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Extended Stay America - Knoxville - West Hills

Traveler (10)
Room & Suite (13)
Dining (1)
Hotel website
1700 Winston Rd, Knoxville, TN 37919-5526 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Pets Allowed
2.5 Star accommodation
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Offers from Extended Stay America - Knoxville - West Hills
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Sep 30Oct 1
1 room, 2 adults, 0 children
Standard Room
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Reviews (47)
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All reviewsfull kitchenroom was spotlessking suitefront desk clerkconsprossleep
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1 - 5 of 47 reviews
Reviewed 2 days ago via mobile

After a long drive from Florida we stoped to get some rest in Knoxville. It was a wonderful experience the desk clerk (Danielle) was super nice and very helpful! Thank you Danielle. Extended stay america way to go.More

Thank Abbey_marie2
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded yesterday

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit....More

Hotel's Favorite
Reviewed August 12, 2018

I like the new type of boarding house hotels that are becoming available. This was a very clean and luxurious feel. We only stayed one night but the halls were not carpeted, breakfast was a granola bar.

Thank Kathy S
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded August 13, 2018

Kathy, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant experience and loved our beautiful property. On behalf of everyone here, we invite you and your family to stay with us again. Sincerely, Hotel Management

Reviewed 1 week ago via mobile

Had a nonsmoking room but hallway reeked of cigarette smoke. Towel rack fell apart under the weight of towels. Coffee pot was empty as desk clerk played games on the computer. Recliner wouldn’t unrecline. No place in bathroom to place toiletries.More

Thank Lynn L
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 1 week ago

Lynn, thank you for being our guest. We sincerely apologize for the difficulties you encountered during your stay. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with the concerned team to...More

Reviewed 3 weeks ago via mobile

This was one of the worst hotels I’ve stayed in. From the seedy neighborhood, with people loitering around in the parking lot at all hours, to the mold infested bathrooms- I wish I had known the deal I found was going to result in such...More

Thank nlnajman
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this...More

Reviewed July 15, 2018 via mobile

Roaches everyday, my clothes and things smell like cigarettes now, cleaning crew didn’t come clean every week like they’re supposed to, washing machine stained and ripped one of dress shirts and they only gave me a refund on the wash which was a whopping $2,...More

Thank Josh V
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded July 21, 2018

Josh, we sincerely apologize that you experienced so many difficulties during your stay with us. You deserved a clean, comfortable, and a stress-free stay, and we did not live up to your expectations. Your feedback will be used to help us better serve our guests....More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Business Center with Internet Access
Non-Smoking Hotel
Room amenities
Air Conditioning
Price range
$70 - $146 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Price range
$70 - $146 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Traveler (10)
Room & Suite (13)
Dining (1)
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Questions & Answers
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Room Tips
"No elevator"
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"lots of people with barking dogs...good luck..bugs!!"
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"ask for first floor. NO elevator."
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