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Best Western Royal Hotel

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Best Western Royal Hotel
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768 Reviews from our TripAdvisor Community

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Showing 668: English reviews
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Reviewed February 14, 2017 via mobile

Very quick check in which i was happy with as the queue at reception was longer than you would expect ! Good food and drink in the bar with efficient friendly staff. Room was clean and comfatable. Very handy that it had a door to the dun terrace.

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Helpful?
Thank Ray H
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are a popular branded town centre hotel and are delighted that you and your friends enjoyed your stay. Thank you on behalf of our team of staff for your kind comments. The Royal has seen considerable investment again these past months. A significant number of bedrooms have been upgraded in keeping with our rolling program of investment throughout the...

West Sussex
Reviewed January 26, 2017

Excellent two weeks at this hotel, nothing was too much trouble for all members of staff especially Mariusz the Manager, Maria and Edwaurd waiter and waitress. All our needs were met throughout the whole period we were there. Room was spotless and cleaned daily,we did have a small leak in the bathroom which was rectified immediately by us being moved...

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Helpful?
Thank suebeach11
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Your thoughtful review is appreciated. We hope that we may be able to accommodate you on a future visit. Our staff are delighted with your kind words and proudly hold a Gold level Investor in People Award which is the highest level awarded and is rare in a hospitality business nationally. Over the past month we have been refurbished a...

Edinburgh, United Kingdom
Reviewed January 18, 2017 via mobile

I had the most wonderful "room", on this occasion, and I enjoyed my time in both the room & the hotel's public areas (not that I have ever had a bad room in this hotel) Everybody is engaging, from checking in to checking out. If you engage, the team will certainly reciprocate.

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Thank Stuart M
Carlisle, United Kingdom
Reviewed January 15, 2017 via mobile

We had our company Xmas party here in January, although Xmas 2016 was well and truly over the hotel had the function room decorated with festive things. The menu offered was tasty although lacking a little in portion size. The menu contained both traditional Xmas fare as well as some other tasty things. Staff were efficient, food was good. The...

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Helpful?
Thank Mark D
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind feedback. We are pleased that you marked us as very good overall. It is great that you liked the function room and the food on offer and your comments have been noted by our team. Thank you once again and we hope to welcome you back very soon.

Reviewed December 30, 2016 via mobile

Stayed at the Royal for 5 nights over Christmas. Excellent food a bit slow on 25th but still very good. Staff were always helpful and nothing to much trouble. Only downside was a table of 10 on Christmas Eve who moaned that the 1 man singer was to loud only guests in the room who thought this way.

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Helpful?
Thank Robert S
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are delighted that you found our catering to be excellent over the Christmas period. Thank you for this valued feedback and for choosing to stay with us at the Royal. Our staff very much appreciate your kind comments. We hold a Gold level Investor in People Award and as such our staff are very much valued here at the...

London
Reviewed December 29, 2016

Stayed here for five days over the Xmas period,the staff were fantastic,nothing was too much trouble.The food was excellent and so much choice ,the service was great ,it was Xmas the restaurant was full so things took a little longer but the lunch was worth the wait, we weren't there to hurry.We have previously stayed at other hotels in St...

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2Thank Glynis P
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind and thoughtful comments. We are delighted that you enjoyed a wonderful Christmas at the Royal. We are proud of our Island hospitality and are pleased that you would recommend us following your in-house stay. Our team at the hotel take great encouragement from your feedback. In addition to almost 300 Christmas lunches being served we...

Reviewed December 27, 2016 via mobile

10 of us went for lunch on Christmas day and the main course was inedible. Ruined Christmas and caused arguments. How can a hotel get it so wrong especially on the most important day of the year! We complained and will be speaking to the general manager tomorrow

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3Thank JackieVidegrain
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

This diner has been contacted directly and whilst our opinions may differ regarding aspects of this review, matters have been resolved amicably.

Bracknell, United Kingdom
Reviewed December 12, 2016

Stayed for a few nights in October - nice and clean accommodation, big positive is the parking space, nice restaurant (albeit on a bit of a pricey side) and excellent food. Very friendly and helpful staIf you can't sleep with a bit of a street noise take some earplugs if your room happens to be on the streetside - other...

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Thank AMuk16
March, United Kingdom
Reviewed November 15, 2016

I was here to play in the Jersey Festival of Darts. Room was adequate if a little on the small side and the shower wasn't great on the first attempt but better on the second as it was the afternoon when I suspect less people were having a shower but nevertheless clean and they couldn't wait to clean your room....

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Thank Juliet18064
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your wonderful review. We are so pleased that you enjoyed your stay and that you would definitely stay with us again. Our hotel was 100% full at your time of stay and we value your comments and feedback. We hope to have the pleasure of welcoming back to the BEST WESTERN Royal Hotel at some future point.

Reviewed November 14, 2016

Took a group of around 20 over to the Royal for the Jersey Festival of Darts as we had so much fun last year. Had a very nice room on the 2nd floor, Breakfast was excellent, bacon could have been cooked a little more but did not detract from the overall quality. Had one evening meal in the hotel and...

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Helpful?
Thank BrownieBig5
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you. Your comment that you cannot wait to return in 2017 is so very much appreciated. It was a pleasure to host you at the Royal and we hope to welcome you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Seasons Restaurant
Seasons Restaurant
Cuisines: British, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
One of the principal hotels in Jersey, the Best Western Royal Hotel is ideally located only minutes walk from the quality pedestrian shopping areas of St Helier. Equally suited to the leisure or business traveller, this attractive 89-bedroom hotel also boasts suites, rooms with balconies and 'four poster' bedrooms; AA Rosette restaurant and informal bar; Large rooftop terrace. Graded 3 stars by the AA. Parking is available but is limited to 16 spaces. ... more   less 

Additional Information about Best Western Royal Hotel

Address: David Place, St. Helier JE2 4TD
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Price Range: $117 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Royal Hotel 3*
Number of rooms: 89
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Also Known As:
Best Western St Helier
St Helier Best Western
Best Western Royal Hotel Jersey/St. Helier
Hotel Style:
#4 On the Beach Hotel in St. Helier
#11 Business Hotel in St. Helier
#14 Romantic Hotel in St. Helier
#14 Family Hotel in St. Helier
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Royal Hotel staff and other travelers.
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Questions? Get answers from Best Western Royal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Patio rooms on the first floor very spacious”
 of 5 bubbles 436glynisp, Dec 29, 2016 | Read review
“Rooms away from the streetside are quieter”
 of 5 bubbles AMuk16, Dec 12, 2016 | Read review
“I know there were better rooms but as it was a darts tournament I think it was luck of the draw”
 of 5 bubbles Juliet18064, Nov 15, 2016 | Read review
“Attempt to secure one out of earshot of the 3 aircon generators!”
 of 5 bubbles deborahw580, Oct 31, 2016 | Read review
“All seem ok but one overlooking the terrace is a good choice”
 of 5 bubbles kencom, Oct 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question