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Four Points by Sheraton Knoxville Cumberland House

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1109 White Ave, Knoxville, TN 37916
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Four Points by Sheraton Knoxville Cumberland House
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269 Reviews from our TripAdvisor Community

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Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2016

Visited Knoxville for a seminar/workshop at this hotel. It was my first time in Knoxville and I have to say I enjoyed it far more than I would have expected, largely because of this hotel. I was able to walk from the hotel to the University of Tennessee and thoroughly enjoyed my afternoon runs across campus. A nice downtown area... More 

Helpful?
Thank Dettwiller
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Dettwiller, Thank you for your review. We’re thrilled to hear you thoroughly enjoyed your stay and liked our great location, clean accommodations, and friendly team. We greatly appreciate you taking the time to share your feedback with us and hope to host you again in the future. All the best More 

A TripAdvisor Member
2 of 5 stars Reviewed January 1, 2016 via mobile

Too tired to completely explain why one should avoid this miserable place because I just spent an hour trying to find a place to park my car. Finally going to bed at 1:30 in the morning. To be fair, the staff were as helpful as they could be but had limited resources to deal with. Parking is a big problem... More 

Helpful?
Thank A TripAdvisor Member
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear A TripAdvisor Member, We sincerely regret to hear you were disappointed with your experience and encountered challenges with parking during your stay. Our General Manager, Jenny Gauntt, would like the opportunity to personally amend your experience and invites you to contact her directly at jenny.gauntt@fourpointsknoxville.com to further discuss your stay. Again, we regret that these complications ultimately put a... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

Modern-ish hotel. Nice decor in lobby with well appointed and clean rooms. The staff is amazing and friendly. Ordered late night delivery cookies from insomnia cookies. That was cool. They even deliver milk and ice cream. We like this location. It's right in the middle of the city. It's close enough to walk to breakfast or dinner or entertainment.

Helpful?
Thank PeaceMother
El Dorado Hills, California
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed December 8, 2015

The location of this property is great but that's about all of the good things that I can say about this hotel. The rooms are small and dark as are the bathrooms. The service at the restaurant is horrible. The waitress scowled at us and we had to wait forever to get our food. The bar is a joke; it... More 

Helpful?
Thank Carol M
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Carol M, While we are pleased to hear you found our location to be very convenient, we are disheartened that you were disappointed with our hotel and services. Delivering excellent experiences to our guests is very important to our team, and we regret this is not what you encountered during your stay. Please rest assured that your comments have... More 

Navasota, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

Front desk staff super nice. Bartender was also awesome but drink prices were crazy high. 1 bottle of beer was 6 plus dollars. A Margarita was almost 9 dollars but apparently since this hotel is in a prime location, they can charge that much. The room was nice. Overall very satisfied except with the price of the drinks lol. I... More 

Helpful?
Thank Debra T
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Debra T, Our team strives to deliver the very best experience, so we are pleased to hear that you received great service from our friendly team during your stay. Thank you for your review, and we hope to host you again soon. All the best More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2015 via mobile

From the moment I stepped into the hotel I knew that it was going to be a great stay! Jenny and Taylor were the most attentive managers I think I have ever had the pleasure of meeting! They met my every need! This property was clean and conveniently located on the campus of the University of Tennessee! My team didn't... More 

Helpful?
1 Thank Dexter K
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 20, 2015

This is a convenient little hotel in the downtown area. I have stayed here several times. Consistent service, friendly staff. I was upgraded to a larger room on my last visit. Nice cozy feel to the bar, without being claustrophobic. I recommend this hotel and plan to stay again on my next trip to Knoxville.

Helpful?
Thank Curtis B
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Curtis B, We’re thrilled you love your experience every stay with us and always receive excellent service from our team. Thank you for your strong loyalty to our hotel, and we look forward to hosting you again in the future. All the best More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 19, 2015

We were journeying home from a week in the Asheville/Gatlinburg areas and decided to grab a room to take in the city. Got a great price on priceline.com but, as with most priceline confirmations, you get the view of the air conditioner units and usually get a hotel a tad out of the way. This facility was a walk from... More 

Helpful?
Thank Bodine72
Chicago, IL
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 19, 2015 via mobile

As a Platinum Member of Starwoods Hotel I would say that this was the FIRST time in many years that I was totally discussed with how Management handled the hotels problems with Wedding Parties rooms, drunkeness of 20-30 hotel guests & the ongoing partying that took place till 3am when they finally threatened to throw them out (which should have... More 

Helpful?
Thank kelly9154
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear kelly9154, We sincerely apologize to you and the rest of our guests for the disturbance caused that evening. I assure you, this is a very uncommon occurrence at our hotel as our team works diligently to maintain a relaxing environment for all of our guests, and we are very sorry your night’s rest was disrupted despite our Security team’s... More 

Dallas, TX
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 17, 2015 via mobile

Stayed here for the Oklahoma vs. Tennessee game. Close to everything you would want to do on a game day weekend and very welcoming of the opponent's crowd. Would stay here again should the opportunity arise.

Helpful?
Thank chuckou87
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear chuckou87, We’re thrilled you enjoyed your stay for the recent Tennessee v. Oklahoma game. Thank you for your review, and we look forward to hosting you again in the future. All the best More 

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