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Hampton Inn & Suites Memphis-Shady Grove Road

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#9 of 138 Hotels in Memphis
Certificate of Excellence
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Hampton Inn & Suites Memphis-Shady Grove Road
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571 Reviews from our TripAdvisor Community

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Showing 566: English reviews
Rogers, Arkansas
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel was a great location. Everything was clean. The rooms were spacious. Breakfast was tasty. We checked in from the app in advance and that meant that we were able to do digital key opening. Now I am ruined for all other ways to check in. SO convenient.

Helpful?
Thank Robyn Y
Clarksville, Tennessee
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is a great place to stay. The staff is accommodating, the rooms are nice and spacious, and the free breakfast is delicious. LaToya, one of the front desk employees, is so nice and definitely deserves some type of recognition or reward from the management! I asked for a later checkout and she gave me two extra hours. She was... More 

Helpful?
Thank JGBC1986
Milford, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was in a nice quiet location. The handicapped accessible room was great. The lobby was very nice but the carpets in the hallways to the rooms were horribly worn and dirty. Our toilet would not flush but they took care of that immediately. Our door would not lock either. They fixed it once but it kept happening. On... More 

Helpful?
Thank zirp3
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for completing a review for our hotel. I would like to apologize for the issues you experienced with your room. I will be making the Housekeeping and Maintenance departments are aware of your comment. Furthermore I am glad you enjoyed your stay overall and look forward to having you stay with us in the future. More 

Mannford, Oklahoma
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We spent our anniversary weekend here in a suite, and it was perfect. Everybody was so nice and helpful. The hotel was spotless, and our suite was totally comfortable. They gave us a gift certificate for room service when they found out it was our anniversary. The surrounding area was very nice. We will stay here again if we go... More 

Helpful?
Thank Becky H
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Congratulations and thanks for the positive review of our hotel. I are happy our hotel could accommodate you for your anniversary. I am glad our staff could give you a unexpected delight with the gift certificate. We look forward to seeing you next year! More 

Millersville, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff and really nice hotel! I heard that this was a "flagship" hotel that's why I wanted to try it out!!! Lived up to its reputation!!! Giovanna the Front Desk Supervisor is always cheerful and pleasant to all guests, she's always working too! Like I said in the survey, I guess you want associates who are like her to... More 

Review collected in partnership with Hampton

Helpful?
Thank RoxyRiley
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your positive feedback and compliments. We appreciate you recognizing Giovanna and I am sure she will be happy to know she exceeded your expectations. We look forward to having you stay with us the next time you are in Memphis, TN. More 

San Antonio, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We wanted to stay somewhere comfortable and not within the city. This location was great and provided for us a very comfortable stay while enjoying Memphis. We were celebrating our 5th wedding anniversary for a couple of nights and it was worth the stay. We didn't regret it at all and I highly recommend this location.

Review collected in partnership with Hampton

Helpful?
Thank Homer W
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thanks for the positive review response Homer. We are happy our hotel could accommodate you for your wedding anniversary. Congratulations, we are glad you enjoyed it. Look forward to seeing you next year! More 

Flowood, Mississippi
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean. The staff was friendly. Great location. But the fridge made an awful noise. It was difficult to sleep. It would have been better if the AC fan could have run all night, but we couldn't figure out how to get it to work.

Review collected in partnership with Hampton

Helpful?
Thank Breanne H
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thanks for the positive review response Breanne. We are happy our hotel and area did meet your travel needs while you were in Memphis, TN. I apologize for the inconvenience of the refrigerator. Please inform me of the room that had the issue and I will expedite the fix. Again, thank you and we look forward to your next stay... More 

High Point, NC, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in Memphis while on vacation. When we arrived, the front desk staff directed us to the side entrance. Another staff member met us there with a cart, so we were able to transfer all of our luggage to the room in one trip. An elevator was located just inside this entrance, which was very convenient. The first morning,... More 

Review collected in partnership with Hampton

Helpful?
Thank Jackie F
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your wonderful review of our hotel. Great to know we could accommodate you during your stay. I am happy that each department provided you with amazing service. We would love to have you stay with us in the future. More 

Chicago, Illinois
Level Contributor
16 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Friendly staff and manager. Room was decent with queen beds, but no fridge. Enough towels for 4 guests. Free breakfast which was typical hotel offering. Chocolate chip cookies are tasty. Small pool that was mostly clean. Very hot in August. Room felt damp the entire stay. Relatively quiet a/c unit.

Helpful?
Thank Susan P
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for staying with us Susan. Look forward to having you again. More 

Palm City, Florida
Level Contributor
574 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and accommodating. The room was one of the best cleaned that I have ever had. I did notice in previous comments that the rooms could use an update, while that may be true, they were incredibly clean, which is refreshing if you travel often and stay at hotels. I felt that the mattress was a... More 

Helpful?
Thank tedact
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your detailed review. I am very happy you enjoyed your stay with us. I'm glad you rooms was clean, comfortable and exceeded your expectations. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more   less 

Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Address: 962 Shady Grove Rd S, Memphis, TN 38120-4117
Location: United States > Tennessee > Memphis
Price Range: $126 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis
Memphis Hampton Inn
Hotel Style:
#10 Best Value Hotel in Memphis
#10 Business Hotel in Memphis
#11 Family Hotel in Memphis
#14 Romantic Hotel in Memphis
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