THE TENNESSEAN - Updated 2022 Prices & Hotel Reviews (Knoxville, TN)

Really enjoyed our experience here. The hotel rooms are somewhat dated, but everything is generally clean and functional. I especially liked that the bathroom was large and had a closed off section for the toilet. The TV and remote come with Netflix, and the nightstands offer sufficient space for sundry items. Same point for the desk. Location is excellent - within walking distance of Old Town and Market Square. You can also walk to the University if desired (though a longer walk). Gym is clean and offers a variety of equipment. All in all, we would happily return.

Date of stay: April 2022Trip type: Traveled

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Response from A K, General Manager at The Tennessean

Responded 2 weeks ago

It was a pleasure hosting you! We strive to offer top-notch service and comfort for all of our guests here at The Tennessean, so it makes us happy that you had such a pleasant experience with us. It's great to know you loved your comfortable accommodations and our prime location, and that you had a memorable stay at our property. When you're back in town, come see us again!

PartTimer50 wrote a review Apr 2022

Miami, Florida1 contribution

The Pillows

A hotel that is centrally located and within walking distance to all the tourist spots in the area. My friends and I were very impressed at the cleanliness of the room and how upgraded even the very basic room. The staff were knowledgeable and helpful...and the pillows are so good that I even asked for the brand and learned it was a luxury one. Highly recommended hotel!

Date of stay: April 2022

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Response from A K, General Manager at The Tennessean

Responded 2 weeks ago

Thanks for the wonderful review! We're thrilled you had such a fantastic stay at The Tennessean! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

calstars wrote a review Apr 2022

San Francisco, California53 contributions66 helpful votes

Excellent hotel option near UT

The hotel is perfecty situated between UT and Market Square. It is a luxury hotel and the rooms were very nice. The bathroom was very large and well-appointed. High end finishes throughout the room. Service was impeccable and friendly. We would definitely stay here again.

Date of stay: April 2022Trip type: Traveled

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Response from A K, General Manager at The Tennessean

Responded 3 weeks ago

Thank you for the fantastic review! We're delighted your time at The Tennessean was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Please come see us again soon!

Summit Seeker wrote a review Mar 2022

Gatlinburg, Tennessee1651 contributions975 helpful votes

+1

“One Major Flaw…..”

This hotel has all the makings for a premier city hotel: location, being adjacent to the convention center, as well as downtown restaurants and more; the appearance is very nice, from the lobby to the room itself; and the staff shows that approach to service one looks for when traveling. All of this and more, and it sounds like we are headed for a nice quality stay: But not so fast…. The Good: The lobby is simply beautiful, with clean modern lines, but still giving that welcoming feel. The front desk help was simply amazing: Abbi and Abbey were genuinely friendly, knowledgeable and prompt: Enjoyed my conversation with them, and the valuable information learned. And of course there’s Ed, an older “guest relations”type gentleman, who greets everyone with a complimentary glass of champagne; and somehow remembers the names of each and everyone he speaks too; remarkable. The rooms are modern and inviting; even the bathrooms have a nice upscale feel to them. So far, I’m overly impressed, especially in this price range…. But The Bad: Not a deal breaker, but when opting to pay more for a room with a view, we didn’t exactly get one from our 3rd floor room. A friend of ours booked a normal room, and ended up on the 5th floor with a view; and for much less money. Feels like paying for an upgrade is a waste of money. Also: Off n on during the night, emergency vehicles were blasting up n down Henley Street with the sirens blaring. I certainly understand being in the city, you’d expect this on a normal basis; but the walls of the hotel certainly showed their thinness. These sirens were very loud, and we weren’t even in a room facing Henley. This isn’t the fault of the hotel, but still worth noting. And then there’s the $28 fee for valet parking(no self parking). It just seems a bit much in my opinion. The valet guys do a nice job, so I’d rather tip them more, as to see the hotel charge this much. The Ugly: I hate to find anything that qualifies as a deal breaker, but… We returned from dinner, and couldn’t get the tv to tune in: I’m not sure why it said “no signal or connection”… No big deal, as we were worn out from all the youth basketball games we attended, but it would’ve been nice to at least watch a few mins of something. But the one major letdown I cannot overlook, was an A/C unit malfunction. We woke up to a pool of sweat, and called the front desk. The gentleman showed up, looked at it, and said he could have engineering look at it at 7am. Well, not sure what he thought we’d do for sleep, as it was simply too hot to just doze on off: And strangely and disappointingly, no one ever followed up the next day. Of course this type of hotel design doesn’t have windows that can be used for ventilation, so there was no relief period. I don’t think either of us rested much if any, so it pretty much ruined the entire stay. Things happen, but maybe an offer to move us to another room, which wasn’t an easy task in the middle of the night, would’ve been at least a kind gesture. In conclusion: This Hotel has a ton of potential, and I liked the day shift staff for sure. But I’d be lying if I didn’t mention that I’m really disappointed in the stay itself, especially after we tried to sleep. If booking here, just grab a basic room, and make sure everything works correctly right off the bat. And for all this, as a hotel I’d normally give a 4.5-5 star, especially at this price, I have to deduct 2 stars for their failure to handle a somewhat major issue…. Sorry…

Date of stay: March 2022Trip type: Traveled

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Response from A K, General Manager at The Tennessean

Responded Mar 21, 2022

We appreciate the feedback, PrimeSteak86. While we're happy you appreciated our lobby, friendly staff, and rooms, it's unfortunate our property's value, TV, room temperatures, and service didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

Frank n Louise Canning wrote a review Mar 2022

Livingston, Tennessee53 contributions54 helpful votes

The Tennessean, premier hotel in Knoxville.

We reserved a room at the Tennessean, for two evenings, to attend a Beatles Symphony event. Our first stay at the Tennessean. The service, rooms, and dining were far above five stars that was our highest selection. The Tennessean will be our go-to hotel on our future visits to Knoxville.

Date of stay: March 2022Trip type: Traveled

Room Tip: No issues, we chose the valet parking for convenience and security.

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Response from A K, General Manager at The Tennessean

Responded Mar 14, 2022

Thank you for the great rating, Frank! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Tennessean! We hope you plan on staying with us again soon! We're looking forward to your next visit!

GosiaJerrol wrote a review Feb 2022

Huntsville, Alabama38 contributions51 helpful votes

Excellent service

A beautiful hotel right next to the convention center. We fell in love with you restaurant, The Drawing Room. Amber, who works in the morning is exceptional. She provided outstanding service during our breakfast. She is the reason we came back for dinner and again for breakfast. Please recognize internally this exceptional team member. We will be back.

Date of stay: January 2022

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Response from A K, General Manager at The Tennessean

Responded Feb 14, 2022

Thanks for the wonderful review! It's excellent you had such a fantastic experience at The Tennessean! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Amber is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see! We look forward to sharing another splendid experience with you soon!

nfrobinson wrote a review Feb 2022

Annandale, Virginia56 contributions13 helpful votes

What a treat!

We have just returned from our first visit to Knoxville and the Tennessean and cannot wait to return. Upon arrival we were warmly greeted at the front door by the two valet attendant s who could not have been more charming. We experienced the same gracious hospitality at the reception desk at check in. Two hours after check in we were back downstairs in the lobby and were spoken to by name. Very impressive. Our fifth floor room was immaculate and quiet. The location is perfect for walking to shops, theaters and dining. Our experience was five star.

Date of stay: February 2022Trip type: Traveled

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Response from A K, General Manager at The Tennessean

Responded Feb 10, 2022

Thank you for the outstanding review, Neil! We're delighted your experience at The Tennessean was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!

Elena G wrote a review Jan 2022

Naples, Florida175 contributions77 helpful votes

Small but mighty!

I was with a small group for a 3-day event - and we all agree the hotel MORE than lived up to our expectations. It is maintained immaculately and the staff provides exceptionally responsive service. Though it has only one small restaurant/bar, it is lovely with good food and again, great service. The hotel’s location is terrific - right across from the convention center and the University.

Date of stay: January 2022Trip type: Traveled

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Response from Emily Progin, Guest Services / Front Office at The Tennessean

Responded Jan 20, 2022

Dear Elena G, Thank you for taking the time to share this wonderful review with us! We are delighted to hear about your stay with us and about the excellent customer service you received from our team. We truly cannot wait for another opportunity to welcome you back again very soon!

Chad V wrote a review Jan 2022

1 contribution4 helpful votes

I wouldn't go back - Just an expensive place to rest your head

I had high expectations based on the branding and outward appearance of this hotel online. Totally feel taken advantage of. Paid additional fees to get an upgrade "Premier Cityview King Guestroom". What we got was a view of blackout shades hiding frosted glass of an ugly rooftop. The 2nd floor is the same room as the meeting rooms, restaurant and fitness center - so it smells and is loud all day long. Upon check in I let the attendant know we wanted a quiet room and were celebrating an anniversary - he couldn't care less. There is also (after hours of being awake because of the noise) a loud banging noise that rhythmically happens every 15-20 min and sounds like a jackhammer...day and night. I complained about this as well and apparently the noise must be in my head. No mention of a construction site on the hotel's website - and it's considerable. No self park option, only overpriced valet. The restaurant is average food and clearly run by staff that's all new...with an 18% tip already applied to your bill. I rarely write reviews and signed up for Tripadvisor just to warn others. 2 nights for over $1K - your out of your mind.…

Date of stay: January 2022

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Room Tip: Avoid the 2nd floor

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Response from Emily Progin, Guest Services / Front Office at The Tennessean

Responded Jan 21, 2022

Dear Chadv966, I am sorry to hear that your expectations were not met here at the Tennessean Hotel. Please know we have communicated this review with our entire team. I did not see any additional upgrade fees on your reservation, but I do apologize about your view. All city view rooms are located on each floor of our hotel. We do always try our best to work diligently to fulfill each guests request, but we were operating at 100% occupancy during your stay, so sometimes these requests cannot always be fulfilled. The hotel next door is being renovated and do not have exact hours of operation. Unfortunately, it can be extremely loud, so I would like to sincerely apologize for any inconveniences caused by the construction noise during your stay. We would be truly honored if you would give us another opportunity to show you the true Tennessean way. Until then, should you wish to address this further, please do not hesitate in contacting me directly at (865)232-1800. Again, thank you for your feedback, and I look forward to the opportunity to speak with you.

Dominator wrote a review Jan 2022

17 contributions13 helpful votes

Super clean

Very impressed. One of the cleanest hotels I’ve been to. Would recommend to anyone coming to Knoxville. It is across the street from the convention center. A lot of amenities to include a shuttle within a 3 mile radius. The one thing that I was disappointed was that parking was $27 a day.

Date of stay: January 2022Trip type: Traveled

1 Helpful vote

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Response from Emily Progin, Guest Services / Front Office at The Tennessean

Responded Jan 20, 2022

Dear Dominator, Thank you for your review! We are truly delighted hearing about your experience with us at the Tennessean Hotel. I am sorry to hear about your disappointment with our parking prices, but great news, we may have another self-parking option available in the near future! Thank you again for your feedback and we look forward to the opportunity to welcome you back again very soon!

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