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Hampton Inn & Suites Memphis-Shady Grove Road

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962 Shady Grove Rd S, Memphis, TN 38120-4117
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Hampton.com
$131
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$114
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$131
$106
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Traveler (67)
Room & Suite (64)
Dining (14)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Meeting rooms
Secured parking
Parking
Free internet
Wifi
Internet
Outdoor pool
Breakfast buffet
Snack bar
Vending machine
Shuttle bus service
Fax / photocopying
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Safe
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mid-range
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
50Car recommended
Grade: 50 out of 100
56Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
892Reviews6Q+A55Room tips
Traveler rating
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Popular mentions
Updating my previous review from 2018 (see below) Dec. 2019 Review: I reluctantly gave this property another chance as I needed a location closer to business activities. Sunday, first night checking in, no hot water, called the front desk and was told that maintenance reset the boiler and hot water should have been there 15 minutes ago. I waited 15 more minutes, still no hot water. Monday morning, thankfully hot water for shower. Tuesday morning, lukewarm water and I called the front desk. They were unaware of any problem, but told me maintenance would be notified. Wednesday morning, no hot water. Called the front desk and was told that they were unaware, and maintenance wouldn't be to the hotel until after 8am. They provided me a key to another room serviced by a different boiler to take a shower. Hot water in that room, but the tub backed up with water due to a slow drain. I check out tomorrow and have VERY low expectations for hot water OR management trying to offer a resolution for the experience (I'm Honors Diamond and they can access my profile to contact me). I will NEVER stay at this property again. Hilton Corporate REALLY needs to have "secret shoppers" stay at all the Memphis area properties...they will be surely be embarrassed by the quality of the properties that carry the Hilton brand compared to Hilton properties in other cities. I have no issue with the staff as they are very friendly and helpful, but they are just too limited by an outdated, old property that truly needs to be demolished and rebuilt from the ground up as a modern property. Remodeling the lobby and breakfast area are nice, but nobody sleeps or showers in those areas. 2018 Review: Just like 90% of all the Hilton properties in Memphis this one is completely subpar. there are only two new properties in Memphis being the Hilton Garden Inn by Ikea and the Hampton Inn in Germantown and those are the only ones worth staying at. The rest of the Hilton properties in Memphis really need to be completely torn down and rebuilt.
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Review collected in partnership with Hampton
Response from Cedric_agm, Manager at Hampton Inn & Suites Memphis-Shady Grove Road
Responded 2 days ago
Thank you for this valuable feedback. Once again, we would like to extend our sincerest apologies for your experience while staying with us. We have enlisted the services of a local plumber to further investigate this issue. As promised, we have credited points to your Hilton Honors account as compensation. We appreciate your loyalty as a Hilton Honors member and value your feedback.
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Hotel's Favorite
Staff was very friendly. Check in and check out was quick. Our room was clean. Nice breakfast room. The breakfast food was good. For our purpose, the location of the hotel was good. Would stay here again.
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Review collected in partnership with Hampton
Response from TawandaKnight, General Manager at Hampton Inn & Suites Memphis-Shady Grove Road
Responded Jul 10, 2019
Thank you so much for your feedback. I will be sure to pass your compliments along to the entire staff. Thank you also for your business. Hospitable!
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Room was clean and comfortable. Staff was very courteous and helpful. Breakfast was great! Check-in and check-out were easy. I needed to delay checkout by a short-time and they worked with me on this. No complaints!! Highly recommend!
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Review collected in partnership with Hampton
This was a great place to stay I would recommend this hotel if you are in the Memphis area. I have use this hotel a bunch and the service is always great!!! So please take advantage of staying here if u are in Of a hotel in the area.
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Review collected in partnership with Hampton
Outstanding staff, quiet room, and great breakfast. I will stay here every time! The staff met all my need with timeliness and a great attitude. The management staff checked in to see how my stay was.
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Review collected in partnership with Hampton
Previous
PRICE RANGE
$116 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites memphis-shady grove road hotel memphis, hampton inn and suites memphis-shady grove road, hampton inn memphis, memphis hampton inn
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
131
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Frequently Asked Questions about Hampton Inn & Suites Memphis-Shady Grove Road
Which popular attractions are close to Hampton Inn & Suites Memphis-Shady Grove Road?
Nearby attractions include Malco's Ridgeway Cinema Grill (0.5 miles).
What are some of the property amenities at Hampton Inn & Suites Memphis-Shady Grove Road?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hampton Inn & Suites Memphis-Shady Grove Road?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Hampton Inn & Suites Memphis-Shady Grove Road?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hampton Inn & Suites Memphis-Shady Grove Road?
Conveniently located restaurants include Seasons 52, Amerigo Italian Restaurant, and The Capital Grille.
Are there opportunities to exercise at Hampton Inn & Suites Memphis-Shady Grove Road?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hampton Inn & Suites Memphis-Shady Grove Road have an airport shuttle?
Yes, Hampton Inn & Suites Memphis-Shady Grove Road offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hampton Inn & Suites Memphis-Shady Grove Road?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton Inn & Suites Memphis-Shady Grove Road offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn & Suites Memphis-Shady Grove Road?
Many travelers enjoy visiting Davies Manor Plantation (9.9 miles).
Is Hampton Inn & Suites Memphis-Shady Grove Road accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.