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Crowne Plaza Knoxville Downtown University

Traveler (121)
Room & Suite (44)
Videos (1)
Certificate of Excellence

About

#22 of 92 hotels in Knoxville
Location
Cleanliness
Service
Value
Certificate of Excellence
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations!
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
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650Reviews
11Q+A
100Room tips
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Popular mentions
I stayed at the Crown Pointe white attending a meeting in Knoxville. It is an older property but is well kept. The staff was very friendly. It is an easy 15 minute drive from the airport and had plenty of convenient underground self parking.
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Response from hoteltraveler1232, Guest Relations Manager at Crowne Plaza Knoxville Downtown University
Responded 6 days ago
Dear AndyL, Thank you for your positive feedback of the Crowne Plaza Knoxville! We're so happy you had a clean and comfortable stay with us and we look forward to welcoming you back on many more occasions. Safe travels! Guest Service
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This is an aging hotel that is nicely kept and conveniently located to most everything in downtown Knoxville but it's the people at this property that give you a reason to stay there. It is an elegantly decorated hotel with good views of the city. Try it.
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Response from hoteltraveler1232, Guest Relations Manager at Crowne Plaza Knoxville Downtown University
Responded 1 week ago
Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so excited to read about your wonderful service and overall hotel experience with us. We'll be sure to pass along your praises to the rest of the Crowne Plaza team and we hope to welcome you back to another stay soon. Safe travels, Guest Service
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But for one night very nice clean room in the shower water was hot, the pool was nice you only bad thing was no continental breakfast and you had to pay for your parking in the hotel, the hotel itself was beautiful
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Response from GeneralManager123, Guest Relations Manager at Crowne Plaza Knoxville Downtown University
Responded May 15, 2019
Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so glad to hear about your fantastic hotel experience with us. Thank you for letting us know and we look forward to welcoming you back soon. Safe travels!
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Went here with my husband as part of a month's trip to the southern States. We have travelled extensively in the USA and this was our first visit to Knoxville. I have no complaints generally about the hotel, but I had a poor experience in the restaurant one evening, which was completely unacceptable. My husband and I went down to the Hotel restaurant on a Sunday evening for a meal. It clearly wasn't very busy and we were shown by the manager to a suitable table. A young male waiter gave us the menus and also gave us two glasses of water. My husband had a voucher for one free drink with his meal which he produced to the young man. He asked my husband if he would like a drink . He said he would like a beer. He had not seen one of these before and so went to clear it with his manager . On his return to our table this waiter then ignored me, turned to my husband and said "would she like a drink?" Meaning me. My husband suggested curtly that it would be better if he addressed the question to me directly. I told this young man I thought he was rude I expected to be asked personally if I would like a drink, I could speak for myself I'm not expecting my husband to answer for me. Personally I was furious I felt this was unacceptable behavior clearly a lack of customer service training. I had hoped that this hotel had got rid of some sort of sexist behavior . The manager did come over and apologize explaining that the young man had only just started work there. Even if it was his first day, I really do think that in this century we could at least address people personally and not display such out of date attitudes. The manager could see I was angry and eventually in fact he waived the entire dinner bill which was something we had not expected and I would still have paid the bill anyway.
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Response from GeneralManager123, Guest Relations Manager at Crowne Plaza Knoxville Downtown University
Responded May 15, 2019
Dear Traveler, Thank you for taking the time to leave us your feedback. We appreciate your comments and apologize for the issues you mentioned with your server. We assure you that the problem has been taken care of and won't happen again at our establishment. Thank you again for bringing this to our attention and we hope to welcome you back to the Crowne Plaza Knoxville again in the future. Safe travels, Guest Service
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It is an older property which has its charm. The public areas are nice and everything is very clean. Spacious, clean rooms. Nice bar and restaurant. Restaurants and shops are within walking distance. The personell is very friendly and helpful.
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Response from GeneralManager123, Guest Relations Manager at Crowne Plaza Knoxville Downtown University
Responded May 8, 2019
Dear HansD, Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so glad to hear how much you enjoyed our rooms, service and your overall stay with us. Thank you for letting us know and we hope to have the opportunity to welcome you back to Knoxville again soon. Safe travels! Guest Service
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PRICE RANGE
$109 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza knoxville hotel knoxvilleknoxville crowne plaza
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
197
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