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Crowne Plaza Knoxville

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Crowne Plaza Knoxville
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460 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Lexington, North Carolina
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We held a dental CE meeting there in August, 2016. The room was very nice, and the catering staff set up and delivered the morning breakfast, morning break, lunch and afternoon snack just like we wanted, and accommodated one small change we requested as well. Special thanks to Keith Wilson and Scan the Catering managers and Captain.

Helpful?
Thank treefarmnc
Alexandria, Virginia
Level Contributor
7 reviews
5 of 5 stars Reviewed yesterday NEW

Perfect location in a great "hip" part of downtown. Everything you could need is within walking distance, so you don't have to worry about finding parking. The staff was exactly what you'd hope for - friendly, pro-active, professional. Every interaction, from the valet to the check-in to the bell staff, left me feeling like I was a valued priority. My... More 

Helpful?
Thank kevin c
KNOXVILLE
Level Contributor
140 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had over 16 rooms booked for a wedding. We had to go through all sorts of loops to try and get early check-in for the bride. Not very accommodating. It was done eventually, but it took speaking with the GM. I guess they know the location is good so they don't have to give good customer service. The hotel... More 

Helpful?
Thank MEGAN S
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear MEGAN S, Thank you for your review of the Crowne Plaza Knoxville. We're glad you found your room comfortable and spacious and that we were able to accommodate the bride with an early checkin. We appreciate your feedback and hope to welcome you to Knoxville again soon. Thank you. Guest Service More 

Rural Virginian
Level Contributor
225 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 stars Reviewed 1 week ago

The location of this hotel really can't be beat. They are across from the Visitor's center and steps away from the main attractions of downtown. You can get to all the Gay St. restaurants, the Saturday Farmer's market, the pedestrian area, the Sunsphere, and the depot just by walking a bit. The staff here were really friendly and nice. We... More 

Helpful?
Thank schlegal1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear schlegal1, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear how much you enjoyed your stay, especially our service, location and amenities. Thank you again and we hope to welcome you back soon. Guest Service More 

Bristol, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. Gorgeous décor, nice staff and easy parking. Loved being able to walk over to Market Square where there is something for everyone. Restaurants, shopping, parks, art and even Shakespeare! Also very pet friendly. On the downside, the wallpaper in our room was peeling off of the walls. and the air conditioner was very dirty.

Helpful?
Thank temory
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear temory, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so excited to read about your positive stay with us and happy to hear how much you enjoyed our decor, service and amenities. We hope to have the opportunity to welcome you back soon. Safe travels! Thank you, Guest Service More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's so nice to stay at a hotel where the staff understands they are providing a service! Frank at the front desk especially went out of his way to please. We stayed there due to its proximity to UT, but it is also walking distance to Union Squar, which was great. Fantastic bar, restaurant, very convenient parking garage along with... More 

Helpful?
Thank Digger77062
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Digger77062, Thank you for your great review of the Crowne Plaza Knoxville. We're so excited to read about your positive stay with us and happy to hear how much you enjoyed our service, dining and amenities. We hope to have the opportunity to welcome you back soon. Safe travels! Thank you, Guest Service More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

We LOVED this location! Walk across the street and over some steps and you are in Market Square, a lovely area with dining, shopping and a huge courtyard/common area with possible theatre and concert venues. Easy location, quick highway access. Room was clean, staff was wonderful. Don't recommend the breakfast buffet but were pleased with not having to pay for... More 

Helpful?
Thank A TripAdvisor Member
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for taking the time to leave your review of the Crowne Plaza Knoxville. We're so pleased you enjoyed our location and service and appreciate all your feedback. We hope to welcome you again soon. Thank you, Guest Service More 

Nashville, Tennessee
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First the "not so good" part: The air conditioner in our room was very noisy. It really kept us from having a good night's sleep. The breakfast buffet was not the best - the food was barely warm and even though we were there before the buffet was to end, it wasn't being restocked. The floor around the buffet was... More 

Helpful?
Thank PammiBB
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear PammiBB, We're so glad you enjoyed your overall stay with us at the Crowne Plaza Knoxville. We appreciate both your positive and constructive feedback and will pass along your notes to the corresponding departments. Thank you again and we hope to welcome you back to Knoxville in the future. Safe travels, Guest Service More 

Bradenton, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We arrived in our truck towing motorcycle on a trailer on the eve of heading into the Smokies for a week of riding with friends. We were greeted by George the Bellman out front and was SO helpful getting our truck parked out back and motorcycle safely in doors just beside the lobby doors of the hotel. Really above the... More 

Helpful?
Thank dlokes
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear dlokes, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We're happy to hear about your great service and location experience with us, and apologize for the other issues you mentioned. Thank you again and we hope to welcome you back again soon. Thank you, Guest Service More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is my go to place when working in Knoxville. The staff is friendly and the rooms are clean. The hotel is directly across the street from the entrance to Market Square where there are numerous restaurants and shops. They have a parking garage. I have never had a problem with anything happening to my vehicle. The one downside... More 

Helpful?
Thank Pat T
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Pat T, Thank you for your detailed review of the Crowne Plaza Knoxville. We're delighted to hear about your positive hotel and service experience with us. We appreciate your feedback and hope to welcome you back soon. Thank you, Guest Service More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Location: United States > Tennessee > Knoxville
Price Range: $124 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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