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501 W Church Ave, Knoxville, TN 37902-2506
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (281)
Room & Suite (108)
Dining (41)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Knoxville
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 98 hotels in Knoxville
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Wifi
Paid internet
Outdoor pool
Coffee shop
Restaurant
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
On-demand movies
Bottled water
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1707Reviews5Q+A100Room tips
Traveler rating
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Popular mentions
Greg A wrote a review Jun 6
Livingston, TN200 contributions76 helpful votes
The wife and I visit Knoxville often and often stay at the Knoxville Hilton. We just returned this afternoon from our most recent stay. I honestly don't know why we keep coming back here. If you read my last review of the Knoxville Hilton, you'd see we got charged for an Executive Level room and wasn't on the executive level floors and didn't get access to the Executive Level perks. (June 2019 review) So, for this trip I wasn't going to splurge for and Executive Level room. For our anniversary we just booked a King Room a long time in advance of our trip. When we arrived at check in we were told they were out of King rooms. ??? How hard is it to hold the specific room reserved? (See Seinfeld episode pertaining taking/holding reservations) Once again we were disappointed by Knoxville Hilton. Once we got to our Queen double room, it was fine. We got dressed and went out for the evening since it was our 38th anniversary. After dinner and drinks we returned to the room late and noticed the thermostat was showing 75 degrees (I had turned it down to 70 before we left for dinner.) No big deal. The next day we spent the day about the town and returned in the evening and the thermostat was up to 77 (see attached picture) even though it was still set on 70. It doesn't seem the AC was working at all even though it was kicking on and off constantly. We slept on top of the covers last night because it was too warm under them. Still woke up sweaty. Anyone reading this might was to bring a fan if you're assigned room 1501 I really think this is the last straw with Knoxville Hilton. We stayed at the new Embassy Suites for our anniversary last year and it was wonderful. Looks like we'll be returning there in the future. Fool me once, shame on you. Fool me twice, shame on me!
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Date of stay: June 2021
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded 1 week ago
Dear Greg, Thank you for giving feedback on your stay at our hotel. I am truly sorry that we allowed the problems that you experienced. I would welcome the opportunity to speak with you personally if you would like to reach out to me at the hotel. I do understand as a traveler that these things have a huge impact on a guests stay and experience. I do hope that I have the opportunity to speak with you and review the situation. Thank you again and I look forward to speaking with you. Sincerely, Paul Jordan General Manager
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Samir P wrote a review Mar 2021
Rochester, Michigan9 contributions4 helpful votes
Hotel's Favorite
Hotel was great, hey have a starbucks in the lobby. Staff is very friendly. Jaden and drew care of valet for us and they were also very friendly. I would recommend this hotel for family or friends. The hotel is also walking distance to many great restaurants.
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Date of stay: March 2021Trip type: Traveled with family
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Mar 28, 2021
Dear Guest, I just wanted to thank you for the wonderful review on our hotel. I am truly pleased that you had a great experience and I trust that it earns us another opportunity to serve you again in the future. Sincerely, Paul Jordan General Manager
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TRACY M wrote a review Jun 6
Ocoee, Tennessee271 contributions52 helpful votes
+1
Pros- Hotel is in a good downtown location near all University events, The Old City, and more. The front staff is very friendly and was eager to help when ask. The hotel smelled and looked pleasant upon entry with an on-site restaurant and Starbucks just about 100ft from the front door. Hotel has 3 elevators for the 18-floors so there was not much waiting on an elevator. The room (Luxury Parlor) had plenty of room and also smelled pleasant. The Serra Dream Cloud mattress was pretty comfortable but seemed as though it didn’t had much support. Cons- When we arrived we were told our room would be ready in 30min, 1-1/2hr later we got into our room. I have kinda overlooked some business delays because of the problem with everyone not being able to get enough workers. The Hotel website is not very clear on the Luxury Parlor and offers no pictures. Since it was the highest class above the executive I thought it had a separate sitting and sleeping area for privacy, it does not. The room has a Murphy King that is situated in the dining area between the counter and 8 person dining table that must be pushed against the window to have room. This was already done when we arrived to the room. You can see in different areas of the room where it looked to have once been separated but was opened up, including 2 a/c units situated beside each other. One of the units didn’t work which made it harder for the other unit to cool the open area at night. My wife and daughter complained about the carpet feeling wet and kind of oily, I don’t go barefoot in hotels so I don’t know. When pulling out the sleeper sofa we found hard French fries and the cushions was stained. They only had a pillow and blanket for sleeper but no sheet so my daughter had to us our blanket, it was hot to us anyway. Ok now this could be either. They allowed dogs and there was a lot of them in the hotel and the restaurant. I have no issue with them in the hotel but others might especially if they have allergies so I figured I would mention it. The parking garage is connected to the hotel but ran by the parking company, $20 to park yourself or $24 for valet. You get breakfast voucher for 2 continental breakfast at the restaurant inside but don’t expect much. We order a meal and they give us the $6 discount each but their food is on the high side. We didn’t us pool or gym so I don’t know anything about those amenities.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded 1 week ago
Dear Guest, Thank you for giving detailed feedback on your recent stay at our hotel. I am very sorry that we allowed multiple issues during your stay and that you and your family had an issues during your stay. I assure you that we do not take such matters lightly and that we will address each issue that you pointed out to us. I would love to have the opportunity to speak with you personally to discuss the items that you encountered. I truly do care and want to hear from you directly to ensure that I have the opportunity to gain another opportunity to serve you. Thank you again for your business and your professionalism and I will look forward to speaking with you. Sincerely, Paul Jordan General Manager
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kararm1 wrote a review May 2021
2 contributions
The location is convenient to downtown events. Restaurant and Starbucks in the hotel is great. Friendly staff and modern atmosphere makes this hotel a pleasant experience. $20.00 a day to self-park or $24 for valet is common for a Hilton hotel that is located downtown.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to post a review on our hotel. I am truly pleased that you enjoyed your stay with us, and we are grateful for your feedback. Please think of us again on your next trip to the area. Sincerely, Paul Jordan General Manager
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Paul N wrote a review May 2021
1 contribution
Courteous staff, great location, nice rooms. Great value for money relative to other hotels that are downtown—was half the price of the Tennesseean with comparable amenities including a solid gym. Travis at valet was also super nice and helpful!
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Date of stay: May 2021Trip type: Traveled solo
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded 2 weeks ago
Dear Guest, Thank you for the wonderful review on our hotel from your recent stay with us. We are thankful for both your business and your feedback and hope to have the chance to see you again soon. Sincerely, Paul Jordan General Manager
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PRICE RANGE
$114 - $295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton knoxville hotel knoxville, hilton hotel knoxville, knoxville hilton hotel
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
317
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Frequently Asked Questions about Hilton Knoxville
Which popular attractions are close to Hilton Knoxville?
Nearby attractions include Tennessee Theatre (0.2 miles), East Tennesse Historical Society (0.1 miles), and Market Square (0.2 miles).
What are some of the property amenities at Hilton Knoxville?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Knoxville?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Hilton Knoxville?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hilton Knoxville?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Knoxville?
Conveniently located restaurants include Chesapeake's Downtown, Yassin's Falafel House, and Stock & Barrel.
Are there opportunities to exercise at Hilton Knoxville?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Knoxville located near the city center?
Yes, it is 0.1 miles away from the center of Knoxville.
Are any cleaning services offered at Hilton Knoxville?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Knoxville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Knoxville offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.