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Quality Inn & Suites West Waterpark

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Quality Inn & Suites West Waterpark
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143 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Reviewed 1 week ago via mobile

Booked this hotel through Travelocity for a late check in while passing through. Front desk attendant was very helpful, but the state of the room was in dire need of attention. It was room 108 next to the pool. Incredibly humid and musty. Stains on bed covers. Stains on all 8 pillow cases (none on sheets). Fridge wasn't cleaned out....

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Helpful?
Thank Lydia W
New Bloomfield, Pennsylvania
Reviewed 2 weeks ago

Water park just perfect for all family, the suite was clean. Definitely our place of stopover when we travel and have to rest our itinerary, restaurants and shops nearby. The service was quite good and we were always greeted with friendly service, we enjoyed our stay in this place, my daughters had a lot of fun in the water park.

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Helpful?
Thank vladymyr2017
Mount Clemens, Michigan
Reviewed 2 weeks ago

The suite was large and roomy. The water park was perfect size for our 4 year old (like a toddler water park, not really for older kids). My challenges were that the suite was well used and fairly dirty (hand prints and marks on all the doors and furniture and the towel rack fell off when we went to hang...

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Thank JenGavin
Reviewed 2 weeks ago

First the bad - the room was very dated and the pull-out couch in the suite may as well not have had a mattress. If you're looking for peace and quiet request a room away from the water park. Would be a 2 out of 5 without the water park. With that said... The good - WATER PARK! Our kids...

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Thank Alfred L
Reviewed 2 weeks ago

I was optimistic arriving at the hotel, and the front desk and reception area seemed very nice. That's where it ended. Upon entering the building we were blasted with the overwhelming smell of chlorine. Even our room was filled with it. The covers were busted off the heating/cooling units in our rooms. The hide-a-bed was busted and only slept one....

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1Thank Timothy W
Tulsa, Oklahoma
Reviewed 3 weeks ago via mobile

Stayed at this property on a friday night during new years weekend I was placed upstairs near the pool splash pad. The hallway smelled of chlorine and was stuffy and loud. Extreme loud. The good thing is the pool and splash pad are really nice. If you want that type of hotel The pool area closes at 9pm. The room...

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Thank mclbar
Clarksville tn
Reviewed 4 weeks ago via mobile

Don't mind the other reviews, for the price this is a nice, clean hotel with a great splash pad, pool and hot tub. You are not paying for a stay at the wilderness in the smokies. For this price, you could stay at a motel without a pool at all, so you really can't complain. The staff was very nice...

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Helpful?
Thank Kristen P
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Julian McKelvey...

Melbourne, Florida
Reviewed December 10, 2016

We had a room a couple doors down near the waterpark. It was great to walk a few feet, go down the stairs, and be able to enjoy the hot jacuzzi, and the water slides. Even as a large grown woman i enjoyed acting like a little kid and having fun. The pool looked a little small. There was a...

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Helpful?
Thank Crystal M
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Julian McKelvey...

Memphis, Tennessee
Reviewed November 25, 2016 via mobile

Picture a 1960s motel/travel court, later enclosed for inside room access. Then fill up the interior with steaming hot water, so travelers can enjoy a sauna bedroom, including the clorinated, though musty, odor. Honestly we haven't slept in such a decrepit location since we were "too broke to rub two nickels together." "Needs updating" is an understatement: the bathroom door...

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1Thank catspause
Cincinnati, Ohio, United States
Reviewed November 20, 2016 via mobile

Our son participated in the Battle in Rocky Top football tournament the weekend before Thanksgiving. The hotel lobby was very clean and staff was friendly. We were surprised to find out that the complimentary breakfast included sausage, eggs, biscuits and gravy and Belgian waffles. It was all very good. We stayed on the 2nd floor adjacent to the pool/waterpark area....

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Helpful?
Thank Katie H
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites Waterpark hotel boasts an on-site water park, featuring a large indoor heated pool, an indoor hot tub and an activity area for kids with slides and spray guns. This Tennessee hotel is minutes from local attractions like the Knoxville Zoo, the Knoxville Convention Center and the Knoxville Museum of Art. A variety of entertainment options and family friendly venues can be found in the surrounding area. Nearby Zuma Fun Center offers miniature golf courses, go-karts, bumper boats, batting cages, an arcade and more. Several retailers can be found in the surrounding area and more than a dozen restaurants are within one mile of the hotel. ... more   less 

Additional Information about Quality Inn & Suites West Waterpark

Address: 317 N Cedar Bluff Rd, Knoxville, TN 37923-4507
Location: United States > Tennessee > Knoxville
Price Range: $72 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites West Waterpark 2.5*
Number of rooms: 84
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Questions & Answers

Here's what travelers have asked, with answers from Quality Inn & Suites West Waterpark staff and other travelers.
2 questions
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Murphy, North Carolina, United States
over a year ago
Atlanta, Georgia

See all questions (2)

Questions? Get answers from Quality Inn & Suites West Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid water park atrium unless that's the reason you're there.”
 of 5 bubbles alfredl633, 2 weeks ago | Read review
“Choose a room not immediately next to the waterpark”
 of 5 bubbles 283crystalm, Dec 10, 2016 | Read review
“Request a room not near the pool area, as it is noisy when the waterpark is open.”
 of 5 bubbles Rcdc4, Oct 30, 2016 | Read review
“If you don't want to hear noise from the waterpark, ask for a room not under the dome.”
 of 5 bubbles Chris9551, Jul 16, 2016 | Read review
“Room 140 was close the pool and to laundry room and close to an exit - make sure someone is there to hold the door as it is only an exit.”
 of 5 bubbles 2013Texassenior, Jun 27, 2016 | Read review
5 of 5
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