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Crowne Plaza Knoxville Downtown University

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401 W Summit Hill Dr, Knoxville, TN 37902-1416
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (140)
Room & Suite (47)
Dining (11)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Knoxville Downtown University
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 97 hotels in Knoxville
Location
Cleanliness
Service
Value
Travelers' Choice
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations!
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
686Reviews11Q+A100Room tips
Traveler rating
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Popular mentions
Kevin P wrote a review Apr 6
Youngsville, North Carolina9 contributions4 helpful votes
Spent three great nights at the Crowne Plaza Knoxville. At check-in was greeted by Lisa who was fantastic and immediately gave you the feeling that you booked the right hotel. There is an overall customer service culture at the hotel that is impressive. All staff interactions were so positive. They were looking to engage and help in every situation. Stayed on the "executive" 12th floor with a great view. The included breakfasts were beyond expectations and included tips and tax....really nice to not be nickeled and dimed. Parking is covered and $10 a day which was great IMO for a downtown area. I brought my mountain bike into the lobby and Lisa immediately offered to hold it in the office for me instead of taking up room space. Much appreciated. Hotel is located between the central market area and what appears to be newer development on the northeast side. Great restaurants and bars all around. Very dog friendly which was a major reason we initially booked. Looking forward to coming back - Thanks Crowne Plaza Knoxville!
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: Executive put you on the top floor, included breakfast and drink vouchers for only a minimal cost...
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Dear Kevin, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so glad to hear what a pleasant service, location and overall stay you had with us and we appreciate you letting us know. Thank you again and we hope to welcome you back to Knoxville again soon. Safe travels, Guest Service
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Jeffery45 wrote a review Apr 5
3 contributions
I loved this place!!! Stayed 1 night, bed was so comfortable, room was very clean. I stayed on the "QUIET FLOOR and it was very quiet. staff was really nice, breakfast room service was fabulous. Staff was helpful with giving directions.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Dear Jeffery, Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so pleased to hear what a wonderful stay you had, especially regarding our service, breakfast and atmosphere. We hope to have the opportunity to welcome you again soon. Safe travels!
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Khyla Art wrote a review Mar 2021
Schaumburg, Illinois10 contributions4 helpful votes
Alot of the crown plaza hotels have went down hill. But not this one. Very classy still. Great staff. Fantastic location. Rooms are large and the heated pool is a bonus! Try as many restaurants in the area as you can, Chivo is close and very delicious!!! Joann, lisa, Mandy, and the wait staff for breakfast and the cooks are all really top notch ppl! Fantastic town, will return again-
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Date of stay: March 2021Trip type: Traveled solo
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Dear Khyla, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so glad to hear what a pleasant service, atmosphere, dining and overall stay you had with us and we appreciate you letting us know. Thank you again and we hope to welcome you back to Knoxville again soon.Safe travels,
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carisa321 wrote a review Dec 2020
Lexington, KY38 contributions16 helpful votes
Headed to Pigeon Forge/Gatlinburg area for a few days after Christmas. We couldn’t wait to get out of town because of the crowds and lack of COVID precautions. This hotel was perfect for the evening. We had two rooms for the price is one in Pigeon Forge. Everything was lovely and we walked down to Market Square for dinner and breakfast. Jared was great and we will be back.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Dear Carisa, Thank you for your wonderful review and recommendation of the Crowne Plaza Knoxville. We're so pleased to hear what a fantastic service, location and overall stay you had with us and we appreciate your feedback. We look forward to welcoming you again on many more occasions and wish you safe travels!
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Eric M wrote a review Dec 2020
Washington DC, District of Columbia147 contributions48 helpful votes
Just spent a wonderful weekend at the Crowne Plaza Knoxville Downtown. We found the entire property quite clean with regular cleaning in progress. The check-in experience was superb with Lisa providing excellent local recommendations and hotel services update. Our room was quite clean and spacious. Covered parking attached to the hotel is a plus. All staff we interacted with were helpful and pleasant but, special appreciation to Lisa who makes you feel at home when you walk in the door!
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Date of stay: December 2020
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Dear Eric, Thank you for your wonderful review, recommendation and for choosing the Crowne Plaza Knoxville. We're so glad we can provide you with a clean and comfortable home away from home, and we greatly appreciate you letting us know. Thank you again and we look forward to welcoming you back in the future! Safe travels
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PRICE RANGE
$115 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza knoxville hotel knoxville, knoxville crowne plaza
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
197
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Frequently Asked Questions about Crowne Plaza Knoxville Downtown University
Which popular attractions are close to Crowne Plaza Knoxville Downtown University?
Nearby attractions include Tennessee Theatre (0.3 miles), East Tennesse Historical Society (0.2 miles), and Market Square (0.1 miles).
What are some of the property amenities at Crowne Plaza Knoxville Downtown University?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Knoxville Downtown University?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Knoxville Downtown University?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Knoxville Downtown University?
Conveniently located restaurants include Chesapeake's Downtown, Stock & Barrel, and Lonesome Dove Knoxville.
Are there opportunities to exercise at Crowne Plaza Knoxville Downtown University?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Crowne Plaza Knoxville Downtown University located near the city center?
Yes, it is 0.3 miles away from the center of Knoxville.
Are any cleaning services offered at Crowne Plaza Knoxville Downtown University?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Knoxville Downtown University?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Knoxville Downtown University offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Knoxville Downtown University?
Many travelers enjoy visiting James White Fort (0.5 miles), Mabry-Hazen House (1.0 miles), and Crescent Bend House & Gardens - Armstrong-Lockett House (1.9 miles).