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We stopped here on our way back to SC. This is a W hotel, so the same company that owns the Aloft hotels (Knoxville doesn't have Aloft). This hotel is quite nice. We called ahead to tell them we were going to be checking in...More
Thank Emily M
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 days ago
Thank you for your recent review of the Four Points by Sheraton in Knoxville. We are please you enjoyed your stay with us and appreciate the time you took to share your feedback. We hope you choose to stay with us again should your travels...More
Love this place. Located downtown and handy to all amenities is you have a car. The hotel is quiet and the food is great. Good for a business meeting or stopover schedule. Although the food is good the restaurant staff are lacking a bit of...More
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded November 17, 2017
Thank you for your recent review of the Four Points by Sheraton Knoxville. We are pleased you enjoyed your stay and the front desk staff. I will of course relay your restaurant experience to the Food and Beverage Director as we pride ourselves on all...More
The hotel is nice and mostly clean. However, the linens on the pull out were dirty. The lobby smells absolutely terrible. I have stayed here three times and it always smells like very strong cheap cologne. It made my daughter feel sick every time we...More
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded November 30, 2017
Thank you for your recent review of the Four Points by Sheraton. I apologize you dislike the lobby smell as it is a Brand Standard scent. We do appreciate your loyalty in staying with us and hope your next experience is a more pleasant one....More
This hotel is really nice. It’s in a great location, lots of things within walking distance; restaurants, the UT campus and football stadium. It was very clean, the bed was SO comfortable!!! No real complaints, would definitely stay here again!!
Very nice place to stay. We were attending an event at the Knoxville Auditorium and it was a little over a mile away. Our room had a sewer smell and water ran out from under the toilet when flushed but the staff upgraded us to...More
Thank David F
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded October 13, 2017
Thank you for your recent review of the Four Points by Sheraton in Knoxville. I am pleased that Karen took care of you and we look forward to having you stay with again should your travels bring you back through Knoxville.
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Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$108 - $185 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#20 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Non-Smoking Rooms ,
Number of rooms
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Also Known As
4 Points By Sheraton Knoxville Cumberland House ,
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville ,