We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Crowne Plaza Knoxville

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Knoxville
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

451 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 446: English reviews
Level Contributor
6 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is my go to place when working in Knoxville. The staff is friendly and the rooms are clean. The hotel is directly across the street from the entrance to Market Square where there are numerous restaurants and shops. They have a parking garage. I have never had a problem with anything happening to my vehicle. The one downside... More 

Helpful?
Thank Pat T
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Pat T, Thank you for your detailed review of the Crowne Plaza Knoxville. We're delighted to hear about your positive hotel and service experience with us. We appreciate your feedback and hope to welcome you back soon. Thank you, Guest Service More 

Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed here 2 nights in July, 2016 for business. Staff was very nice and helpful especially the check-in staff. Close to the really nice Market Square. Workout room(s) were the best I've seen in a hotel. 2 stories of whatever workout equipment you needed. I will visit again.

Helpful?
Thank Terry R
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Terry R, Thank you for your comment about the Crowne Plaza Knoxville. We're excited to hear about your positive hotel, amenities and service experience with us. We appreciate your feedback and hope to welcome you back soon. Thank you, Guest Service More 

Loudonville, Ohio
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The room was clean and comfortable for the most part, but we found cracker crumbs in the pull out sofa bed when we arrived. Also, the refrigerator placed in the room wasn't the cleanest. The staff was friendly.

Helpful?
Thank brichelle
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear brichelle, Thank you for your review of the Crowne Plaza Knoxville. We're glad to hear about the positive aspects of your stay and apologize for the issues you mentioned. We will pass along your comments to the corresponding departments and hope to welcome you back again soon. Thank you, Guest Service More 

Williamsburg, Virginia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location. Our room on the 10th floor overlooked the city and the market square. Parking was covered and secure ($10). It was an easy stroll into the lobby. Our room was ready when we arrived and check-in went smoothly. The room was exactly as pictured and was very clean. Our TV didn't work, but the front desk sent someone... More 

Helpful?
Thank happyhamster123
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear happyhamster123, Thank you for your great review of the Crowne Plaza Knoxville. We're excited to hear about your wonderful dining, service, amenities and overall hotel stay with us. We hope to welcome you back again soon. Thank you, Guest Service More 

Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We got a good deal on this nice hotel for 1 night stay. Located in walking distance to town square with restaurants and evening open air show. The hotel staff were friendly. We checked out the pool, indoors, and the gym. There was covered parking and flavored water in the lobby. The only complaint was the super soft bed. I... More 

Helpful?
Thank Susan J
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Susan J, Thank you for your great review of the Crowne Plaza Knoxville. We're excited to hear about your positive location, service, amenities and overall hotel stay with us. We hope to welcome you back again soon. Thank you, Guest Service More 

South Pittsburg, Tennessee
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location of Neyland Stadium. If you prefer to walk to the stadium, it's not a bad walk at all. The hotel was very clean, the staff was very friendly and taxi service will pull right up to the hotel entrance and take you straight to the stadium if you're not up to walking. The... More 

Helpful?
Thank Starrlee316
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Starrlee316, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear about your positive stay with us and that you were able to take advantage of our convenient downtown location. We look forward to welcoming you back to many more game weekends in the future. Safe travels! More 

Glen Easton
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Crowne Plaza was nice. Rooms were clean but had an odor to them. Might be the air fresh spray they use. Staff very nice. Did not go to the hotel restaurant but had the food during the conference which was very good. Rooms were quiet. View from room was not very nice. (4th floor-even #)

Helpful?
Thank pscopinion
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear pscopinion, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We're delighted about your positive stay with us and glad to hear how much you enjoyed our service and banquet food. We hope to welcome you back again soon. Thank you, Guest Service More 

Madison, Wisconsin
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There are many locations in walking distance of the Crowne Plaza so its location is great weather you have a week or just a day to stay. The staff was always friendly and willing to help. My hotel room was newly remodeled with a great walk in shower and plenty of room to relax and recharge after long days.

Helpful?
Thank esdmadison
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear esdmadison, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're excited to hear about your positive location, service and amenities experience with us and look forward to welcoming you back again soon. Safe travels. Guest Service More 

Panama
Level Contributor
128 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a nice hotel and a good view of Knoxville on the 12th floor. The service and staff are great. The rooms a nice and mostly clean (lost phone in chair picked up seat cushion and it was not clean a lot of hair and small pieces of food) other than that is was clean. There is a indoor... More 

Helpful?
Thank Tim T
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Tim T, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We appreciate all your feedback and hope to welcome you for many more visits in the future. Thank you, Guest Service More 

Cosby, Tennessee
Level Contributor
428 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 276 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this property based on its proximity to the Bijou Theatre where we had tickets for an excellent performance of "Big River". The theatre is one kilometer from the hotel and an easy walk through Market Square or down Gay Street. We arrived at 10:00 hoping for an early check-in so we could go to the Farmer's Market in... More 

Helpful?
Thank Richard F
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Richard F, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We appreciate all your feedback and will direct your comments to the appropriate departments. We hope to have the opportunity to welcome you back to a better stay in the future. Thank you and we wish you safe travels. Guest Service More 

Questions? Get answers from hotel staff and past guests. Ask a question

103 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (71)
Viewed
Bathroom (7)
Viewed
Room/Suite (9)
Viewed
View from Room (6)
Viewed
Hotel & Grounds (16)
Viewed
Dining (2)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Dining (3)
Viewed
Hotel & Grounds (10)
Viewed
Business Center/Function Rooms (2)
Viewed
Bathroom (1)
Viewed
Room/Suite (5)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.3 mi away
Hilton Knoxville
Hilton Knoxville
#24 of 87 in Knoxville
4.0 of 5 stars 957 reviews
0.3 mi away
Holiday Inn World's Fair Park-Knoxville
0.5 mi away
Hampton Inn & Suites Knoxville - Downtown
Show Prices
Show Prices
Show Prices
0.5 mi away
Four Points by Sheraton Knoxville Cumberland House
0.2 mi away
The Oliver Hotel
The Oliver Hotel
#10 of 87 in Knoxville
4.5 of 5 stars 386 reviews
1.0 mi away
Hilton Garden Inn Knoxville/University
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Location: United States > Tennessee > Knoxville
Price Range: $125 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, TripOnline SA, Hotels.com, Hotwire, Travelocity, Regatta Hotels, Odigeo, Priceline and Jetsetter so you can book your Crowne Plaza Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay