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Crowne Plaza Knoxville Downtown University

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401 W Summit Hill Dr, Knoxville, TN 37902-1416
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (137)
Room & Suite (45)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Knoxville Downtown University
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 96 hotels in Knoxville
Location
Cleanliness
Service
Value
Travelers' Choice
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations!
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
680Reviews11Q+A100Room tips
Traveler rating
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Popular mentions
SlagHuis wrote a review Aug 2020
Miami Beach, Florida57 contributions12 helpful votes
This was our second visit to this hotel, but this time it was during the COVID-19 epidemic. Hand sanitizer dispensers were placed in the lobby but they didn't dispense enough. The room had a note on it that it was "electronically sanitized." I can only hope that it actually was. Check-in and -out was easy and the front desk staff were friendly. The bartender, Mandy, was friendly. The indoor pool, unfortunately, wasn't heated and was freezing. They have a Keurig coffee pot in the rooms that you fill up for each use. I despise Keurigs but was pleased to see Lavazza pods. Unfortunately, it sucked like all K-cups/pods. There was no coffee available in the lobby so I had to go to Coffee and Chocolate off Market Square for morning Java. There is also nowhere to sit outside if you want to smoke or wait for a ride.... Nothing terrible, nothing great. It's your typical Crown Plaza property. Great location and great price though.
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Date of stay: August 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from General Manager, Owner at Crowne Plaza Knoxville Downtown University
Responded 4 weeks ago
Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so pleased that we could accommodate you with a clean and safe stay. Thank you for letting us know about your pros and cons of your visit and we hope to welcome you again soon. Safe travels!
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Martin wrote a review Aug 2020
1 contribution1 helpful vote
The hotel is very clean and welcoming. It is what you would expect from a hotel of this caliber. One individual by the name of Dexter was very helpful and took care of all my needs along with some helpful words of wisdom. He should be recognized for going out of his way to make the guests as comfortable as possible. I just wanted to bring this to someone’s attention that Dexter is an amazing piece added to a great team.
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Date of stay: August 2020Trip type: Traveled solo
1 Helpful vote
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Response from General Manager, Owner at Crowne Plaza Knoxville Downtown University
Responded Aug 18, 2020
Dear 9Martin6, Thank you for taking the time to leave us your feedback regarding your recent stay with us. We're so glad we could offer you a clean and comfortable accommodation and we'll be sure to pass along your praises to Dexter and the rest of the Crowne Plaza team. We hope to have the opportunity to welcome you again soon. Safe travels!
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Keith wrote a review Jul 2020
24 contributions4 helpful votes
Very nice hotel with spacious, quiet, and clean rooms. Extremely convenient with safe walking to the "strip" which had plenty of restaurants and bars (tho not all were open due to Covid). Able to check in 3 hours early with check in being fast and friendly. Hotel lobby was beautiful. Can find a single fault with this stay!
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Date of stay: July 2020
Rooms
Location
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1 Helpful vote
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Response from Lauren Cox, Owner at Crowne Plaza Knoxville Downtown University
Responded Jul 8, 2020
Dear SurfTravel51 Thank you for your wonderful review, recommendation and for choosing the Crowne Plaza Knoxville. We're so glad we could provide you with a clean and comfortable home away from home. Thank you again and we look forward to welcoming you back in the future! Safe travels, Guest Service
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Tabitha wrote a review Jun 2020
15 contributions1 helpful vote
+1
this place was amazing! The location was fabulous, the room was great, the bed was comfy, & the staff were amazing! No complaints! We only stayed one night. It was our anniversary. Will stay again. Loved it!
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Date of stay: June 2020Trip type: Traveled as a couple
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Response from GeneralManager12345, General Manager at Crowne Plaza Knoxville Downtown University
Responded Jun 29, 2020
Happy Anniversary! Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that we could provide you with a great accommodation and service during your stay with us. We hope to have the opportunity to welcome you again soon! Safe travels, Guest Service
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Ally D wrote a review May 2020
1 contribution1 helpful vote
The best part of our visit was our experience with Selena at the front desk, she was so kind and accommodating. Absolutely top notch customer service. The hotel and our room were great, but Selenas attitude and attention to detail absolutely made our stay next level. The entire building was very clean, the parking garage felt safe, bed was comfortable. Would definitely recommend!
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Date of stay: May 2020Trip type: Traveled on business
1 Helpful vote
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Response from GeneralManager12345, Manager at Crowne Plaza Knoxville Downtown University
Responded May 19, 2020
Dear U9625HWallyd, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so pleased to hear what a pleasant service, room and overall stay you had with us. We'll be sure to pass along your praises to Selena and the rest of the Crowne Plaza team. Thank you again for letting us know and we wish you safe travels!
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PRICE RANGE
$115 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza knoxville hotel knoxville, knoxville crowne plaza
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
197
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Frequently Asked Questions about Crowne Plaza Knoxville Downtown University
Which popular attractions are close to Crowne Plaza Knoxville Downtown University?
Nearby attractions include Tennessee Theatre (0.3 miles), East Tennesse Historical Society (0.2 miles), and Market Square (0.1 miles).
What are some of the property amenities at Crowne Plaza Knoxville Downtown University?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Knoxville Downtown University?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Knoxville Downtown University?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Knoxville Downtown University?
Conveniently located restaurants include Chesapeake's Downtown, Stock & Barrel, and The French Market Creperie.
Are there opportunities to exercise at Crowne Plaza Knoxville Downtown University?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Crowne Plaza Knoxville Downtown University located near the city center?
Yes, it is 0.3 miles away from the center of Knoxville.
Are any cleaning services offered at Crowne Plaza Knoxville Downtown University?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Knoxville Downtown University?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Knoxville Downtown University offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Knoxville Downtown University?
Many travelers enjoy visiting James White Fort (0.5 miles), Mabry-Hazen House (1.0 miles), and Crescent Bend House & Gardens - Armstrong-Lockett House (1.9 miles).