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Staybridge Suites Knoxville-West

Traveler (22)
Room & Suite (21)
Dining (6)
Certificate of Excellence

About

#24 of 92 hotels in Knoxville
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
50Car recommended
Grade: 50 out of 100
44Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
169Reviews
4Q+A
43Room tips
Traveler rating
  • 118
  • 26
  • 13
  • 10
  • 2
Time of year
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Popular mentions
Rooms were large even the studio. Hotel Staff friendly and helpful. Convenient location and walk to shopping centers and restaurants. Easy access to I 75 and I 40. Best to have rooms on the front of the hotel so you don't get traffic noise.
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The rooms were as described and very clean. The breakfast was better than expected. The pool was on the smaller side, but good enough. The staff was very friendly. Housekeeping only comes if you request it, even during the week apparently. Overall. Very good
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The beds and pillows were the most comfortable I’ve experienced in hotels stays, and the staff took great care in making sure the room was very clean. I would definitely stay here again! I am very impressed with how accommodating this hotel was for our large family reunion.
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King suite was fantastic- equipped kitchen. Great staff! Amy, Whitney, Alex are awesome at the desk. Housekeeping is spot on. Clean hotel and you can beat the free meals. Breakfast and waffles rock! The free dinners on Mon-Wed are also very good. Sometimes you have to get to dinner early or its gone by the time you get there from some of the construction workers staying there. Plus, how can you beat 2 free beers with your free dinner? Salad bar is fantastic too
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Extended stay for work, more than a week without room service, no new towels, no trash pick-up, no room refresh, no weekly clean-up, had to call/walk to the front desk, they said they will take care of it, but nothing. The front desk clerk that is there late afternoons/nights seems like she would prefer to be doing something else rather than customer service. There was also someone smoking on our floor, it was reported, nothing was done. Talked to some other guests while on the elevator, they were having the same issues. Our company already took note and will no longer use that hotel.
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Response from IHGService, Guest Relations Manager at Staybridge Suites Knoxville-West
Responded 1 week ago
Hi EJTwoOne, We always try to make each stay trouble-free so it's great your company find our location convenient. As a property with weekly Housekeeping, I'm concerned our staff and services fell short of expectations. Missing the opportunity to promptly address the issues you raised is certainly not the usual feedback we receive. I also appreciate you raising the incident on your floor. Trust that I shared these with the team so we can provide better experiences on your next stays. Thanks for choosing us for your business travels. We look forward to your continuous patronage for a chance to turn things around. Hoping you stay with us again, Jillian I Case Manager IHG Service
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PRICE RANGE
$90 - $153 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
101
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