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Courtyard by Marriott Knoxville Downtown

Traveler (2)
Room & Suite (17)
Dining (3)

About

#52 of 92 hotels in Knoxville
Cleanliness
Service
Value
Discover comfort and convenience at Courtyard by Marriott Knoxville Downtown, a hotel in Knoxville, Tennessee situated in the heart of the city. We place guests near all of the top attraction and destinations in Knoxville, and we offer great amenities like on-site dining at The Bistro.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Dry Cleaning
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
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Special Offer:2K Every day at Courtyard
Hotel deals
19Reviews
0Q+A
1Room tip
Traveler rating
  • 11
  • 6
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  • 1
  • 1
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Popular mentions
The staff was very friendly the whole time, especially the blonde younger lady at the front desk that helped us find a back way out of the rain to make it to our conference across the street! (Sorry, I forgot your name!) Also, the bar staff was very nice and accommodating multiple times throughout our stay, namely Chris and Antonio who were willing to open back up after already closing down the bar to serve us another round after a night out! (Chris served of course, Antonio had friendly conversation with many of us in the group). Finally, another name I forget was the breakfast chef that was constantly out greeting customers and asking how their day was and how their food was. Our whole group appreciated the hospitality!
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I wanted to start off by saying I have 76 stays last year at Marriott Properties. This is one of the better one I have been to. I just finished up my 3rd stay there since it has been open and it has gotten better every time. The amenities are excellent for a Courtyard standard. The gym is large and has lots of equipment. They have a nice outdoor patio area where you can bring your own food and grill out. The location is great for Downtown. You are very close and walking distance to restaurants/bars/movie theater. The rooms are clean and well maintained...Large Smart TV that offers HBO GO and Netlix. The younger blonde lady at the Bistro was extremely helpful and took the time to come by and check on me while eating my meal. You don't get that a lot at Courtyards. I come here for business but it is great for everything. If you are doing a visit to UT or taking a kid to orientation....stay here. Are there Bigger and "Better" hotels....yes....but for the value you should stay here.
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Response from marcedesschindler, General Manager at Courtyard by Marriott Knoxville Downtown
Responded 6 days ago
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We work very hard to provide the best customer service and to make our property the best in the area. We hope you will be staying with us again soon, so we can meet and exceed you expectations with our amazing staff and our beautiful hotel even more! Thank you, and Have a Great Day!
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While the hotel is new and maintained well, their operation is not up to Marriott standards. For credibility purposes, I am Marriott's Ambassador level which means I stay 100+ nights per year - I see a lot of Marriott's!!! First, none of the rooms were ready when requested. Not one. Second, I had several rooms all of which had the individuals names assigned. I can even see the names when I log into my account. The desk agent couldn't figure out how to find the names on the room so we had to waste time doing this all over. Third, one of the 3 elevators was broken. We kept getting stuck. Instead of disabling the elevator, they left it running. Not wanting to get stuck again, we wound't get in it. So in order to use the elevator, you had to wait for multiple people to try and use the elevator so that it would leave and you could hit the button again. This went on for 12 hours. By the 5th time this happened, I asked to speak to the manger. I gave my name and waited. After 10 minutes I told the desk agent I was leaving. It was pretty clear I was angry. You would think I might have received a message. Nothing. When I returned, we had the same elevator issue again. I asked for the 6th time why they simply don't turn the elevator off. I got a bunch of blank stares and excuses. I will not being staying here again. Not only is their operations flawed, but clearly the manager doesn't care and the staff seems incapable of basic problem solving.
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Response from marcedesschindler, General Manager at Courtyard by Marriott Knoxville Downtown
Responded 6 days ago
Mr. K, We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from Courtyard by Marriott and assure you that we work very hard to make our hotel the best in the area. We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully! We really do care! Your continued satisfaction and trust in Courtyard by Marriott is very important to us. We appreciate the opportunity to serve you, and I would like to invite you to stay at our property again in the future. Please contact me directly next time you make your reservation with us, and I will personally take care of your every need to make sure we can improve your opinion of our staff and our property.
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The room was great - big flat screen tv. I really liked the linens. Lacey at the front desk was awesome-she really helped me out by arranging for me to check in early. I would definitely stay here again. Solid hotel.
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Response from marcedesschindler, General Manager at Courtyard by Marriott Knoxville Downtown
Responded 1 week ago
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Courtyard Downtown Knoxville standout from the rest. We need customers like you to make us successful! We are proud to be a Marriott property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Marriott is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future.
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Nice new Courtyard. It was still operating in new mode so some kinks but great potential once all of that resolved. Macy at front desk was really helpful to accommodate two families wanting to have close rooms. Rooms were nice and comfortable. Very easy convenient walk to downtown with good breakfast options very close.
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Response from marcedesschindler, General Manager at Courtyard by Marriott Knoxville Downtown
Responded 1 week ago
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Courtyard Downtown Knoxville standout from the rest. We need customers like you to make us successful! We are proud to be a Marriott property, and we know our staff and customer service is the best in the area. Your comments and scores are most appreciated! Your continued satisfaction and trust in Marriott is our top priority. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future.
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PRICE RANGE
$124 - $219 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
152
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