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Extended Stay America - Knoxville - West Hills

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Traveler (10)
Room & Suite (13)
Dining (1)
Overview
Hotel website
1700 Winston Rd, Knoxville, TN 37919-5526 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Knoxville - West Hills
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Rooms
Oct 28Oct 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (48)
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LanguageEnglish
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1 - 5 of 48 reviews
Reviewed 3 weeks ago

My husband booked this online. When we pulled up, I was a little concerned, because the entire lower level has "basement windows". As we waited in the extremely small lobby for our turn with the one clerk (Alex- who couldn't have been nicer), there was...More

Thank Jennifer901
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are...More

Hotel's Favorite
Reviewed August 12, 2018

I like the new type of boarding house hotels that are becoming available. This was a very clean and luxurious feel. We only stayed one night but the halls were not carpeted, breakfast was a granola bar.

Thank Kathy S
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded August 13, 2018

Kathy, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant experience and loved our beautiful property. On behalf of everyone here, we invite you and your family to stay with us again. Sincerely, Hotel Management

Reviewed 4 weeks ago via mobile

After a long drive from Florida we stoped to get some rest in Knoxville. It was a wonderful experience the desk clerk (Danielle) was super nice and very helpful! Thank you Danielle. Extended stay america way to go.More

Thank Abbey_marie2
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit....More

Reviewed 4 weeks ago via mobile

Had a nonsmoking room but hallway reeked of cigarette smoke. Towel rack fell apart under the weight of towels. Coffee pot was empty as desk clerk played games on the computer. Recliner wouldn’t unrecline. No place in bathroom to place toiletries.More

Thank Lynn L
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 4 weeks ago

Lynn, thank you for being our guest. We sincerely apologize for the difficulties you encountered during your stay. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with the concerned team to...More

Reviewed August 27, 2018 via mobile

This was one of the worst hotels I’ve stayed in. From the seedy neighborhood, with people loitering around in the parking lot at all hours, to the mold infested bathrooms- I wish I had known the deal I found was going to result in such...More

Thank nlnajman
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded August 27, 2018

Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Business Center with Internet Access
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$69 - $153 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Knoxville
,
Extended Stay America Knoxville
,
Knoxville Extended Stay
Location
United States > Tennessee > Knoxville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$69 - $153 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Knoxville
,
Extended Stay America Knoxville
,
Knoxville Extended Stay
Location
United States > Tennessee > Knoxville
Photos
Traveler (10)
Room & Suite (13)
Dining (1)
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Questions & Answers
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Room Tips
"No elevator"
KathyS699
Aug 12, 2018
Read review
"lots of people with barking dogs...good luck..bugs!!"
cindypowell03
Jun 17, 2018
Read review
"ask for first floor. NO elevator."
12ap
Jul 23, 2016
Read review
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