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501 W Church Ave, Knoxville, TN 37902-2506
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Traveler (282)
Room & Suite (107)
Dining (41)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Knoxville
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 99 hotels in Knoxville
Location
4.6
Cleanliness
4.3
Service
4.2
Value
3.9
Travelers' Choice
GreenLeaders Silver level
The Hilton Knoxville hotel is conveniently located in the center of downtown Knoxville. The Knoxville hotel offers two restaurants and a full service Starbucks. The contemporary downtown hotel is also within walking distance of the University of Tennessee and convention center. Many rooms have excellent views of the smoky mountains, Neyland Stadium, and Tennessee River. For business guests, Hilton Knoxville offers 14,000 sq. ft. of flexible meeting space. Whether in Knoxville for business or leisure, the Hilton Knoxville is your best choice for superior accommodations in Knoxville.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Paid internet
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
On-demand movies
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1821Reviews7Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
CruiseLuvr80 wrote a review Aug 2022
Geff, Illinois107 contributions60 helpful votes
We only had an overnight stay at the Hilton downtown Knoxville, but would have liked to stay and explore more! The location, the staff, the room, and the extras were all just what we needed. Rooms were very comfortable and clean and the Starbucks in-house is a great amenity as well. The staff was very friendly and helpful. Everything about it was positive. I hope we get the opportunity to return soon.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: We had a high floor and the fan in the room was helpful, but no problems with noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded 4 weeks ago
Dear Guest, It was a pleasure to hear that enjoyed your stay at the Hilton Knoxville hotel. I am thankful when our professional travelers take the time to give us feedback on our hotel and our associates. As a team we are grateful for your business, and we look forward to your return. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason G wrote a review Aug 2021
Columbus6 contributions6 helpful votes
Hotel's Favorite
Trevor was a great host and valet. Took care of us and gave us all the information we needed for a great stay!! As tourist, we weren’t even sure where to start. He took his time and mapped out a great plan of what to do and visit first We truly appreciated his sincerity and his services!!
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Aug 9, 2021
Dear Guest, I am sending a sincere thank you for both your business and for your kind and positive review on our hotel. We work hard each day as a team to extend genuine hospitality to our guests. It is a pleasure to hear that you experienced our hotel and enjoyed our service. Please think of us again in the future. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MLWils wrote a review Aug 2022
Ooltewah, Tennessee4 contributions7 helpful votes
Had a great experience at this Hilton! Stayed Aug 19th for a volleyball tournament. All the front desk staff were friendly and helpful! Bri, Josh, and John went above and beyond to make our visit wonderful! They were very accommodating to help our team watch their high school football team they were missing. They helped us get everything set up and were just overall awesome! This hotel will definitely be our first choice for future tournament stays!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Aug 21, 2022
Dear Guest, What a pleasant moment to read your review. Our business hinges solely on our ability to connect with guests and make them feel welcome. That is only possible with amazing people like those that you took the time to recognize in your review. I respond to reviews regularly and just thought I would give you a brief recap of your review. It was professional, thoughtful, awesome and greatly appreciated. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheCarmeleon wrote a review Aug 2022
Canterbury, United Kingdom37 contributions3 helpful votes
I was in Knoxville recently for a conference, and the Hilton was just across the road from where the conference was being held. My experience was exactly as expected, with the staff being as extreme helpful and professional. The rooms were large and clean, with regular housekeeping - ensuring that they stayed that way.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Aug 19, 2022
Dear Guest, Reaching out on behalf of the Hilton Knoxville Hotel to say thank you for the positive feedback from your recent stay with us. We strive daily to deliver hospitality to our guests and it is truly rewarding when we hear that we succeeded at that level. Thank you for your feedback. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
paschalldanielle wrote a review Aug 2022
1 contribution
I usually don’t enjoy staying downtown because of the noise and parking. Loved this location, staff and property! This is my new go to place. I had to leave at 5 in the morning and the valet was ready.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Aug 10, 2022
Dear Guest, I am sending a sincere thank you for both your business and for your kind and positive review on our hotel. We work hard each day as a team to extend genuine hospitality to our guests. It is a pleasure to hear that you experienced our hotel and enjoyed our service. Please think of us again in the future. Sincerely, Paul Jordan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Texas_Travel_1 wrote a review Aug 2022
Dallas, Texas406 contributions155 helpful votes
This property is a small Hilton. There were only about 20 hotel rooms per floor. The Starbucks was closed by 2 p.m. The food menu was limited (and not worth ordering when I read the menu). Room service "due to COVID" was not provided during the stay. The desk staff were not briefed by management about the convention businesses that were hosted there. On the good side the hotel was clean and safe. However, as a Hilton property, it did not provide above average customer service.
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Aug 9, 2022
Dear Guest, Thank you for your valuable and professional feedback from your stay with us. I am very sorry that we allowed these frustrations during your stay. I am sorry for the confusion. I can confirm that the Starbucks is now open till 5:00pm each day and room service is now available for all meal periods seven days a week. We work on all issues you pointed out to ensure we give each guest the expected level of hospitality for a Hilton property. Thank you and we hope to serve you again in the future. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HLH wrote a review Jul 2022
2 contributions
The employees were absolutely lovely and the room was very clean. For the price, some complementary coffee and breakfast in the lobby would have been nice; however, there is a Starbucks and what looks like a very good restaurant. I would recommend this hotel to someone who wants to be in the middle of the downtown area with all of the hustle and bustle. Parking is pricey and they also have valet. If I could give this a 4.7 rating I would, but I don’t want to be a jerk and give them a four.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Jul 20, 2022
Dear Guest, Thank so much for giving us your thoughts from your stay. Feedback is vital to our success and we review and analyze our guest's thoughts on a daily basis. We will continue to strive to give outstanding experiences to our guests. Please think of us again in your next trip to the area. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vickie T wrote a review Jun 2022
1 contribution
When I called the night prior to my arrival to confirm that my name had been added to a reservation for a large block of rooms, I learned there had been a hiccup. After my call was handed off from one associate to another, I was pleased to find that I was speaking to Raven who quickly made the correction. She was engaging and her sparkling personality transmitted beautifully over the phone. When the call was concluded I was assured that there would be no problem with check-in. When I arrived the next evening, I had the pleasure of having her check me in and she remembered me with a smile! Having worked in the hospitality industry at a luxury hotel a few decades ago, I recognize superior guest service. In a world of fading guest/customer service, it is important to recognize that there are some exceptional associates who exude hospitality authentically. Please share my compliments and thanks to Raven. On another note, the room was squeaky clean and the bed super comfy! Should I visit your great city again in the future, your hotel will be my first choice.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Jun 28, 2022
Dear Guest, Thank you for the gracious review and for taking the time to thank the associate that made your experience so successful. I am grateful that you chose to stay with us and we look forward to serving you again in the future. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
spenkala wrote a review Jun 2022
Kansas City, Missouri30 contributions16 helpful votes
Water pressure was terrible. Water never got hot. Was not greeted as a gold club member or offered any member benefits. Bed was noisy. I've stayed at less expensive Holiday Inns and had better rooms and better service with free breakfast and parking. I would not stay here again.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Jun 27, 2022
Dear Guest, Thank you for offering your professional opinion on our hotel. I do appreciate that you took the time to post your thoughts. I do apologize that we failed to deliver in a manner that fully demonstrated our commitment to service. Please know that we will work to correct and avoid the issues that you pointed out to us in your review. I do trust that we have another opportunity to serve you again soon. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dangarciae wrote a review Jun 2022
Central Mexico and Gulf Coast, Mexico1 contribution
This hotel is charging me x amount of money that does not correspond to their fees, the air conditioning system turned on and off during the night and the carpet was wet in the area near the A/C, I requested cleaning services daily and they did not clean the room daily.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Paul Jordan, General Manager at Hilton Knoxville
Responded Jun 27, 2022
Dear Guest, Thank you for taking the time to give feedback on your recent stay at our hotel. I am very sorry that you experienced challenges during your stay. In particular, I would be pleased to speak with you regarding your billing concerns if you would like to reach out to me at the hotel. I appreciate your feedback and will look forward to hearing from you. Sincerely, Paul Jordan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$169 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton knoxville hotel knoxville, hilton hotel knoxville, knoxville hilton hotel
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
317
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Frequently Asked Questions about Hilton Knoxville
Which popular attractions are close to Hilton Knoxville?
Nearby attractions include Tennessee Theatre (0.2 miles), East Tennesse Historical Society (0.1 miles), and Market Square (0.2 miles).
What are some of the property amenities at Hilton Knoxville?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Knoxville?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Knoxville?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Knoxville?
Conveniently located restaurants include Five Thirty Lounge, Yassin's Falafel House, and Chesapeake's Downtown.
Are there opportunities to exercise at Hilton Knoxville?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Knoxville located near the city center?
Yes, it is 0.1 miles away from the center of Knoxville.
Are any cleaning services offered at Hilton Knoxville?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Knoxville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Knoxville offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Knoxville?
The staff speaks multiple languages, including English and Spanish.