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Extended Stay America - Knoxville - West Hills

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Traveler (10)
Room & Suite (13)
Dining (1)
Overview
Hotel website
1700 Winston Rd, Knoxville, TN 37919-5526 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Knoxville - West Hills
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (46)
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LanguageEnglish
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All reviewsfull kitchenroom was spotlessking suitefront desk clerkconsprossleep
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1 - 5 of 46 reviews
Reviewed 4 days ago via mobile

Had a nonsmoking room but hallway reeked of cigarette smoke. Towel rack fell apart under the weight of towels. Coffee pot was empty as desk clerk played games on the computer. Recliner wouldn’t unrecline. No place in bathroom to place toiletries.More

Thank Lynn L
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 4 days ago

Lynn, thank you for being our guest. We sincerely apologize for the difficulties you encountered during your stay. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with the concerned team to...More

Hotel's Favorite
Reviewed August 12, 2018

I like the new type of boarding house hotels that are becoming available. This was a very clean and luxurious feel. We only stayed one night but the halls were not carpeted, breakfast was a granola bar.

Thank Kathy S
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded August 13, 2018

Kathy, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant experience and loved our beautiful property. On behalf of everyone here, we invite you and your family to stay with us again. Sincerely, Hotel Management

Reviewed 3 weeks ago via mobile

This was one of the worst hotels I’ve stayed in. From the seedy neighborhood, with people loitering around in the parking lot at all hours, to the mold infested bathrooms- I wish I had known the deal I found was going to result in such...More

Thank nlnajman
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this...More

Reviewed July 15, 2018 via mobile

Roaches everyday, my clothes and things smell like cigarettes now, cleaning crew didn’t come clean every week like they’re supposed to, washing machine stained and ripped one of dress shirts and they only gave me a refund on the wash which was a whopping $2,...More

Thank Josh V
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded July 21, 2018

Josh, we sincerely apologize that you experienced so many difficulties during your stay with us. You deserved a clean, comfortable, and a stress-free stay, and we did not live up to your expectations. Your feedback will be used to help us better serve our guests....More

Reviewed June 17, 2018

We had recently sold our home and were waiting to close on the new one and need just a few nights before staying elsewhere with family. First we called the Extended stay at Cedar Bluff and made reservations but before we got there we received...More

Thank cindypowell03
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded June 18, 2018

Cindy, we apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with our appropriate individuals to enhance our service...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Business Center with Internet Access
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$70 - $135 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Knoxville
,
Extended Stay America Knoxville
,
Knoxville Extended Stay
Location
United States > Tennessee > Knoxville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$70 - $135 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Knoxville
,
Extended Stay America Knoxville
,
Knoxville Extended Stay
Location
United States > Tennessee > Knoxville
Photos
Traveler (10)
Room & Suite (13)
Dining (1)
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Questions & Answers
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Room Tips
"No elevator"
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"lots of people with barking dogs...good luck..bugs!!"
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"ask for first floor. NO elevator."
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