Second stay in this lovely hotel. Staff are extremely helpful and friendly. A big shout out to Julie the Food and Beverage Manager. She couldn't have been any more helpful and caring. She looked after us at my mother's 80th Birthday meal and was fantastic. She works so hard and nothing us too much. Thank you Julie. You are a star.
My husband and I stayed in The Royal Beacon in Room 503 on Saturday night (5/2/22). My husband arrived before me and phoned me to say that the room was dire. I asked him to see if we could be moved but he was told you were fully booked. I don’t think I have ever had to stay anywhere so dirty and revolting. The bed was old and dirty with no valance to cover the damaged and dirty corners and the mattress was filthy dirty – Even the sheets had revolting stains on them! – The carpet was utterly filthy - so I placed a towel on the floor to walk to the bathroom. The towels, although new, had not been washed before being put in the rooms because the paper sticker was still on them. The headboard was badly worn where heads have been – horrible. The walls are stained with drips. The back was coming off the wardrobe. The toilet bowl was stained and dirty. The carpet in the hallway outside of our room was absolutely filthy. Overall the accommodation was dreadful, it was enough to make your skin crawl – please do look at my photographs. I can’t believe that I had to sleep in that filthy bed and I do not expect that your mattress at home looks like this! I have left it this long before leaving this review because I have emailed the hotel, the Manager, the reception and even the owner of the hotel chain Keith Richardson – But I have not received one single response. THE PHOTOS SPEAK FOR THEMSELVES …
Spent 2 nights here, in superior room with sea view, public areas look v smart and downstairs looks recently renovated, our room as v clean, fresh towels and linen, tea and coffee available BUT the room was small and needed some TLC, the view was via a half window, no doors on wardrobes, bathroom light didn’t work and overall it was not a comfortable bedroom to come back to. We will not revisit nor recommend.
The staff Rib, Hannah etc are really friendly and helpful and also made our stay very pleasant. The breakfasts are plentiful that you don’t need ti eat anything else. Room 208 is very spacious. We enjoyed our stay so much that we’ve booked to come back in September for a few nights. Highly recommend this hotel it is within close proximity to the pavilion and the beach as you can walk from the hotel through the gardens or down the hill.
The Beacon is a lovely building in a gorgeous position and is managed and run by very friendly helpful people. I do hope it recovers, but it's sadly clearly struggling. And not just due to Coronavirus. Food was very very very poor at times, service was very patchy (our room was half or unserviced twice). Our potentially delightful little quiet sea-view window was marred by very inconvenient furnishing and arrangements.
Had a great weekend in Exmouth. I and my 2 working cockers where well looked after… the staff where fabulous and my boys had a bowl, blanket, biscuits, poo bags and tennis balls provided in the room for them… the beach is 200m away and lovely.
We booked a last minute budget room so our expectations were low but what we had was very poor. The room was in the "court yard" OK it was a budget room. So what was unacceptable, the carpet was very badly stained the window did not open and the glass and frame was black with mildew. The shower doors were falling off the hinges the shower head was not fixed so it slid down, the water did not drain away even after we removed the plug. We had a long journey so after having a lovely meal in Exmouth we retired thinking we would have a relaxing quiet morning before venturing out, not to be. The builder turned up in the morning knocking out the wall to accommodate a fire door literally opposite our room. We very quickly left after they made it possible. We did venture into the lounge for a drink, we asked for a bloody Mary but there was no Worcester sauce or tabasco we also requested a brandy but none was to be had. We were glad to leave.…
Have enjoyed many wonderful Sunday lunches at the Royal Beacon but was exceptionally disappointed yesterday. Vegetable cooked to death, roast beef tough and no horseradish, roast pork good but no crackling and served over a ‘mountain’ of stuffing and huge Yorkshire pudding. Had to ask for menu, ask to be moved into dining room and ask again for service. No Merlot so offered Malbec only to be served Shiraz. Definitely a change of staff and not for the best. No water offered at table. Please get back to normal.
We booked a table for Sunday lunch after celebrating my partners 60th birthday in Exmouth. We were very disappointed, smaller plates, so less food, Luke warm and tasteless food. Small amount of meat, no crackling with the pork. Apple crumble was basically stewed apple with no evidence of crumble and again Luke warm. We will not be returning. Several tables complained so this was not an isolated incident. What has happened to the Royal Beacon???
The hotel is in a grand position over looking the Exmouth sea front. Very nice. That’s kinda where the nice part of the experience ends. As you arrive the parking is hard to find. The hotel has a small car park but is packed with reservation places. I had high hopes for my room but found I’d been put in “the court yard rooms” Room 407 😱 After a 4 hour drive I arrived at 4:30pm ready to sleep for an hour before working. However, the room is right next to a delivery exit and the noise of passing deliveries was ridiculous. So no sleep then. SO, after working, I arrived back at the hotel at midnight, got to drop. However, once again the noise from the street was crazy loud. I checked the windows weren’t open, they weren’t. Rowdy boozers stroll right past the window until 3/4:am. Then as I finally get to sleep. A delivery driver shows up at 6am BANGING around. At which point I here a continuous thump coming, I think, from the heating system. Either that or the lovers in the next room had an incredible amount of stamina. Thump thump thump. For around an hour. Like someone thumping the ceiling. So my night if no sleep ended, hoping for a decent breakfast. WRONG, the restaurant couldn’t cope with the amount of customers, so I had to wait in the reception for 20 mins whilst older people were given priority over me. I understand these things can happen in a busy hotel, but to be ignored is annoying.…