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Extended Stay America - Memphis - Germantown West

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Traveler (12)
Room & Suite (30)
Dining (2)
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Rooms
Dec 2Dec 3
|
1 room, 2 adults, 0 children
Standard Room
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About
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Self-Serve Laundry
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Suites
Air Conditioning
Good to know
HOTEL STYLE
Budget
Safe
HOTEL CLASS
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Location
Full view
Getting there
Memphis Intl Airport8 mi
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Reviews (43)
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41 results
Traveler rating
6
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LanguageEnglish
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1 - 5 of 41 reviews
Hotel's Favorite
Reviewed October 2, 2018 via mobile

My husband and I stayed here for two nights after he had an unexpected eye surgery at the laser center across the street. The front desk clerk was very friendly I think his name was Michael. All of the staff were kind and accomodating and...More

Thank Amber C
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded October 3, 2018

Amber, thank you for the glowing review of Extended Stay America. It’s a pleasure to know we met all your expectations and you had a comfortable stay with us. We appreciate your feedback and look forward to welcoming you both back soon. Sincerely, Hotel Management

Reviewed July 9, 2018 via mobile

Did NOT stay due to the fact the clerk took one look at me and said they did not have rooms available for my kind. They have some serious customer service issues. 1) You definitely do not judge a person by appearance or race 2)...More

2  Thank kmdouglas1674
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded July 10, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Reviewed June 3, 2018 via mobile

Stayed here for a couple of nights while visiting Graceland. Although it had a Kitchenette it was pretty basic with daily servicing if you wished to pay for it and a “grab & go” breakfast which was breakfast bars, muffins & coffee. Having said this...More

1  Thank Steve M
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded June 3, 2018

Steve, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Reviewed May 11, 2018 via mobile

The room had not been cleaned, there was pizza sauce on the bedspread and hair all over the sheets and pillows. I did ask for clean linens but had to change them my self. The air conditioning did not work right either, or would come...More

Thank mmyrick1982
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded May 11, 2018

Rick, thank you for staying with us and providing your candid feedback. We apologize for the cleanliness and maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure...More

Reviewed March 26, 2018

Arrive to check in had to wait 30 minutes room wasn't ready. Made it to room it wasn't clean the bed was improperly changed makeup on pillow cases hairs on bed. Front desk put us in a different room which was better but still had...More

Review collected in partnership with Extended Stay
Thank michie181996
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded March 27, 2018

Thank you for sharing your experience with us. We apologize for the cleanliness issue you experienced in your room, and we failed to resolve it while you were here. We have shared your feedback with our housekeeping team and will use it as a training...More

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Questions & Answers
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abeans
August 7, 2015|
Answer
Response from moniqueruffin |
I don't work for the hotel
0
Votes
Room Tips
"Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
13AnnD13
Jul 23, 2017
Read review
"Anyroom will be super !"
JohnnMidland
Aug 30, 2015
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"cant help there as was only in 1 room"
steventM3874EF
Jul 6, 2015
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PRICE RANGE
$62 - $89 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
1
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