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Crowne Plaza Memphis Downtown

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Traveler (202)
Room & Suite (112)
Dining (11)

About

Location
Cleanliness
Service
Value
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown.
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Property amenities
Restaurant
Pool
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Suites
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HOTEL STYLE
Mid-range
HOTEL CLASS
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1,610Reviews
314Photos
52Q+A
100Room tips
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Popular mentions
Having stayed in 2 other Crown Plaza Hotels during our trip this was the better one of the three. The bar area and reception were clean and bright. However, I agree with a previous review that says the hotel is noisy. My husband is a platinum member and his profile on line is
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Response from 00gc, General Manager at Crowne Plaza Memphis Downtown
Responded yesterday
Thank you for being loyal to our brand. We strive to create a relaxing and peaceful environment at our hotel, and we are sorry that this was not your experience. Please accept our apologies for the disruptions you experienced due to the noise. However, we are happy to read that you loved our comfortables beds. Please come back for another visit, and we will make sure that you have a quiet and restful stay with us. Sincerely, Jeffrey Everson Assistant General Manager
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Doesn’t matter which floor or room you are in it is so noisy, aircon units extremely loud, traffic side loud through windows and people by the lifts and ice cooler area. School trips with kids running round in top of that. Would never recommend this hotel for people that
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Response from 00gc, Manager at Crowne Plaza Memphis Downtown
Responded 2 days ago
Thank you for choosing to stay with us. We are sorry for the disruptions you experienced due to the noise. Should you visit with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. We do hope you will revisit us another time so we can provide you with a satisfying experience. Sincerely, Jeffrey Everson Assistant General Manager
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Hadn't stayed in a Crown Plaza in a while, but this experience was really impressive. From the moment I arrived, I was treated to wonderful Southern hospitality. Darryl, the night manager was delightful and very professional. Thank you Darryl!! I looked forward to breakfast
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Response from 00gc, Manager at Crowne Plaza Memphis Downtown
Responded 2 days ago
Thank you for this awesome review. Making you happy makes us happy! We are glad everything went so well during your stay. Please accept our special gratitude for recognizing our all-star staff members, as they truly love to deliver exceptional customer service to each and every guest. We appreciate your feedback and look forward to your next stay at Crowne Plaza Memphis Downtown Sincerely, Jeffrey Everson Assistant General Manager
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This hotel is lovely. The staff are really friendly, especially the receptionist Brittney and Reggie. Reggie (Reginald) was the best person we met in Memphis, he drives the shuttle bus and was so kind to pick us up and drop us off wherever we wanted. He gave us advice on foods
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Response from 00gc, General Manager at Crowne Plaza Memphis Downtown
Responded 4 days ago
We appreciate your review of Crowne Plaza Memphis Downtown and your feedback about the interesting advice our shuttle driver shared with you as they drove you to your destinations. We will definitely share your compliments with Reggie and Brittney. It will surely put a smile on their faces. Thank you for being our guests, and we look forward to welcoming you back soon. Sincerely, Jeffrey Everson Assistant General Manager
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Recommended by Flight Centre has coach service but staff unsure of when it runs we were told it was OK for airport transfer waited 15 minutes and was told it does not go to airport. Had to get a cab. We dined at their restaurant good food good bar . Crazy air-conditioner woke
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Response from 00gc, Manager at Crowne Plaza Memphis Downtown
Responded 2 weeks ago
Warren, Thank you for reviewing your stay with us. Although our location was ideal for you, we apologize for the service issues you encountered while you were here and for the difficulties you had in your room. Please be assured that we have discussed your feedback with the appropriate departments, and we're working with them to fix the problems you mentioned as soon as possible. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Jeffrey Everson, Assistant General Manager
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Photo provided by managementCrowne Plaza Memphis Downtown
Newly Renovated King Room at Crowne Plaza Memphis Downtown
Photo provided by managementCrowne Plaza Memphis Downtown
Meeting room
10th floor city view
Other side of window frame
Window in bedroom
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12345623
Is there any toiletries in the hotel rooms. Please.
Yes. They were replaced daily.
1 vote
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Is there a hairdryer in the rooms?
Yes, there was a hairdryer!
0 votes
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How much of a taxi ride is it to FedEx Forum?
Hi, I can't tell you how much a taxi is, but you may not need one. The hotel operates its own shuttle bus and will take you there for free. The driver gives you his phone number, and will then come and pick you up. We only used the service once and it was great.
1 vote
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As far as I know the shuttle runs all year round but not sure about the restaurant although I would presume so most hotels seem to cater all year round now
0 votes
taxi from hotel to hard rock cafe
The hotel mini bus goes there
3 votes
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12345611
"Prices do not justify the standard, front of building rooms are noisy."
"away from highway"
"Rooms (even numbers) facing the city have very nice views."
"One side of hotel faces freeway so best to ask for even number room."
"Choose a room on the side away from the freeway!"
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12345620
PRICE RANGE
$148 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza memphismemphis crowne plaza
FORMERLY KNOWN AS
Wyndham Garden Hotel
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
230
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