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Hilton Garden Inn Knoxville/University

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Hilton Garden Inn Knoxville\/University
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498 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Johnson City, Tennessee
Reviewed yesterday NEW

friendly staff and convenient location. we especially enjoyed Dominique the valet. the front desk staff as well as the other valets also good. we had a cocktail at the bar and service was good and friendly

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ed H
Louisville, Kentucky
Reviewed 2 days ago NEW

Loved the hotel accommodations just felt that our booking was not handled correctly when we had to drop from 3 nights to two. Very discouraging. Our stay for three nights was going to be cheaper than our stay for two nights. We did not understand why when we dropped a night our entire rate changed drastically. The staff member who...

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Helpful?
Thank Lori F
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from Hilton Garden Inn and assure you that...

Miami Beach
Reviewed 4 days ago NEW

The location, the staff and the accommodations are all great! Although this is a smaller Garden Inn, it doesn't lack quality in any way. If you're visiting the University of Tennessee, you can't beat the location and when you add the friendly staff and the wonderful accommodations, it makes the stay that much better. Unless something drastically changes, this will...

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Helpful?
Thank 245michelee
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in...

Winder, Georgia
Reviewed 1 week ago via mobile

I have been a Hilton Diamond member for almost a decade and I have never met a less accommodating hotel manager than Eric. I will never stay at this hotel again. There are plenty of other options in the area.

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Helpful?
Thank kworld24
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our every review very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from Hilton Garden Inn and assure you that...

St. Petersburg, Florida
Reviewed 1 week ago

Always a pleasure staying here at this hotel. Close to University for us since our son attends. Service is great, rooms very comfortable. Enjoy the Valet parking ($10 charge) worth it. We like Hilton!

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank lindaf145
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in...

Louisville
Reviewed 1 week ago via mobile

The hotel is very nice and the location was terrific for our activities on the UT campus. The valet team was terrific, always smiling and ready to assist....Chris was terrific! They provided a shuttle service to/from the aquatic center and made the day's much easier on everyone! The front desk teams were, for the most part, also very good and...

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Helpful?
Thank raible01
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in...

Louisville, Kentucky
Reviewed 1 week ago via mobile

Thanks Kelvin for another year of making fantastic omelets for my family. Love being able to hang out in the bar after a long day of swim meets and receive a amazing service and quality food. Our room was ready right when we arrived. The staff was so kind to remember us from our previous stay. Shuttle service was efficient...

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Helpful?
1Thank aiyshab4
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know...

Belfast, Tennessee
Reviewed 1 week ago

Highly recommend using the shuttle service. Shawn Bowman was knowledgeable of the area. Very polite. Dropped us off and picked us up within 5 min of calling. Very nice service to have when in an area you don't know.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank 358ediths
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know...

Reviewed 1 week ago

The Hotel was very nice and clean. The staff from the front desk, cleaning, maintenance and valet service were top notch. Everyone was very friendly and helpful. Chris from the valet service was fantastic. He even went out of his way to retrieve items we forgot in the car.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Patty I
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in...

Reviewed 1 week ago

Nice, clean hotel ideally located near the University of Tennessee. The staff is exceptionally friendly and helpful. It was nice to be able to walk to restaurants and bookstores. The neighborhood is very cool. The check-in clerk even remembered speaking to me when I called to make my reservation.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Judith S
Eric H, Assistant General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Shuttle Bus Service
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 

Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Location: United States > Tennessee > Knoxville
Price Range: $110 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Kognitiv US Corp, Hilton Hotels Direct, Orbitz, Hotels.com, Priceline and Travelocity so you can book your Hilton Garden Inn Knoxville/University reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Knoxville/University staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn Knoxville/University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I'd stay on the 3rd Floor not the 4th”
 of 5 bubbles RandyN810, Dec 18, 2016 | Read review
“High floors have a good view of the strip . Great for game day people watching.”
 of 5 bubbles georgew388, Sep 14, 2016 | Read review
“Don't pick 606 if you want a good night's sleep. It's next to the elevator.”
 of 5 bubbles Scottygirl329, Aug 22, 2016 | Read review
“Go for the corner suites... especially in our case... King room too small”
 of 5 bubbles ChristyR139, Aug 3, 2016 | Read review
“Great location.”
 of 5 bubbles Kdehetre, Jun 16, 2016 | Read review
5 of 5
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