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Hilton Garden Inn Knoxville/University

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Traveler (63)
Room & Suite (19)
Dining (4)
Certificate of Excellence

About

#15 of 90 hotels in Knoxville
Location
Cleanliness
Service
Value
Certificate of Excellence
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!!
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Property amenities
Fitness Center with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
82Good for walkers
Grade: 82 out of 100
37Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
990Reviews
100Photos
4Q+A
79Room tips
Traveler rating
  • 636
  • 193
  • 80
  • 47
  • 35
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
The staff at this hotel is great. The best of which is Vincent at the valet. Always greets people with a smile and his friendly, helpful attitude will make this our new hotel for trips to U.T. Go Vols
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Review collected in partnership with Hilton Garden Inn
Response from MarcedesL1, General Manager at Hilton Garden Inn Knoxville/University
Responded yesterday
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future.
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Hotel's Favorite
Rooms were clean, every toiletry I'd need (to include makeup remover!) except Qtips were provided. I like that 2 free water bottles were supplied and replenished. I love the complimentary cookies, water and coffee in the lobby. I LOVE the Keureg in each hotel room! The food at
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Response from MarcedesL1, Manager at Hilton Garden Inn Knoxville/University
Responded 2 weeks ago
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future. Please contact me directly next time you are in the area, and I will personally take care of your every need to make sure we can improve your opinion of our hotel even more! We are HERE FOR YOU, and Have a Great Day!
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Thank you to Vickie and Caitlin for an amazing checkin and giving light up balls to my girls and to Vicki for quick and great delivery room service. Valet was quick and well worth the money. Thanks HGI university for a nice overnight stay. As a Diamond member my stay was better
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Response from MarcedesL1, General Manager at Hilton Garden Inn Knoxville/University
Responded yesterday
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future.
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Apparently, this hotel is being bought out by some premier boutique hotel chain, with the official changeover May 1. What this seems to mean right now is the mistreatment of guests until the change happens. My wife and I were unable to get hot water or even a decent flow
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Response from MarcedesL1, General Manager at Hilton Garden Inn Knoxville/University
Responded yesterday
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from Hilton Garden Inn and for the issues you encountered during your stay. Training our staff to provide excellent guest service and to maintain a very clean, safe, & maintained facility is always our highest priority. I will be speaking to the staff about this matter so this issue is addressed immediately, and not repeated. I ensure you, we work extremely hard to make sure our policies and procedures are consistent and reliable for our Guests. We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully!
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We had booked this room 2 weeks in advance and upon arriving called ahead to make sure the room was the way we wanted. We spoke with Ciara and she went above and beyond to ensure that our stay was perfect! This is a great place to stay if your visiting Knoxville and all the
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Response from MarcedesL1, General Manager at Hilton Garden Inn Knoxville/University
Responded 4 days ago
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future.
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Stained Carpet
Food & drink station.
Walking in.
Nice amenities.
Good water pressure.
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Is it pet friendly
The hotel is only service animal friendly
0 votes
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Are there restaurants within walking distance from your hotel
Yes there are plenty of restaurants within walking distance from the hotel. We have a list of restaurants at the desk for your convenience.
0 votes
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Unfortunately no. The shuttle only goes 3 miles radius of the hotel. There are taxi's and Uber available at the airport along with car rental desks.
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Hello! You won't be able to see the fireworks from our location very well. It is so much better to walk to the river area and experience the fireworks from there. Unfortunately, the City won't allow vehicles close to the festivities at all so therefore, we will be running our shuttle consistently from the hotel to the parking lot area of Church Street United Methodist Church on Henley Street. Our shuttle will run for limited hours for hotel guests only. Thanks for asking, we hope to see you soon.
1 vote
"X06 are beside the elevator. Even numbers view a parking lot, AC fans and a small view of the campus."
"Rooms on the back side, facing campus, might be a bit quieter than rooms facing Cumberland Ave."
"Eat downstairs and talk to Bar to find places to visit."
"Skip paying for the breakfast buffet—overpriced for what you get"
"Elevators were a little slow so lower floors are a plus, and you should be prepared to pay $10/day charge for valet parking"
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PRICE RANGE
$132 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
days inn campus hotel knoxvilledays inn knoxvilleknoxville days inn
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
112
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