. We will definitely be discussinh this with the departments involved. We hope you give us a chance to get it right. More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

I never write reviews but this place is the worst. There were bugs in the room. The air condition in the room was very weak as it was 95 degrees. The ice makers didn't work and the pool was closed due a tree falling in it a month ago. The staff was nice but the owner of this property needs... More 

Helpful?
1 Thank I270OItom
Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank your for you feedback. I apologize for the inconvenience you experienced and the miscommunication, our pool is closed due to renovations. More 

Pampa, Texas
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed June 17, 2016

We are seasoned travelers and can forgive a lot of things but this was an absolute nightmare. It started at check in, we arrived about 6pm and found out that there was no double room available for us after booking in OCTOBER of last year. After explaining that a King room with a pull out wouldn't work for us the... More 

Helpful?
1 Thank FEMAtraveler
Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins, responded to this review

Thank you for your feedback but, we have gotten the tree taking care of. I do apologize about the inconvenience this may caused you guys to have. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Memphis I-240 & Perkins

Address: 4760 Showcase Blvd., Memphis, TN 38118
Location: United States > Tennessee > Memphis
Price Range: $85 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis I-240 & Perkins 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Fairfield Inn Memphis i-240 And Perkins
Fairfield Inn Memphis i-240 & Perkins Hotel Memphis
Fairfield Memphis
Memphis Fairfield Inn
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