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Crowne Plaza Knoxville Downtown University, an IHG Hotel

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401 W Summit Hill Dr, Knoxville, TN 37902-1416
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$139
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Traveler (141)
Room & Suite (57)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Knoxville Downtown University, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 99 hotels in Knoxville
Location
4.7
Cleanliness
4.4
Service
4.4
Value
3.9
Travelers' Choice
RECENTLY RENOVATED HOTEL IN KNOXVILLE Our recently renovated hotel in downtown Knoxville offers guests spacious rooms and suites featuring great amenities, free Wi-Fi, and a convenient location just one mile from the University of Tennessee, Knoxville campus. After a day filled with travel, business meetings, or sightseeing in Knoxville, Crowne Plaza® Knoxville Downtown University is the perfect place to relax.Enjoy our distinct Sleep Advantage so you wake up feeling rejuvenated before starting your day and exploring all Knoxville has to offer. With access to our state-of-the-art fitness center, which is open 24/7, and heated indoor pool, keeping up with your fitness routine has never been easier. Shop the stores at Market Square, visit the Knoxville Zoo, or explore historic Gay Street and see a show at the Tennessee Theatre.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Hotel links
Special Offer:IHG One Rewards Members Save More 
705Reviews12Q+A100Room tips
Traveler rating
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Most Recent
Greta L wrote a review Jul 2022
Atlanta, Georgia65 contributions25 helpful votes
We stayed at the Crowne Plaza in Downtown Knoxville and it was walking distance from everything we wanted to visit. The hotel was clean. The staff was helpful, friendly and professional. The view from the window was delightful. We are already planning to go back. It was also on the free trolley route.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jason C wrote a review Jun 2022
Morganfield, Kentucky381 contributions100 helpful votes
Hotel's Favorite
This was our best hotel stay in ages. We were checked in by Natalie, who was friendly, helpful, and just fun. She made sure to get us a quiet room and made sure we were clear on how to get to our evening's destination. Our room was comfortable and well appointed. The wifi took a bit of finagling to get connected, but once we got it connected, it stayed connected and worked well. We slept soundly and comfortably, waking up refreshed. Check out went smoothly. We'll return if possible.
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded 4 weeks ago
Dear KasonKY1, Thank you for your recent stay at the Crowne Plaza Knoxville. We're so pleased that we could offer you friendly service and clean and comfortable accomodations. We hope to have the opportunity to welocme you back on many more occassions. Safe travels!
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u2fan56 wrote a review May 2022
Nashville, Tennessee744 contributions243 helpful votes
My wife and I stayed at Crowne Plaza Knoxville Downtown recently while on business trip. The best thing about hotel is location. Walking distance to various downtown restaurants and things to do. The hotel needs some updating. Bathroom is very small. No CBS available so could not watch Grammy Awards on Sunday night which was very surprising. The service was very friendly and attentive. The wireless worked well because spent time in room working while my wife did her business trips. The bar has happy hour which was nice. Very large gym which was surprising.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Jun 7, 2022
Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. It's always a great pleasure to hear that our guests enjoy our convenient location, service and amenities. Thank you for letting us know and we hope to have the opportunity to welcome you again soon. Safe travels!
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indyfan99 wrote a review Apr 2022
Hermitage, Tennessee115 contributions59 helpful votes
We really enjoyed this hotel! We did an overnight stay to attend a concert at the coliseum. It was so great to park our car & be able to walk all around downtown Knoxville! This isn’t the closest hotel to the coliseum but it’s still a pretty easy/short walk! Market square is literally down a flight of stairs & behind the hotel! Every staff person we talked to was very friendly! We had a really nice chat with an older gentleman who worked for the hotel outside! The rooms were clean & spacious! My only complaint is that none of the tv channels on the channel guide worked, except for maybe one or two! (Not a big deal, just more of a nice to have!) we found the bed & pillows to be very comfortable & the hotel & our room to be clean! We will def stay here again when we come to downtown Knoxville!
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Walk to market square!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Apr 21, 2022
Dear indyfan99, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so pleased to have had the opportunity to welcome you to Knoxville for your concert. Thank you for letting us know how your stay was and we hope to have the opportunity to welcome you back soon. Safe travels,
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Brandon M wrote a review Mar 2022
Washington DC, District of Columbia145 contributions169 helpful votes
Overall, I'm pleased with this choice of hotel during my first visit to Knoxville. If you're seeking walkability and excellent proximity to food and drink in Market Square or Old City then this hotel can't be beat due to its central location. The hotel itself shows some age and wear but it's clean and quiet. I noticed the guestrooms have been newly renovated for a more modern approach but the rooms still lack hallway soundproofing, sufficient lighting, modern HVAC and upgraded mattresses. I was really impressed by the very large fitness/pool area that had a retro (but not dirty) fitness feel; it's quite rare to see this type of fitness facility at a hotel. Overall, the staff was very friendly and accommodating and I disagree with any extreme/low reviews of this property. I'd stay at this property again and recommend this location overall for its central location and value.
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Date of stay: March 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Apr 21, 2022
Dear XYguy, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We appreciate your comments and will make note of your feedback to send along to our management team to review. Thank you again and we hope to have the opportunity to welcome you back soon. Safe travels!
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PopandGram wrote a review Jan 2022
Banner Elk, North Carolina60 contributions57 helpful votes
We found this Hotel for one night when we went to see Reba in Knoxville. Easy to get too from the interstate and easy access. Parking Garage was easy to maneuver and check in was as smooth as I have ever seen. Every staff member we encountered was friendly and always helpful. Our rooms were very clean and perfect for our group of 7
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Jan 31, 2022
Dear PopandGram, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so pleased to hear what a convenient and easy stay you had with us and we greatly appreciate your comments. We hope to have the opportunity to welcome you again soon. Safe travels!
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822brittneyw wrote a review Jan 2022
3 contributions
Where do I even begin? We only live about an hour or so away and since school was closed we decided to bring my daughter here for the night to swim and just relax. I called prior to booking to confirm the pool was open & heated, I WAS TOLD YES. I called back to make the reservation and again confirmed the pool would be open and was told YES again. When we arrived to check in we waited at least 10 mins before finally walking over to the bar and asking for help. A few minutes the front desk employee appeared and said he was in the restroom. THE FIRST QUESTION I ASKED WAS HOW TO GET TO THE POOL, he gave me instructions and we went up to the room. Once we got to the room we noticed none of the trash cans had bags & there was not toilet paper on the roll, not a huge deal but worth mentioning. We went out to eat and arrived back at the hotel to set out for the pool that we were told again 3 different times was up and running until 11pm. We got to the pool and it was DRAINED COMPLETELY & LOCKED. Well at this point I was speechless, I went down to the front desk and the same clerk had no idea how or why this happened. He made a few calls and never really gave me a clear explanation and said it wouldn't be open again until after our checkout. HE NEVER OFFERED A DISCOUNT, NEVER OFFERED TO EXTEND OUR STAY, NO FREE BREAKFAST, N O T H I N G! The sole reason for our trip was to swim!!! I have a lovely bed at home I would have much rather slept in! So obviously he sees im not happy and goes to the back to chat with someone comes back and says he can take 20% off the room which was $178 for the night with taxes and fees. Which was going to bring it to $145, I was still not happy with this and he said $100 is the lowest he will go. I reluctantly accepted and went back up to the room. We decided to have a late night watching movies with her to compensate for no pool. Around 7am. we are woken to a LOUD barking dog. For the first few minutes I let it go, then it woke my daughter and husband up so I stepped out in the hall to check it out 3 other guests were already in the hall also use because they had been woken up. I called the front desk & the lady who claimed to be management told me she would send a housekeep up? WHAT GOOD IS THAT GOING TO DO???? About 10 mins later someone finally came up, he knocked on the door that the barking was coming from for several minutes, with no answer. At this time the barking has been going on for 30 plus minutes, come to find out the guest wasn't even in the room! Another upset guest was yelling "shut up", understood though. It was impossible to get back to sleep at this point! So we packed up & left around 8:15am., the manger downstairs was usless she claimed she had no number for upper management or corporate. She handed me a business card with the main hotel number and some email. So now after all this, does it sound like we stayed at an award winning hotel? I had no problem paying $174 for the room, but after all this I shouldn't have been charged a dime! WE WILL NEVER RETURN & I SUGGEST EVERYONE ELSE LOOK ELSEWHERE ALSO! Anything and everything that could have went wrong here did.
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip: stay somewhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Jan 26, 2022
Dear 822brittneyw, Thank you very much for giving us the great privilege of being your host during your stay. We are saddened to know that we did not fully meet your expectations on this occasion due to the miscommunication with the pool hours; rest assured that your feedback will be attended in a timely manner by our management team. Thank you for letting us know and we hope to have the opportunity to welcome you to a better stay soon. Safe travels!
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T0pChef wrote a review Jan 2022
Washington DC, District of Columbia23 contributions14 helpful votes
We stayed here for two nights on a cross country road trip with our two pups. The hotel and our room was very clean. Our pet friendly room did not have carpeting which was perfect. Check in was easy, fast and friendly. The garage is conveniently connected with the lobby which makes for ease of bringing in luggage and dog beds. There’re lots of grassy areas right in front of the hotel for dogs. The Market Place is an easy 5 minute walk for lots of restaurants. We were staying out of a storm so we ate a couple of meals in the hotel restaurant which had basic offerings but well executed with very fresh ingredients. It’s a great hotel and I would stay here again and recommend.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Jan 21, 2022
Dear T0p Chef, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. It's always a great pleasure to hear that our guests enjoy our convenient location, service and amenities. Thank you for letting us know and we hope to have the opportunity to welcome you again soon. Safe travels!
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COLE wrote a review Jan 2022
1 contribution
I purchased this hotel's New Year's Eve party package for $399. It was an awful experience. The food was not good, they sold more tickets than they could seat. We were sitting at a table with a line of people hovering over us at our table. The wine tasted like it was out of a box (Lindeman's) cheap! We ended up ordering a pizza later because dinner was so bad. The clientele was a mixture of many older couples, only a few in our age range (middle aged), a few younger couples. Went to the actual dance party and the band was a group of senior citizens that played oldies. I looked to see if their bus from the assisted living facility was in the parking lot. No offense, but it was supposed to be for adults only and we were seated with a couple and their teenage daughter and son around 12-14 years old. There was an open bar with kids in the room. Also, there were so many people the dance floor was not big enough and many of the older couples were doing things that I was simply embarrassed to watch with two teenagers watching them grabbing each other and making out or bumping and grinding it out! We left because it was terrible! We did not have a good time and it was certainly not worth the $400 I paid for the package. I will never stay at another crown plaza hotel. The room was mediocre. I have stayed at Hampton Inn's that was nicer than this facility.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Room Tip: Chose another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Jan 5, 2022
Dear Traveler, Thank you for your recent feedback. We're terribly disappointed to hear about your New Years experience with us. We understand that this scene isn't for everyone and we apologize for the issues you mentioned. We will make note of your comments and discuss them when planning out next event. Thank you again and we wish you a happy 2022!
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Sherris P wrote a review Dec 2021
3 contributions3 helpful votes
This hotel is absolutely wonderful! It’s very beautiful and the employees are so great! They’re so friendly and will make you feel like you’ve been friends for years! I’d definitely stay here again! I recommend this place for anybody staying in the area! The employees Mandy and Torry were specifically who we worked with and they were so wonderful and made my mine and my friends experience one we’ll never forget! We appreciate them!
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service, Owner at Crowne Plaza Knoxville Downtown University, an IHG Hotel
Responded Dec 28, 2021
Dear sherrisp2021, Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service that we're always striving to provide; we'll be sure to pass along your praises to Mandy, Torry and the rest of the Crowne Plaza team. Thank you for letting us know and we look forward to welcoming you back on many more occasions. Safe travels, Guest Service
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PRICE RANGE
$173 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza knoxville hotel knoxville, knoxville crowne plaza
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
197
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Frequently Asked Questions about Crowne Plaza Knoxville Downtown University, an IHG Hotel
Which popular attractions are close to Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Nearby attractions include Tennessee Theatre (0.3 miles), East Tennesse Historical Society (0.2 miles), and Market Square (0.1 miles).
What are some of the property amenities at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Conveniently located restaurants include Five Thirty Lounge, Chesapeake's Downtown, and The French Market Creperie.
Are there opportunities to exercise at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Crowne Plaza Knoxville Downtown University, an IHG Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Knoxville.
Are any cleaning services offered at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Knoxville Downtown University, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Knoxville Downtown University, an IHG Hotel?
Many travelers enjoy visiting James White Fort (0.5 miles), Mabry-Hazen House (1.0 miles), and Crescent Bend House & Gardens - Armstrong-Lockett House (1.9 miles).