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Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
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310 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a last minute stay in Knoxville but Four Points had availability for us. We were able to get a a king suite. This included king bed, tv, bathroom, kitchenette (microwave, mini fridge), separate room with pull-out sofa and tv. This was perfect for a family of four with two little ones. The hotel was within walking distance to... More 

Helpful?
Thank ande070806
Bryant, Arkansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Expensive hotel and parking can be a problem, it is in the college district. Stayed in a suite that is almost the size of the regular rooms. Although it was nice to have 1 TV's since I don't watch what my husband likes. Bathrooms were clean and overall room was clean and nice.

Helpful?
Thank nana0172209
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton. We understand parking can be an issue when full, thank you for your patience upon your last visit. We hope you will consider us the next time you come through Knoxville. Warmest Regards, Jenny Gauntt More 

Level Contributor
25 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

First of all we were right next to the Worlds Fair Park so we had an excellent view of the Sun Sphere. It was beautiful at night!! Now for beds, they were hard and too high off the floor, I could have used a step stool to get in the bed is my main complaint. The room had all the... More 

Helpful?
Thank whitecatcasper
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton. We are pleased you had an enjoyable experience in Knoxville and hop you choose to stay with us should you travel through Knoxville again. Best, Jenny Gauntt More 

Nashville, Tennessee
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and i have stayed in this perfectly situated, super professional hotel as close to on campus as you can get. Rooms are large,comfortable and clean. Restaurant and bar. Parking garage. Perfect for business or family trip. Walk to downtown or campus. It is our only Knoxville choice.

Helpful?
Thank Tom G
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Hi TOm, Thank you for your recent stay and review of the Four Points by Sheraton. Football season is always a great time here in Knoxville. I hope if you come back to another game you will stay with us again! Warmest Regards, Jenny Gauntt More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This was a great stay. Check-in was fast (we made reservations). We spent two nights there. The staff is very friendly, the rooms are comfortable and clean. The parking wasn't as bad as I thought it would be. There is a parking garage underneath the hotel which you can access with your room key. They also give you a parking... More 

Helpful?
Thank eclairs21
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent feedback on Trip Adviser. We are pleased you had an enjoyable stay here in Knoxville and hope you will stay with us again should your travels bring you through Knoxville. Best, Jenny Gauntt General Manager More 

Blue Ridge, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 6, 2016

Very clean hotel with excellent service. Room was very nice. The parking lot on the lobby level was small with addtional parking in a lower level garage that you had to walk around the block to access.

Helpful?
Thank gahansh
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Hotel. We always appreciate guest feedback and hope you choose to stay with us again the next time you are in Knoxville. Warmest Regards, Jenny Gauntt More 

Cincinnati, Ohio
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 6, 2016 via mobile

Great hotel, friend only staff, nice rooms HOWEVER they charge for parking in their own lot. I can't understand why they would charge for parking in their own lot. I would understand if they were downtown and had to use a garage but this is all on their own property. This is the type of "nickel and dime" charges that... More 

Helpful?
Thank Bacchus49
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Knoxville. We by no means intend to "nickel and dime" over parking, apologies you felt this way. We do offer certain rate plans that include parking should you be back in Knoxville to visit us again. Warmest Regards, More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2016

It's a very nice clean hotel close to the world's fair gold ball and close to the strip where you can get fast or sit down meals. You do pay extra for parking even if you park yourself, it's $10. No free breakfast unless you are offered a special through sites like tripadvisor. Rooms are quiet and the beds are... More 

Helpful?
Thank Anissa P
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points By Sheraton Knoxville. We are pleased you had an enjoyable stay and would visit us again should you be in the Knoxville area. Warmest Regards, Jenny Gauntt General Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2016 via mobile

Four points was pretty and they straightened up the room and we were only there 2 nights. We had a room for two guests with a king bed. Though The room was small it was enough for me and my husband. One down fall you have to pay for parking, $10 a day and it is under the building.

Helpful?
Thank Annie L
Rome, Italy
Level Contributor
197 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed July 24, 2016

well located downtown and close to the university. Staff were a delight to deal with and very welcoming even after my third stay.Room Service was fast and my meals were hot. The hotel offered a special free wings, beans and beer one night as an amenity. Very quiet hotel.

Helpful?
Thank michaelcanada
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback on your recent stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your stay and appreciate your repeat business. We hope to see you again the next time you travel through Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Location: United States > Tennessee > Knoxville
Price Range: $130 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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