The Tennessean
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About
#6 of 100 hotels in Knoxville
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.6
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located
Languages Spoken
English
Location
84Good for walkers
Grade: 84 out of 100
40Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
531 Henley St., Knoxville, TN 37902
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See what other travelers are saying
- KarenH-STLSaint Louis, Missouri19 contributionsWell worth the extra costWe had to travel to Knoxville at the last minute for a funeral and booked The Tennessean based on the location and reviews. It did NOT disappoint! The room and bathroom were spacious with a huge shower and separate toilet room...the room was quiet (no HVAC turning on and off during the night)...and the hotel staff was attentive without being annoying. I had the best night sleep I've had in a hotel in a long time. I'd definitely recommend The Tennessean for a quick trip or a longer stay.Date of stay: January 2020Written February 1, 2020
- Jessa CCharleston, South Carolina1 contributionWhat a pleasure!Y’all. You gotta stay at The Tennessean if you find yourself in Knoxville! We booked a one night stay on the way from Charleston, SC to Ann Arbor, MI. Tired from packing for two days and moving our entire lives into Uhaul boxes, we were delighted to pull up to prompt, gracious valet service and a seamless, less than 30 second check-in. Every staff member was wearing a face mask and gloves, and it was obvious how much care had been taken to male hospitality safe in the time of coronavirus. The room was very clean, classy and well-appointed. I told the concierge it was my husband’s birthday and they sent a delish piece of cheesecake to the room about half an hour later. Later, someone from the front desk retrieved our tennis shoes from the trunk of our car since I had forgotten them. We were blown away by how friendly the staff was, down to the housekeeper whom we chatted with while we waited for the elevator. It was such a treat, wish we could have stayed the rest of quarantine at The Tennessean. Exquisite Southern hospitality at its absolute peak, bravo!Date of stay: August 2020Traveled as a coupleWritten August 12, 2020
- MarcStlSaint Louis, Missouri53 contributionsSmart decisionsWhen rating a hotel I look for a couple key points - comfortable bed, good shower, quiet. This hotel was well designed with a large shower with good pressure and a place to hang towels. The bathroom counter was oversized and the toilet had a separate room. The bed was comfortable with great sheets and pillows. The only odd decision for a newer hotel is that they only had plug for phone charging on one side of the bed. The other bonus feature which sold us is the availability to charge your electric car in their garage. The valet took the car and took care of charging it without any questions.Date of stay: February 2020Traveled as a coupleWritten February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The only reason that I gave four stars was because of the staff. They were always there to open the door, say good morning, etc. The rooms are definitely not "luxurious". The furniture needs to be replaced. If there are scratches on the furniture, I don't see how you can call yourself a luxury hotel. I thought the dog fee of $100 for one night was too high. Most places charge $75 for up to 4 nights. We ended up paying $469 for one night which included the parking charge of $30 and the dog fee. Seems very high to me for what we got. Anyway, Knoxville was nice to see one time but we wouldn't go back.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheTennesseanGM, General Manager at The Tennessean
Responded 4 weeks ago
Rudy, we appreciate your comments regarding our team members and your overall sentiment. We regret to hear that certain aspects of your stay did not meet our typically high standards, specifically regarding the conditions of the furniture and some fee structures. It's important to us that we offer value that matches the overall pricing. Your perspective is certainly insightful and we intend to take it into review. We're glad that you were able to appreciate Knoxville as part of your experience. Thank you again for taking the time to provide feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looking forward to staying here, but was very disappointed. Front desk staff was amazing! The rooms were very bland, not throughly clean after have a pet staying in the room before our arrival, and the room smelled like a wet dog. Compare to big cities upscale hotel this is not in the running. Pigeon Forge have better upscale hotels than this. Amenities are so so. My advice to the Tennessean do BETTER! Especially for the prices you charge. Someone on the planning committee need to take several trips to upscale hotels before classifying yours as one. This hotel is not better than your standard hotel, just have the upscale prices.
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheTennesseanGM, General Manager at The Tennessean
Responded 4 weeks ago
It's concerning to hear your recent stay didn't meet your expectations. Our team members at the front desk strive to ensure every guest's satisfaction and it appears that we didn't accomplish this in some areas. We acknowledge your feedback regarding the room condition and odor, as well as your viewpoint about the comparison to other establishments. We'll use your input to improve and hope for an opportunity to showcase these enhancements should you decide to return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Knoxville is kind of boring. There isn’t a lot to see or do. It’s relaxing though. This hotel is great considering your options. They are definitely ranked 5 stars in comparison to other hotels in the vicinity. If you haven’t been to Knoxville and are expecting luxury like you would see in a big city, you’re not going to find it here. It’s just so-so. It kind of reminds me of a Fairfield Inn with a great restaurant, valet, and impeccable staff. The staff make this hotel. They went out of their way for me and met all of my requests in a timely fashion. They always immediately came to me to see if I needed anything when I was in the lobby. They were fast and efficient. It would have been nice to have the luxury hotel experience though. The food in the the dining room is awesome, but they need more selections and need to update the menu on the website because it is not accurate. Being able to order room service from the room on the tv would be a huge plus. The rooms are nice but they could be cleaner and some updates wouldn’t hurt. Again, if this wasn’t a ‘luxury’ hotel then I wouldn’t say they needed to do anything. I don’t think luxury is the appropriate word for this hotel, but it definitely isn’t dirty or old either. It’s nice. The only thing making it ‘luxury’ would be how the staff treat you. I would stay here again just because of the staff! The air freshener in the halls and lobby is horrible. It’s in downtown so you will hear some noise at night like sirens and trains, but not a ton so that it keeps you up. . If there was a demand for luxury, I think they would do some updating and add some services but the demand just isn’t there. They can’t help it and putting in anymore money to make it a luxury experience would lose them money. It is one of the best if not the best hotel in Knoxville but if you’re expecting high end, you’re going to be let down. If you don’t usually stay in luxury hotels then you’ll love it. It was an enjoyable experience overall.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheTennesseanGM, General Manager at The Tennessean
Responded Jul 20, 2023
IndyMatt00, your comprehensive review of your stay at The Tennessean provides great insight for us and potential guests. We deeply value all feedback as it enables us to enhance our services and the experiences we offer our guests. Your comments regarding Knoxville and its serene, laid-back vibe are duly noted. We understand that the city's charm might not resonate with everyone, and that's perfectly okay. Cities, like art, evoke varying sentiments in different individuals. You have commended our hotel, noting that it stands out when compared with the other hotels locally. This feedback is encouraging and prompts us to maintain a high standard. Your analogy that the hotel 'kind of reminds you of a Fairfield Inn with a great restaurant, valet, and impeccable staff' is an intriguing viewpoint. It brings pleasure to know that our staff made a profound impact on your experience. Their efficiency, attentiveness, and commitment to providing exemplary customer service is one of our greatest strengths. We firmly believe that a hotel goes beyond its physical structure and into the hearts of those who breathe life into it every day. The note on the ambiance of the hotel is appreciated, and we understand that the term 'luxury' resonates differently with each guest. It is our sincerest endeavor to ensure that we provide an experience to match most perceptions of 'luxury'. However, we recognize that we may not always meet every guest's expectations on this front. Your feedback regarding the menu in the dining area - the need for more variety and accuracy on the website - has been noted. We strive to offer an extensive selection of meals and maintaining accuracy is of utmost importance to us. We will also consider exploring the possibility of allowing room service orders to be placed via the TV, which could undoubtedly enhance the convenience of our guests. As for the critique about the cleanliness of the rooms and the suggestion of possible updates, we acknowledge the importance of these aspects and will look into them promptly. Your observation with respect to the hallway and lobby's air freshener is appreciated. Creating a soothing ambiance extends beyond the visual aesthetic - it encompasses all five senses including scent. The possible disturbance from outside noise is also heard, and we'll look into possible soundproofing methods to minimize this. We understand your sentiment about the label of 'luxury' and appreciate that you found The Tennessean to be one of the best, if not the best, hotels in Knoxville. This acknowledgment reinforces our commitment to providing top-tier service. We're touched that, despite some sections that did not meet your expectations, your overall experience was enjoyable and you would consider staying with us again. Thank you once more, IndyMatt00, for taking the time to share your detailed and thoughtful review of your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed here for a quick trip so that my daughter could tour University of Tennessee. This hotel was wonderful starting with the front desk staff. They were pleasant and checked us in quickly with no problems. The valet service was quick and easy and very friendly. The hotel itself was beautiful, clean, charming, and great location to the University and downtown. Our room was clean, spacious, and full of nice amenities like a coffee maker,refrigerator, nice soaps & lotions, makeup mirror etc. I definitely recommend a stay here my family and I will be back for another stay in the spring and we will stay here its worth the money.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Parking is valet and the driveway for hotel can be tricky during rush hour traffic if you are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded Jul 12, 2023
Hello Nee, It's simply delightful to learn about the wonderful time you and your family had during your quick trip at The Tennessean. It certainly seems you had an incredible experience and we can't thank you enough for sharing it. We are thrilled to hear that our front desk staff started your stay on the right foot. Our team constantly strives to provide swift and efficient service, and it sounds like they hit the mark during your visit. Their pleasant demeanor is something we deeply pride ourselves on, so it's heartening to learn that this positive attitude added to your overall hotel experience. Acknowledging your remarks about the valet service, we are glad to hear how our speedy and uncomplicated service impressed you. We believe in making every interaction stress-free for our guests and your words confirm our efforts to do so. Friendly service is an integral part of our philosophy, thus, it is really exciting to hear that you appreciated it. Your generous compliments about the hotel architecture and cleanliness are, indeed, very encouraging. We go to great lengths to maintain our facilities and to provide a welcoming atmosphere. Furthermore, its strategic location near the University and downtown only elevates the overall guest experience, and we're glad that you found this positioning valuable. Delving into the specifics about your room accommodation, we're particularly excited to know that the space and cleanliness met your expectations. We strive to provide serene, comfortable quarters with an array of conveniences, and it's clear that the room amenities added to your enjoyment during your stay. Lastly, your strong recommendation and your promise to revisit The Tennessean in spring are the highest compliments we could wish for. It's absolutely wonderful that you deem the experience worth the investment, and we truly look forward to welcoming you and your family back for an equally delightful visit in the future. Thank you for sharing your wonderful experience and see you in spring.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was absolutely amazing! My problem was the bed. It was so uncomfortable that my husband and I were up all night. We had surgery scheduled for UT the next morning for my husband's cancer. We had two beds in the room, my sister was in the other bed and she said it was fine. I certainly didn't expect this when I paid $255.00 for the night. I will never go back to this hotel.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded Jun 28, 2023
Thank you for taking the time to submit this feedback, debbierA2063OC. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a disappointment. The staff was welcoming and the ratings were promising. But no way this is a 4-star hotel. The room was so musty that we had to call for help. They tried, but nothing would "fix" the smell. The bed was really comfy and the staff was very welcoming and helpful. We paid an extra $100/night for our dog, but there was nowhere near the hotel for her to "relieve" herself. The hotel just needs to be refreshed.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded Jun 26, 2023
Thank you for taking the time to share your feedback. Firstly, it's great to hear that you found the staff to be welcoming and helpful. Our team strives to provide outstanding service to all our guests, and it means a lot to us when their efforts are appreciated. We apologize for the issues you experienced during your stay with us, particularly the musty odor in your room. We understand how important it is for our guests to feel comfortable in their accommodations, and we regret that we were unable to resolve the issue to your satisfaction. Be assured that we are working diligently to address this matter and ensure future guests do not encounter the same problem. It's good to know that you found the bed comfortable, as we want all our guests to be able to get a good night's sleep. However, we are sorry to hear that you faced challenges finding a suitable area for your dog to relieve herself. Our hotel aims to be pet-friendly, and we are working on improving the convenience for pet owners and their furry friends. Your suggestion for hotel updates has been noted, and rest assured that your concerns will be shared with our management team for appropriate action. We take all feedback seriously and are committed to making the necessary improvements to provide a better experience for our guests. Once again, we apologize for any inconvenience you may have experienced during your stay. We hope that despite the setbacks, you will consider giving us another opportunity to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 3 nights, the first night we had an executive double king room for my husband, myself and my daughter. It had a beautiful view. The staff there is very good, super friendly and helpful. They seem to enjoy their jobs! Abby and the other grey haired gentleman at the front desk (can’t remember his name) were welcoming and helpful. Our double king had an adjoining room with other people in it, and it was quite loud when the adjoining room was occupied, so we moved to two separate rooms, and Abby was really accommodating with that. Loved the shuttle service to downtown, they have an suv and a golf cart-type vehicle that they will take you around in for free and pick you up when you call. Really a nice benefit. Eric and the valet staff are helpful and friendly. Loved the location, but on friday and saturday night loud cars race by, so it’s a bit loud on the front side of the building. If you want quiet, get a room on the back side. Room Cleanliness was ok, although a more thorough vacuuming job could have been done in the rooms. Overall a pleasant stay, and within walking distance of downtown restaurants. Don’t miss the farmers market on Saturday!…
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded Jun 23, 2023
Voyager43611, Thank you for taking the time to share your experience at The Tennessean. We're delighted to hear that your overall stay was enjoyable, and that our team members were able to make a positive impression during your visit. We appreciate your compliments regarding Abby, Eric, and the valet staff. All of our team members strive to provide exemplary service to our guests, and your feedback will certainly be passed along to acknowledge their commitment to creating a welcoming environment. It’s great to hear that you found our complimentary shuttle service to be a convenient and useful amenity during your stay. Our goal is to help guests effortlessly explore the wonderful downtown area while enjoying the comfort and luxury of our hotel. We apologize for any inconvenience caused by noise related to the adjoining room and external surroundings. We're glad that Abby was able to accommodate your request to move to separate rooms, and we hope this contributed to a more comfortable stay for your family. Thank you also for providing your valuable feedback on room cleanliness. We take guest suggestions seriously and will take steps to ensure a more thorough vacuuming process is implemented by our housekeeping team. We’re thrilled that you appreciated The Tennessean's prime location and enjoyed the farmers market during your visit! We hope to have the opportunity to welcome you and your family back for another memorable stay with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service at this hotel is impeccable!! They arranged anything we needed, including their internal transportation and transportation to the airport. Our room was very clean and well appointed. Exciting to have service that even surpasses Ritz Carlton's I have stayed in!!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded Jun 4, 2023
Thank you for the glowing review! Were delighted to hear that you had a wonderful stay at The Tennessean. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! Wed love to host you again in the future so we can share another excellent experience with you. We appreciate you for taking the time to leave your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent 4 very pleasant nights at The Tennessean last week while in Knoxville for our son's wedding. The hotel is relatively new and conveniently located downtown near the Convention Center and Sunsphere. The room was quiet and the beds comfortable. The hotel is nicely decorated with art work that has to do with the Tennessee River. The best thing about this hotel was the staff. We were impressed with their friendliness from the moment we arrived. The guys at the Valet stand were helpful with unloading and loading the car. We never had to wait more than 5 minutes for them to retrieve it when we needed it. They also offer a black car shuttle to the downtown area which was handy. Hannah in Reception checked us in smoothly and gave us all the information we needed about the hotel and the room. Whenever we departed or returned from an outing, Ed was there to greet us with special treats. We ate breakfast each morning in The Drawing Room where Rencey and Josh took good care of us. We highly recommend this hotel for your next visit to Knoxville.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded May 11, 2023
Thanks for sharing this lovely review, rhbushmd! Were thrilled to hear you enjoyed your stay at The Tennessean. Its our pleasure to accommodate you and we appreciate your praise. Hannah, Ed, Rencey and Josh are excellent members of our team. They always goes above and beyond for our guests. You can see why we love having them here so much! Were looking forward to sharing another amazing experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel. Great location as it was close to University of Tennessee and to Market Square. The only problem was the room housekeeping wasn’t up to par. We had hairs in our shower and the vacuum seemed to some spots. We only had 1 water glass, 1 coffee cup, and there was water in the Keurig when I went to make coffee. Ugh. We skipped making coffee and went downstairs to order coffee from the coffee shop. Not up to expectations given the price.
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from reviews+tennesseanhotel@thesocialstation.com, General Manager at The Tennessean
Responded May 2, 2023
Thank you for sharing your feedback regarding your recent stay. Its great to hear that you appreciated our beautiful hotel and enjoyed our prime location being close to the University of Tennessee and Market Square. However, we are disheartened to learn that the housekeeping in your room was not up to the standard we strive for. We deeply apologize for the inconvenience you faced due to issues with cleanliness. Additionally, we understand that the shortfall in the number of water glasses and coffee cups added to your dissatisfaction. Rest assured, we take this feedback seriously and will address these matters with our housekeeping team to ensure such instances are not repeated. We are pleased that you were able to visit our coffee shop downstairs, and we hope that you enjoyed the coffee and service there. Our goal is to provide an exceptional experience for our guests, even when challenges arise. We understand that the issues you encountered during your stay impacted your overall satisfaction, especially given the price of our accommodations. Once again, we apologize for the inconveniences you experienced and hope that you will give us another chance to demonstrate our commitment to excellent service and hospitality on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$221 - $318 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
82
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Frequently Asked Questions about The Tennessean
Which popular attractions are close to The Tennessean?
Nearby attractions include East Tennesse Historical Society (0.3 miles), Knoxville Museum of Art (0.1 miles), and Market Square (0.3 miles).
What are some of the property amenities at The Tennessean?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Tennessean?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Tennessean?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Tennessean?
Conveniently located restaurants include Chesapeake's Downtown, Yassin's Falafel House, and The French Market Creperie.
Are there opportunities to exercise at The Tennessean?
Yes, guests have access to a fitness center during their stay.
Is The Tennessean located near the city center?
Yes, it is 0.05 miles away from the center of Knoxville.
Are any cleaning services offered at The Tennessean?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Tennessean?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Tennessean offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.