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Extended Stay America - Memphis - Germantown West

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Extended Stay America - Memphis - Germantown West
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53 Reviews from our TripAdvisor Community

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Showing 51: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2016

Hi, I was staying few nights in extended stay America-Memphis-Germantown West. at my checkin they asked me 100$ caution. At my departure I sign a paper for the return of the 100$ caution but it never came back on my bank account. They stole 100$ FROM MY BANK ACCOUNT!!!!!! After 2 email I still have no answer.

1 Thank thevenot M
Buffalo, New York
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 13, 2016 via mobile

Booked on Priceline, just needed something pet friendly as we were driving with our dog. This hotel on Priceline came up as "pets allowed". Apparently the front desk closes at 11pm, and we arrived after midnight after a long drive. The only sign on the front desk was to use the phone in the front lobby and the night auditor... More 

Thank m0nd1m00re
Rockford, Illinois
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed June 4, 2016

I stayed here 3 nights and liked the hotel. You have a kitchenette in your room with full size frig. You can cook in you room if you want. The area around the hotel is upscale and has a good selection of stores and restaurants.

Thank Michael F
Invercargill, New Zealand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 2, 2016 via mobile

Great hotel, nice and clean very tidy! Helpful and friendly staff! A no smoking policy in the rooms or onsite is great! Rooms have kitchens and you ask staff for cooking utensils etc! Would definitely come back and stay! Good quiet location!

Thank Megan S
Little Rock, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 15, 2016 via mobile

Honestly, I wouldn't stay again. We went to our first room and it was unclean. Beds weren't made and food on the counter. Asked for another double bed room but told us they were booked. We were given a king suite and only half the price. It was alright. I was just expecting more professionalism from a hotel.

Thank KenzieChase
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown West, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as closely monitoring our... More 

Houston, Texas
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 12, 2015

Nice, clean, well-maintained hotel in Germantown, south of Memphis, and only a 10 minute drive to Graceland (next exit northbound). In a safe business/commercial area with easy access to I-55. Very cordial and attentive staff, clean rooms, nice breakfast area with clean and updated lobby. Very safe area. Will stay again if the opportunity arises.

Thank stardog700
Clayton, Georgia
Level Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed September 14, 2015

This was my first experience with this hotel. I chose it because I have a small dog…..first time traveling with a dog and not sure what to expect and this was so much better than what I had been warned about from others traveling with a pet. Rooms were recently updated and were very nice. Floors were laminated wood which... More 

Thank Spencer1952
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 30, 2015

We stayed here for one night aftrer staying at a different horrible place. Thsi was our 1st stay at an extended stay america and we were Very Impresed. Candica at the Front desk was excceptionally peofessional, and helpful. The grounds are well kept. The rooms are nice sized, very clean, comfortable and a safe neighborhood. Only minutes from anywhere. Definite... More 

Thank John L
Minneapolis, Minnesota
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 11, 2015

We went to Graceland, stayed at this hotel July 29-31, rented 2 rooms. Raven at the desk was very helpful. She gave us some hints on where to shop and dine. These units has full kitchen. Both rooms were clean but the kids room smells like cooked food. Bed in our room squeaks easily. Complimentary breakfast was a joke, just... More 

Thank iagboola
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 10, 2015

We went to Memphis TN for a wedding and decided to stay at Extended Stay America Germantown. We have stayed here several times while traveling to Memphis, so it was a no brainer to stay here again. We made the reservation online and noticed the Extended Stay has a perks program, so we signed up for it. With the perks... More 

1 Thank Monique R
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  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown West

Address: 6325 N Quail Hollow Rd, Memphis, TN 38120-1470
Location: United States > Tennessee > Memphis
Price Range: $83 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Memphis - Germantown West 2*
Number of rooms: 1
Reservation Options:
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