Just a very quick note to thank the staff of the wonderful Bovey Castle hotel, who made a birthday evening meal so exceptional . Of particular note from our warm welcome being; Jackie in reception and Farron the bar manager . Then during our lovely meal in the Smiths Brasserie a special thank you to : Kai , Bailey and Ivo . The food was fantastic and memorable . Recommend the bubble and squeak starters , chicken Kiev and steak followed by delicious puddings . To top the evening was a birthday cake especially made for the occasion . A massive thank you to all involved and a job well done !!
We stayed two nights at Bovey Castle with our two adult sons and we all had an amazing experience : beautifully decorated and warm bedrooms, very comfortable beds, considerate and helpful staff and delicious food ,both at breakfast and in their brasserie with a wide choice for all diets. The swimming pool is a real treat after long walks on the moor. A stunning place and definitively a place to come back to
We had an intimate wedding ceremony with close family. From start to finish Jordan our wedding co-ordinator was brilliant. Throughout all the planning, and on the actual day she made sure everything ran smoothly. All of the staff members we dealt with were brilliant - very friendly, welcoming and everything was just taken care of. They all collectively made our wedding even more special. Our menu tasting in January was also a wonderful experience. Plenty of time in a private room to sample the options with expert advice from the friendliest sommelier I think we’ve met! We will definitely be back for our 1st anniversary.
We love Bovey Castle and have visited a few times. A truly beautifully kept, wonderfully welcoming Hotel and a joy to visit. However, a recent visit for Afternoon Tea [Vegetarian] left us wholly disappointed. Although Chef was advised of our dietary request months in advance, sadly there was little imagination put into the vegetarian sandwich fillings for our £120.00 afternoon tea. Whilst the non-vegetarians were tucking into a what some might consider to be the quality offerings of a 5 star Hotel of Smoked Salmon, Chicken Tarragon, Ham & Tomato and Free Range Egg & Cress . . . as vegetarians we were offered Cucumber, Houmous and Cheese - the costings alone for a sad, lonely piece of Cucumber in a sandwich against a sandwich containing Smoked Salmon seems wrong on so many levels alone. We weren't even given Egg Mayonnaise . . . . just a poor selection of everyday salad based sandwiches which did not reflect the £60.00 per perosn cost at such a prestigious Hotel. In addition, whilst the non-vegetarians were given two different savoury treats of a large Sausage Roll and Quiche . . . as vegetarians were were given a small tart. Service was sadly unimpressive too . . . . although the Restaurant was quite empty . . . constantly chasing for an additional pot of tea was tiresome. To the Chef I would say this. Surely, given that the world is changing and both ‘vegetarian’ and 'plant based' are considered more sustainable, en trend and the biggest single growing culinary choice, you should be leading the way with responsible inventiveness and creativity, rather than allowing disgruntled customers to post bad reviews on such a poor performance. To the Manager I would say this. In addition to displaying a Sample Afternoon Tea Menu on the Bovey Castle website, perhaps it would be prudent to also standardise and publish Sample Afternoon Tea Vegetarian and Vegan Menus so guests are aware of how utterly different they are treated so they may manage their expectations . . . perhaps a lower price point for the lack of ingredients and imagination might help. …
Wow , where do i start, what an amazing place, the photos looked fab but it is far better, they must have spent millions. We had our wedding here and can honestly say it was absolutely beautiful A huge thankyou to Jordan who overseen everything ,and is a huge asset toBovey castle Tasty well presented food , lovely professional staff , spotless , lovely room with a view If you are considering having your wedding here i highly recommend it , it is expensive but worth every penny , you get more thsn what you pay for in every sense , pure indulgence 💗
Visited to make use of the spa and have a meal in Smiths Brasserie. All the staff we encountered were welcoming and friendly. The pool was great and the spa facilities good. My sister had a facial treatment which she raved about. We got chatting to one of the staff called Ben who was really helpful. We asked about other activities available at Bovey Castle and he was able to inform us about them in detail. Will be back again x
Overall we really enjoyed our stay. The hotel is in a beautiful building in amazing grounds. Our room was very comfortable providing everything we needed plus some extra touches. Staff were very friendly and helpful. We both had great treatments in the spa. The highlight of such a stay for us is dinner in the evening and this was a disappointment and not what we had expected from a 5 star hotel! I ordered the Smiths burger on the first evening but when it arrived it was inedible. I was provided with another one but it was no better so did not have a main course at all. On our second night we both had prawn and avocado to start - a bit of a misnomer as you could hardly see the avocado! I followed with fish and chips which were nice but I could have had this in any restaurant. Overall the menu at Smith’s was disappointing. On checking out this morning we were confused by the bill. We had booked on a DBB basis but no account had been taken of the fact that I did not have a main course on the first night. We pointed this out to the girl on the desk who to be fair gave a refund for that portion of our allowance. Not sure I would book on this basis again - for us it was not clear how this works.…
My mum (89) and her friend (92) went here for afternoon tea. They asked for a pot of tea for two and a scone each. The bill was £40 plus £5 service charge which was automatically added on. When they complained, they both felt embarrassed and humiliated - first by the waiter and then by the manager. The manager offered them a complimentary afternoon tea on their next visit but, given that he knew it was a one-off, the offer was empty and meaningless.
This is a 19th castle (once owned by W H Smith, clearly money in stationery at the time) with an Edwardian feel and look internally. It’s in huge grounds with a golf course, tennis courts, children’s play area, walks and plenty of outdoor activities. Inside there is a Spa, swimming pool and small gym. We stayed two nights for my birthday. The stay didn’t get off to a good start as they called us the week before to say the chef’s menu was not available as the area was closed till June. It was one of the reasons we had booked. So quite annoyed at that. Anyway the room we had overlooking the grounds was a good size, with a large bathroom including a rain shower and bath. The room needed some drawer space for clothes but we were ok for two nights. Amenity wise we did the air rifle shooting with John. It was great fun as there was only my wife and I on the afternoon session so John had us competing against one another ( its when you find your wife is a good shot 🙄). He also gave us 90 mins of time as opposed to the 60 mins of the session. Staff wise we found them very friendly and lots of smiles apart from one person in the oak bar on Saturday afternoon who was clearly not having a good day. When I mentioned the flat white I’d ordered looked like a white americano I got a look and the retort ‘It’s the button I pressed on the machine’. (Note to management don’t tell staff you offer a Flat white; you don’t.) Food wise only Smith’s brasserie was open as the Great Western area was closed till June so its difficult to be fair. For the aspirations of a five star venue the brasserie is a breakfast area with good food but not what you are you looking for from a venue such as this for your evening meals. Our only comment is on pricing while there; you are charged a 12.5 % service charge for everything: food, drinks, coffee, activities. I’m ok with that on main meal service but on coffee (£11 for 2 coffees) and for walking 5 paces to deliver 2 glasses of wine? That’s simply ripping people off, so I would scratch that out. And watch your final bill as they put in a discretionary daily service charge of £10 on top of that. They need to review that. We can afford it but we scrubbed it. Other venues see no need to do that and we’ve stayed in fine hotels across the world. Would I recommend? Not sure. On what was open while we were there probably not as there is better high quality at better value elsewhere.…
I was on a spa day. Had been so excited. The spa was closed until mid morning as staff were in training. The pool water was cold. Lunch was bland with little flavour. Lovely views but the Hotel needs to do more to justify the high prices. Won’t be recommending to friends and family. Much better Hotels.
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