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Hilton Garden Inn Knoxville/University

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Traveler (56)
Room & Suite (29)
Dining (3)
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Overview
  • Excellent66%
  • Very good19%
  • Average7%
  • Poor5%
  • Terrible3%
Travelers talk about
“valet parking”(64 reviews)
“great location”(86 reviews)
“valet staff”(23 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Knoxville/University
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Knoxville/University
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (837)
There are newer reviews for Hilton Garden Inn Knoxville/University
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529
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66
42
30
Show reviews that mention
All reviewsvalet parkinggreat locationvalet stafffront deskshuttle serviceroad constructionper daywithin walking distancethe hotel staffthe entire staffa great stayfire pitbusiness tripfootball gamevery nice hotelstaff was friendlymarket square
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61 - 65 of 833 reviews
Reviewed January 24, 2018

We chose this hotel due to its' location, as our weekend plans were all centered around the campus. The hotel was nice, easy to find, and valet parking was appreciated. I was disappointed to find out both treadmills in the gym were broken and could...More

Thank HolmesTribeTravels
Response from Chad B, Front Office Manager at Hilton Garden Inn Knoxville/UniversityResponded January 25, 2018

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations....More

Reviewed January 23, 2018 via mobile

Valet parking only $10 a little tough to navigate getting in and out of check-in process was fine the gym was great and the internet was fine the TV has a ton of options but when I walked in my room the floor is so...More

Thank Ron M
Response from Marcedes L, General Manager at Hilton Garden Inn Knoxville/UniversityResponded January 25, 2018

Hello Sir, We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We...More

Reviewed January 22, 2018

Chad B. and the staff at Hilton Garden Inn Knoxville are amazing! The rooms are clean and spacious. I highly recommend this hotel to anyone looking for a hotel in downtown Knoxville. Chad went above and beyond to fix a botched reservation by booking.comMore

Review collected in partnership with Hilton Garden Inn
Thank G9648OTjenniferb
Response from Chad B, Front Office Manager at Hilton Garden Inn Knoxville/UniversityResponded January 23, 2018

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you...More

Reviewed January 22, 2018

A Very nice hotel, but only slightly nicer than cheaper options. Very comfortable beds. Our room was close to the elevator on the 7th floor and it was quite noisy. Located in a crowded area. Bad view.More

Review collected in partnership with Hilton Garden Inn
Thank Jennifer R
Response from Chad B, Front Office Manager at Hilton Garden Inn Knoxville/UniversityResponded January 23, 2018

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you...More

Reviewed January 21, 2018 via mobile

My wife and I work a lot. We needed a close getaway for the night to celebrate our anniversary and have a night out on the town. My wife told them this and Chad setup our room with rose petals, chocolate and wine before we...More

Thank Alton V
Response from Chad B, Front Office Manager at Hilton Garden Inn Knoxville/UniversityResponded January 23, 2018

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Meeting Rooms
Business Center with Internet Access
Room Service
Dry Cleaning
Shuttle Bus Service
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
$120 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$120 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveler (56)
Room & Suite (29)
Dining (3)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
don g
October 12, 2017|
AnswerShow all 3 answers
Response from Chad B | Property representative |
The hotel is only service animal friendly
0
Votes
Terry A
December 24, 2016|
AnswerShow all 6 answers
Response from Eric H | Property representative |
Yes there are plenty of restaurants within walking distance from the hotel. We have a list of restaurants at the desk for your convenience.
0
Votes
Terry A
December 24, 2016|
AnswerShow all 2 answers
Response from Eric H | Property representative |
Unfortunately no. The shuttle only goes 3 miles radius of the hotel. There are taxi's and Uber available at the airport along with car rental desks.
0
Votes
Room Tips
"All rooms appear to be good"
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"We stayed on the 4th floor. It was quiet and comfortable."
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"Don't stay on the top floor due to the plumbing."
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"If you stay on a lower floor you have a better chance of having hot water for a shower"
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