Really enjoyed our experience here. The hotel rooms are somewhat dated, but everything is generally clean and functional. I especially liked that the bathroom was large and had a closed off section for the toilet. The TV and remote come with Netflix, and the nightstands offer sufficient space for sundry items. Same point for the desk. Location is excellent - within walking distance of Old Town and Market Square. You can also walk to the University if desired (though a longer walk). Gym is clean and offers a variety of equipment. All in all, we would happily return.
A hotel that is centrally located and within walking distance to all the tourist spots in the area. My friends and I were very impressed at the cleanliness of the room and how upgraded even the very basic room. The staff were knowledgeable and helpful...and the pillows are so good that I even asked for the brand and learned it was a luxury one. Highly recommended hotel!
The hotel is perfecty situated between UT and Market Square. It is a luxury hotel and the rooms were very nice. The bathroom was very large and well-appointed. High end finishes throughout the room. Service was impeccable and friendly. We would definitely stay here again.
This hotel has all the makings for a premier city hotel: location, being adjacent to the convention center, as well as downtown restaurants and more; the appearance is very nice, from the lobby to the room itself; and the staff shows that approach to service one looks for when traveling. All of this and more, and it sounds like we are headed for a nice quality stay: But not so fast…. The Good: The lobby is simply beautiful, with clean modern lines, but still giving that welcoming feel. The front desk help was simply amazing: Abbi and Abbey were genuinely friendly, knowledgeable and prompt: Enjoyed my conversation with them, and the valuable information learned. And of course there’s Ed, an older “guest relations”type gentleman, who greets everyone with a complimentary glass of champagne; and somehow remembers the names of each and everyone he speaks too; remarkable. The rooms are modern and inviting; even the bathrooms have a nice upscale feel to them. So far, I’m overly impressed, especially in this price range…. But The Bad: Not a deal breaker, but when opting to pay more for a room with a view, we didn’t exactly get one from our 3rd floor room. A friend of ours booked a normal room, and ended up on the 5th floor with a view; and for much less money. Feels like paying for an upgrade is a waste of money. Also: Off n on during the night, emergency vehicles were blasting up n down Henley Street with the sirens blaring. I certainly understand being in the city, you’d expect this on a normal basis; but the walls of the hotel certainly showed their thinness. These sirens were very loud, and we weren’t even in a room facing Henley. This isn’t the fault of the hotel, but still worth noting. And then there’s the $28 fee for valet parking(no self parking). It just seems a bit much in my opinion. The valet guys do a nice job, so I’d rather tip them more, as to see the hotel charge this much. The Ugly: I hate to find anything that qualifies as a deal breaker, but… We returned from dinner, and couldn’t get the tv to tune in: I’m not sure why it said “no signal or connection”… No big deal, as we were worn out from all the youth basketball games we attended, but it would’ve been nice to at least watch a few mins of something. But the one major letdown I cannot overlook, was an A/C unit malfunction. We woke up to a pool of sweat, and called the front desk. The gentleman showed up, looked at it, and said he could have engineering look at it at 7am. Well, not sure what he thought we’d do for sleep, as it was simply too hot to just doze on off: And strangely and disappointingly, no one ever followed up the next day. Of course this type of hotel design doesn’t have windows that can be used for ventilation, so there was no relief period. I don’t think either of us rested much if any, so it pretty much ruined the entire stay. Things happen, but maybe an offer to move us to another room, which wasn’t an easy task in the middle of the night, would’ve been at least a kind gesture. In conclusion: This Hotel has a ton of potential, and I liked the day shift staff for sure. But I’d be lying if I didn’t mention that I’m really disappointed in the stay itself, especially after we tried to sleep. If booking here, just grab a basic room, and make sure everything works correctly right off the bat. And for all this, as a hotel I’d normally give a 4.5-5 star, especially at this price, I have to deduct 2 stars for their failure to handle a somewhat major issue…. Sorry…
We reserved a room at the Tennessean, for two evenings, to attend a Beatles Symphony event. Our first stay at the Tennessean. The service, rooms, and dining were far above five stars that was our highest selection. The Tennessean will be our go-to hotel on our future visits to Knoxville.
A beautiful hotel right next to the convention center. We fell in love with you restaurant, The Drawing Room. Amber, who works in the morning is exceptional. She provided outstanding service during our breakfast. She is the reason we came back for dinner and again for breakfast. Please recognize internally this exceptional team member. We will be back.
We have just returned from our first visit to Knoxville and the Tennessean and cannot wait to return. Upon arrival we were warmly greeted at the front door by the two valet attendant s who could not have been more charming. We experienced the same gracious hospitality at the reception desk at check in. Two hours after check in we were back downstairs in the lobby and were spoken to by name. Very impressive. Our fifth floor room was immaculate and quiet. The location is perfect for walking to shops, theaters and dining. Our experience was five star.
I was with a small group for a 3-day event - and we all agree the hotel MORE than lived up to our expectations. It is maintained immaculately and the staff provides exceptionally responsive service. Though it has only one small restaurant/bar, it is lovely with good food and again, great service. The hotel’s location is terrific - right across from the convention center and the University.
I had high expectations based on the branding and outward appearance of this hotel online. Totally feel taken advantage of. Paid additional fees to get an upgrade "Premier Cityview King Guestroom". What we got was a view of blackout shades hiding frosted glass of an ugly rooftop. The 2nd floor is the same room as the meeting rooms, restaurant and fitness center - so it smells and is loud all day long. Upon check in I let the attendant know we wanted a quiet room and were celebrating an anniversary - he couldn't care less. There is also (after hours of being awake because of the noise) a loud banging noise that rhythmically happens every 15-20 min and sounds like a jackhammer...day and night. I complained about this as well and apparently the noise must be in my head. No mention of a construction site on the hotel's website - and it's considerable. No self park option, only overpriced valet. The restaurant is average food and clearly run by staff that's all new...with an 18% tip already applied to your bill. I rarely write reviews and signed up for Tripadvisor just to warn others. 2 nights for over $1K - your out of your mind.…
Very impressed. One of the cleanest hotels I’ve been to. Would recommend to anyone coming to Knoxville. It is across the street from the convention center. A lot of amenities to include a shuttle within a 3 mile radius. The one thing that I was disappointed was that parking was $27 a day.