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Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
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302 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Four points was pretty and they straightened up the room and we were only there 2 nights. We had a room for two guests with a king bed. Though The room was small it was enough for me and my husband. One down fall you have to pay for parking, $10 a day and it is under the building.

Helpful?
Thank Annie L
Rome, Italy
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

well located downtown and close to the university. Staff were a delight to deal with and very welcoming even after my third stay.Room Service was fast and my meals were hot. The hotel offered a special free wings, beans and beer one night as an amenity. Very quiet hotel.

Helpful?
Thank michaelcanada
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback on your recent stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your stay and appreciate your repeat business. We hope to see you again the next time you travel through Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located on the edge of UT's campus. We arrived late and had to park in the garage below the hotel. There is a $10.00 charge for parking. It felt a little sketchy at 1:00 a.m. as there were people hanging out near the garage, but you do need a key card to get to the elevator. The... More 

Helpful?
Thank busybeex2
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback from your recent stay at The Four Points by Sheraton Cumberland House Hotel. We are pleased you had a pleasant stay and hope you choose to stay with us again on your next visit to Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Richmond
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Close to the university and to the old market area. Comfy bed and pillows. Nice reception desk staff. We had a king room with separate living room. 2 tv's, microwave. Underground parking. restaurant menu very limited.

Helpful?
Thank Virginians
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review from you recent stay at The Four Points by Sheraton Cumberland House Hotel. We appreciate all guest feedback and are pleased you had a pleasant experience while visiting Knoxville. Warmest Regards, Jenny Gauntt More 

Chicago, Illinois
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

So I initially reserved a hotel a little further away online and when we got there, it smelled like a cheap motel that had been renovated. I then had to look for a another place e and found this hotel. It wasn't too much more than what I originally paid for the other hotel and was much closer. I only... More 

Helpful?
Thank Jen P
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback from your recent stay at The Four Points by Sheraton Cumberland House Hotel. We are pleased that you had a good experience upon check in and that your stay in Knoxville ended on a positive note. Thank you again and we hope you choose to stay with us again should you be traveling through Knoxville.... More 

Port Aransas, Texas
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you read any of my other reviews, you'll find that I had recently dealt with rude service at another hotel. Well not at this place!!! They were amazing!!! Welcoming, helpful and always a smile and friendly word. The room was big, cozy with nice décor and furnishings. Sleep was super comfy. I didn't have one single problem. It is... More 

Helpful?
Thank unusualgourmet
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review from your recent stay at The Four Points by Sheraton Cumberland House Hotel. I am so pleased to hear how the staff was helpful throughout your stay. We hope you choose to stay with us again should you be traveling through Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were satisfied with our stay. The beds were comfortable, although very high off the ground, and everything was clean. The hotel is located very close to Neyland Stadium and The University of Tennessee. There was no continental breakfast, parking was $10 a night, and local calls were not free. We did not have a refrigerator or microwave in our... More 

Helpful?
Thank Bronco1966
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your review of your recent stay at The Four Points by Sheraton. We are pleased that you were satisfied with your stay and hope to be your host hotel the next time you are in Knoxville. Warmest Regards, Jenny Gauntt General Manager More 

Madison, Georgia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Won this on Hotwire after a horrible "win" on priceline the night before at the Knoxville World's Fair Holiday Inn. this hotel was quaint and peaceful. Very quiet. Lots of students walking past the hotel the next morning on the way to classes. Clean hotel. Staff and parking lot attendant were very friendly and helpful. Have to pay to park... More 

Helpful?
Thank Trish J
Lynchburg, Virginia
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
1 of 5 stars Reviewed 2 weeks ago

To celebrate our father's 90th birthday, which was on July 4th, we decided to stay on this hotel, which overlooked the world's fair site. We booked corner rooms several months ahead of the event. We requested high rooms so as to get the best view. We called two days ahead to confirm that everything was set. The website states that... More 

Helpful?
Thank Robert S
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

I apologize your experience was not up to standard. We do our best to accommodate all requests, unfortunately all of yours were not met. I do understand that parking can be a challenge and they did not waive the $10 parking fee for you. I am sorry you felt anything was done intestinally to ruin a special occasion for you... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The staff at the Four Points Sheraton was amazing from the time of check in to the house keeping staff and the Restaurant was a great breakfast. Rooms were very spacious and neatly maintained. The check out process was an ease

Helpful?
Thank Jeff A
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Greetings Jeff, Thank you for your feedback from your recent stay at The Four Points by Sheraton in Knoxville. It is a pleasure having such a dedicated staff and I am glad they took care of your needs while you were in town. Please come back and see us should you be coming through Knoxville again. Best, Jenny Gauntt General... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Location: United States > Tennessee > Knoxville
Price Range: $119 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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