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Hilton Knoxville

Booking.com$139*
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Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hilton Knoxville
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1,146 Reviews from our TripAdvisor Community

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Showing 1,139: English reviews
Columbus, United States
Reviewed December 24, 2015

Constantly had problems. Workers never fixed the full problem or even refunded us any amount of the $266 i had to pay for only 2 nights. Key card never wanted to work. Also the garage key never wanted to work either. Thanks for nothing Hilton.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Breanna M
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to thank you for giving us feedback on your recent stay at our hotel. I am truly sorry that you departed with this feeling from your experience. It is certainly not what we are striving for each day. I do wish that we had a chance to speak about your experience prior to you getting...

Columbus, United States
Reviewed December 22, 2015

The hotel itself was very nice and clean, as was our room. The bed was sooooo comfortable! We wanted to pack it up and take it with us. One of the concierge helped us print tickets when the computer in the lobby wouldn't let us print them. She also recommended a good lunch spot for us. I definitely recommend this...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sarah H
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing the Hilton Knoxville for your recent trip to our city. We know that there are many options and we are grateful that you chose our hotel. Also, very thankful that you gave us some feedback from your experience. We hope that you the chance and/or reason to return to Knoxville soon. Of course we...

Denver, Colorado
Reviewed December 17, 2015

We stayed at this hotel when we visited Maryville, Tennessee to attend the 50th anniversary of my wife's graduation from college. I have to say that we were rather underwhelmed by this hotel. There was no fan in the bathroom, so I had to have the door open while shaving (to keep the mirrors from fogging up), the hair dryer...

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Helpful?
Thank Berci
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us your feedback in such a thoughtful and professional manner. I truly appreciate that and it drives us to improve. I sincerely apologize for the fan issue in the bathroom and feel confident that we can improve that within our current system. In addition, we are wrapping up an extensive renovation project that replaces...

Chicago, Illinois
Reviewed December 15, 2015 via mobile

Very pleased with the location, very nice rooms and very adorable! Fire place in lobby along with starbucks. Mu only gripe was I didn't like the pillows. Very densely stuffed feather, at first they were great until they flattened out. I will be staying here again.

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Helpful?
Thank 584AndreaG584
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, It was a pleasure to hear from you after your stay at our hotel. It is so important to hear from experienced travelers as we strive to be a leader in delivering comfort and hospitality to our guests. If you mention your pillow preference when making your next reservation we do have alternative pillows that we would be...

Sandy Springs, Georgia
Reviewed December 15, 2015 via mobile

The Hilton in downtown Knoxville is a great option for business travelers who need to be downtown. I imagine it would be great for a fall football game too. My room on 18th floor looked over the river and the awful Neyland Stadium (I'm a Georgia fan). Being on the top floor of a hotel at the top of the...

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Helpful?
Thank GoStreaking
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to give us your thoughts from your recent stay with us. You are actually my last review for the day and you managed to make me laugh with the reference to the stadium:-) (Good stuff) I appreciate the detailed and positive review of our hotel. As for the construction that should be...

Memphis, Tennessee
Reviewed December 15, 2015

I stay at this hotel a lot for business. The staff is friendly, parking is convenient and the rooms are comfortable. It is close walking distance to Market Square, which has several restaurants and there is a full-service Starbucks inside the hotel which is great, although it can be a bit crowded.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank chrissM21VF
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, It was great to hear from you regarding your recent stay at the Hilton Knoxville Hotel. I appreciate you taking the time to give us your feedback and was pleased to see that you had a great experience. We hope to see you back again soon. Sincerely, Paul Jordan General Manager

venice, florida
Reviewed December 15, 2015

We arrived at the Hilton in order to attend a graduation. The hotel was very efficient and the staff was very pleasant. The lobby was nicely decorated for the Christmas season. There was no refrigerator in our room but we could have requested one. The location to the University of Tennessee's campus is fantastic. I would definitely stay there again...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brandy96
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for letting us know your thoughts about your experience at our hotel. We are pleased to know that we were a part of a great experience for you. I trust that we will have a chance to serve you again in the near future. Sincerely, Paul Jordan General Manager

Mayberry
Reviewed December 14, 2015

While in Knoxville, TN, I always stay at this location, which is a convenient short walking distance to the conference center, and restaurant locations nearby. I've always had friendly customer service, with clean comfortable rooms and amenities; this stay surpassed previous stays. While attending a business conference, I needed a company business email attachment printed with a couple of copies....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank garry s
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just returning the favor and thanking you sharing such a wonderful review with fellow travelers. I am always thankful when a guest takes the time to recognize an associate who has helped them during their stay. We are all crazy busy and I know that it takes a commitment to stop and do something like that. Thank you...

knoxville, United States
Reviewed December 11, 2015

Spent a great weekend at the Knoxville Hilton. Hotel extremely clean. The Hotel was very busy but we were able to upgrade to the executive level with lounge access. Definitely well worth it !! It doesn't hurt that the hotel is located in a prime location downtown.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Don J
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel when in Knoxville. We love to be a part of a guests great experience of our city. It is our associates and our wonderful guests that make this a great place to be and to work. I could not thank you more and I trust that we will have...

Innisfil, Ontario
Reviewed December 11, 2015

Met friends for snacks and drinks at the the orange martini bar. Met a great lady who introduced herself as the hostess. She is amazing, so friendly and welcoming. The bar seemed a little understaffed and there was a wait for drinks but Glo the hostess entertained us and ensured we were not neglected. Quite honestly without her attention i...

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Helpful?
Thank Karen1Karen2
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel, in our bar and with our associate. It is not often that someone takes the time to communicate such things to a business and I truly appreciate it. I will certainly thank the associate for helping to make your experience a positive one....

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Location: United States > Tennessee > Knoxville
Price Range: $128 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Priceline, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Hilton Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Knoxville staff and other travelers.
3 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get as far away from the ice machine and elevator as possible!”
oceanandmtnluvr, 4 weeks ago | Read review
“Relatives have room on 16th floor with a nice, long view,”
85peterw, Apr 7, 2017 | Read review
“Get a room with a view of the river”
sampson374, Mar 16, 2017 | Read review
“Don't hesitate to pay a little extra for an upgrade. Upgraded rooms are well-worth the added expense at this location.”
  • Evening view from my room on the 17th floor.
krisb28, Mar 14, 2017 | Read review
“Pay the extra $30 for a high floor and access to the concierge lounge”
JetBlueDriver, Mar 7, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$139* /night
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Priceline$139
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Prices are for 1 room, 2 adults
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