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Hilton Knoxville

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Traveler (140)
Room & Suite (66)
Dining (11)
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Overview
  • Excellent44%
  • Very good29%
  • Average16%
  • Poor7%
  • Terrible4%
Travelers talk about
“market square”(163 reviews)
“self park”(28 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Offers from Hilton Knoxville
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Knoxville
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,332)
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Traveler rating
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389
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Show reviews that mention
All reviewsmarket squarethe executive loungeself parkconference centervalet parkingwithin walking distanceroom servicenice hotelvalet serviceheart of downtownut campusgay streetneyland stadiumfront desk staffnice stayenjoyed my staystaff was very friendly
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301 - 305 of 1,324 reviews
Reviewed November 28, 2016

I booked this as a family trip for the Thanksgiving holiday. The staff was first rate all the way. Courteous, friendly, and helpful. The location of the hotel is convenient to everything in downtown Knoxville. The breakfast service was super!! Really had a great time.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Robin H
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded December 1, 2016

Dear Guest, Thank you for taking the time to tell us about your stay with us. I am so pleased that we were a part of your families holiday. Please think of us again on your next trip to the area. Sincerely, Paul Jordan General...More

Reviewed November 26, 2016

Nice hotel in a location which was convenient to the downtown area and restaurants. I enjoyed the ambience and the staff was kind and courteous. The hotel's parking was shared with a public lot which was a little confusing.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Richard D
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded December 1, 2016

Dear Guest, Thank you for telling us about your experience at the Hilton Knoxville Hotel. Truly pleased that you were kind enough to post your great review of our hotel and team. I do apologize for the confusion with the parking. We hope to see...More

Reviewed November 25, 2016 via mobile

Pro's = The hotel staff was friendly. Rooms were cleaned early in the day. Bartender at hotel bar was friendly and outgoing but not to the point of being an annoyance. Location was fantastic and close to Market Square, Gay Street and university. Con's =...More

1  Thank kbrown4856
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded December 1, 2016

Dear Guest, Thank you for telling us about the details of your stay at the Hilton Knoxville Hotel. I am pleased that you enjoyed your interaction with our team members, in particular our bartender. I am sorry that you did not enjoy other parts of...More

Reviewed November 25, 2016

The hotel was located as described the service was just poor, after arriving it was unclear as to where the entry was located we came upon the garage they took our car after telling them that the college compt our parking he said its ok...More

Review collected in partnership with Hilton Hotels & Resorts
Thank anamI4093RN
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded December 1, 2016

Dear Guest, Thank you for telling us about your experience at our hotel I am grateful that you took the time to let us know what happened during your stay. Please know that I sincerely apologize for miscommunication upon your check in at the hotel....More

Reviewed November 24, 2016

Poor front desk service. Not friendly, no greeting, no eye contact, i had to ask about location of elevator, breakfast etc....it was like pulling teeth to get any hotel info from the desk clerk. We did self parking for a few dollars less than valet,...More

Thank MACVirginia
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded December 12, 2016

Dear Guest, I am thankful that you took the time to tell us about your experience at our hotel. I am always thankful when professional travelers take the time to give a fair and balanced review of an experience. I was displeased to hear that...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Pool
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$131 - $365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$131 - $365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (140)
Room & Suite (66)
Dining (11)
Pool & Beach (2)
Business Center & Event Rooms (1)
Questions & Answers
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Jon Denise D
October 11, 2017|
Answer
Response from Linda S | Reviewed this property |
? call them.
0
Votes
Jon Denise D
April 13, 2017|
AnswerShow all 5 answers
Response from PEWhite | Reviewed this property |
Just say "downtown near the university - not the airport hotel..."
2
Votes
Dan T
April 6, 2016|
AnswerShow all 3 answers
Response from NCSmokey | Reviewed this property |
The only rooms with the sleeper sofa are the ones with a king bed; otherwise there are two queens in the room
0
Votes
Room Tips
"River view from higher floors. 16 thru 18 are reserved for Hilton Honors members."
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"Rm 1712 was very good, quite and with a limited view"
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"higher floors may be quieter."
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"Street side can be a bit noisy unless in higher floors."
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