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All reviews spg property worlds fair park ut campus market square parking fee corner room front desk staff hotel restaurant within walking distance nice hotel per day downtown area convention center nice room definitely stay here again convenient location clean rooms
My daughter and I stayed here for one night only. We checked in late after 4 hours of driving in subpar conditions, and were so excited to just get in our room for the night! Upon entering the room, we were shocked! Keep in mind...More
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 2 days ago
Thank you for your feedback. We apologize that your experience was subpar on your visit to Knoxville. We take great pride in the cleanliness and upkeep at out property and obviously failed on your visit. We have alerted the appropriate departments.
Good location. Friendly & helpful staff nice rooms. Close to everything & easy on/ off highway & near UT. Nice rooms & good place for breakfast downstairs. For dinner you can drive nearby with free parking after 6 . Annoying to pay $10 to park...More
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 2 weeks ago
Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate the time you took to express your feedback. We hope you choose to stay with us again should your travels bring you back through Knoxville.
We had a quick one nights stay in Knoxville and stayed here largely because of the SPG/Marriott connection. Hotel was clean and had a nice enough lobby. The front desk staff was lacking in customer service skills/training. They were unfriendly and unhelpful--one example was when...More
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 3 weeks ago
Thank you for your feedback in regards to your recent stay. We pride ourselves on delivering the best customer service, and we obviously came up short with your experience. We appreciate the time you took to share your thoughts and will address this with the...More
This hotel is just off campus, and quite convenient for visiting the university. It's also a fairly easy walk to the riverfront and just across the street from World Fair Park. Not many restaurants close by though. The staff were very friendly and helpful. Marriott...More
Front desk staff very pleasant and the property is clean and the rooms very nice. The shower is excellent. Zero complaints.
The location is ideal for visiting or touring UT. Easy walk to campus and downtown Knoxville. Beats commuting to campus from a hotel 15...More
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded October 13, 2018
Thank you for your recent feedback form your stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your time here and hope you choose to stay with us again should your travels bring you bacj through Knoxville.