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Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
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305 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Blue Ridge, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean hotel with excellent service. Room was very nice. The parking lot on the lobby level was small with addtional parking in a lower level garage that you had to walk around the block to access.

Helpful?
Thank gahansh
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Hotel. We always appreciate guest feedback and hope you choose to stay with us again the next time you are in Knoxville. Warmest Regards, Jenny Gauntt More 

Cincinnati, Ohio
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel, friend only staff, nice rooms HOWEVER they charge for parking in their own lot. I can't understand why they would charge for parking in their own lot. I would understand if they were downtown and had to use a garage but this is all on their own property. This is the type of "nickel and dime" charges that... More 

Helpful?
Thank Bacchus49
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Knoxville. We by no means intend to "nickel and dime" over parking, apologies you felt this way. We do offer certain rate plans that include parking should you be back in Knoxville to visit us again. Warmest Regards, More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It's a very nice clean hotel close to the world's fair gold ball and close to the strip where you can get fast or sit down meals. You do pay extra for parking even if you park yourself, it's $10. No free breakfast unless you are offered a special through sites like tripadvisor. Rooms are quiet and the beds are... More 

Helpful?
Thank Anissa P
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points By Sheraton Knoxville. We are pleased you had an enjoyable stay and would visit us again should you be in the Knoxville area. Warmest Regards, Jenny Gauntt General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Four points was pretty and they straightened up the room and we were only there 2 nights. We had a room for two guests with a king bed. Though The room was small it was enough for me and my husband. One down fall you have to pay for parking, $10 a day and it is under the building.

Helpful?
Thank Annie L
Rome, Italy
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 4 weeks ago

well located downtown and close to the university. Staff were a delight to deal with and very welcoming even after my third stay.Room Service was fast and my meals were hot. The hotel offered a special free wings, beans and beer one night as an amenity. Very quiet hotel.

Helpful?
Thank michaelcanada
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback on your recent stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your stay and appreciate your repeat business. We hope to see you again the next time you travel through Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located on the edge of UT's campus. We arrived late and had to park in the garage below the hotel. There is a $10.00 charge for parking. It felt a little sketchy at 1:00 a.m. as there were people hanging out near the garage, but you do need a key card to get to the elevator. The... More 

Helpful?
Thank busybeex2
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback from your recent stay at The Four Points by Sheraton Cumberland House Hotel. We are pleased you had a pleasant stay and hope you choose to stay with us again on your next visit to Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Richmond
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Close to the university and to the old market area. Comfy bed and pillows. Nice reception desk staff. We had a king room with separate living room. 2 tv's, microwave. Underground parking. restaurant menu very limited.

Helpful?
Thank Virginians
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review from you recent stay at The Four Points by Sheraton Cumberland House Hotel. We appreciate all guest feedback and are pleased you had a pleasant experience while visiting Knoxville. Warmest Regards, Jenny Gauntt More 

Chicago, Illinois
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

So I initially reserved a hotel a little further away online and when we got there, it smelled like a cheap motel that had been renovated. I then had to look for a another place e and found this hotel. It wasn't too much more than what I originally paid for the other hotel and was much closer. I only... More 

Helpful?
Thank Jen P
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback from your recent stay at The Four Points by Sheraton Cumberland House Hotel. We are pleased that you had a good experience upon check in and that your stay in Knoxville ended on a positive note. Thank you again and we hope you choose to stay with us again should you be traveling through Knoxville.... More 

Port Aransas, Texas
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you read any of my other reviews, you'll find that I had recently dealt with rude service at another hotel. Well not at this place!!! They were amazing!!! Welcoming, helpful and always a smile and friendly word. The room was big, cozy with nice décor and furnishings. Sleep was super comfy. I didn't have one single problem. It is... More 

Helpful?
1 Thank unusualgourmet
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review from your recent stay at The Four Points by Sheraton Cumberland House Hotel. I am so pleased to hear how the staff was helpful throughout your stay. We hope you choose to stay with us again should you be traveling through Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

We were satisfied with our stay. The beds were comfortable, although very high off the ground, and everything was clean. The hotel is located very close to Neyland Stadium and The University of Tennessee. There was no continental breakfast, parking was $10 a night, and local calls were not free. We did not have a refrigerator or microwave in our... More 

Helpful?
Thank Bronco1966
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review of your recent stay at The Four Points by Sheraton. We are pleased that you were satisfied with your stay and hope to be your host hotel the next time you are in Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Location: United States > Tennessee > Knoxville
Price Range: $127 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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