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MainStay Suites Knoxville

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MainStay Suites Knoxville
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326 Reviews from our TripAdvisor Community

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Showing 324: English reviews
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Anderson, South Carolina
Reviewed 3 days ago NEWvia mobile

Overnight stay for baseball game. Room was fine. It was clean which is always my priority. We did not try the breakfast but it looked like the typical waffles and pastries, cereal. Close to restaurants and about a 10 minute drive to the stadium at UT.

Thank sharon h
Jupiter, Florida
Reviewed February 7, 2017

This hotel was chosen to meet quite a few of our needs and it didn't disapppoint. First of all, we wanted to use our Choice Priveleges Rewards and this hotel offered us not one, but TWO nights for the points we had available. Second, we needed a pet-friendly hotel in which to spend one night after getting our 8-week old...

Thank Teriwinkle
About Hotel's Favorite Review
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey. I really enjoyed reading your remarks. I will be showing your full remarks to all of our staff here at Mainstay. We hope to see you again in the future and enjoy your newest family member. Thank you again

East ridge
Reviewed 6 days ago NEW

This stay was booked using loyalty rewards points and I was pretty pleased with the room itself. Everything was clean and comfortable and the suite kitchenette is well stocked. There was plenty of space in our suite, the beds were comfy and the shower had good pressure. I wouldn't recommend counting on the breakfast though. The eggs were flavorless and...

Thank joelw1986
Louisville, Kentucky
Reviewed 1 week ago

We rented 2 rooms for a family of 5, rooms generally appeared clean. Then we immediately found a pillow in each room that appeared to have dried blood on it. We puled back the sheets on one of the beds and found hair and multiple stains on the mattress. The sleeper sofas looked to be from about 1970 and my...

Thank wagnekk
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

After review of your survey, I am not sure if your stay was at Mainstay Suites, Knoxville because we do offer smoking rooms, have balconies and windows do not open. If you stay was with us please give me a call to discuss your experience with me. Thank you, Manager

Fountain Inn, South Carolina
Reviewed 2 weeks ago

Nice hotel, great amenities and the morning staff was very friendly. The air freshener in the elevator smelled like fried rice, but other than that, I have no complaints. And remember: "there are no mistakes; only happy accidents!" -Bob Ross

Thank DigitalCAPS
Sand Lake, Michigan
Reviewed 2 weeks ago

Booked this hotel on my choice hotels app. I had booked a king room. When I got there they said they had overbooked and I was given a free upgrade to a king suite. The room was very nice. It has a kitchen with all the pans and table settings. We didn't use any of it but it would come...

Thank knobberdirt
Kingsport, Tennessee
Reviewed 2 weeks ago

Room was very dated but overall it was clean and the beds are very comfortable! Balcony was small but served the purpose! Close to several restaurants and shopping. Will defiantly stay there again in the future

Thank codyjohn1992
Reviewed 2 weeks ago

Room was clean and had a nice kitchenette, but the beds and bathroom were nothing special (probably why there weren't any pictures of the bathroom on the website). Overall, can't complain with the rate I got.

Thank indianapage
Hamilton, Canada
Reviewed 3 weeks ago via mobile

MainStay Suites is nothing fancy but totally acceptable. It's clean but time for a makeover. There are several dings and chunks missing from some of the walls in the hallway were luggage or luggage carts have banged into them. Because of this, some walls need to be repaired and painted. There wasn't a huge selection of channels on the TV,...

Thank Kim K
Monroe, Michigan
Reviewed 4 weeks ago

This place is very clean, great beds, quiet, awesome rooms and really enjoyed my nights stay there after traveling many miles. I plan on staying there again. Staff are friendly, breakfast was excellent and hot.

Thank RonF1953
Questions? Get answers from hotel staff and past guests. Ask a question

90 photos of this hotel

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Room/Suite (10)
Bathroom (4)
Hotel & Grounds (1)
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Dining (1)
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Room/Suite (20)
Hotel & Grounds (7)
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 

Additional Information about MainStay Suites Knoxville

Address: 144 Merchant Dr, Knoxville, TN 37912-3501
Location: United States > Tennessee > Knoxville
Price Range: $81 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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Hotel Style:
#11 Business Hotel in Knoxville
#21 Romantic Hotel in Knoxville
#25 Family Hotel in Knoxville
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Questions & Answers

Here's what travelers have asked, with answers from MainStay Suites Knoxville staff and other travelers.
3 questions
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Clearfield, Kentucky
West Palm Beach, Florida
over a year ago

See all questions (3)

Questions? Get answers from MainStay Suites Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No rooms are good, stay away”
wagnekk, 1 week ago | Read review
“Stay out of an remodeling that may be occurring. THey must be close to done, but check.”
oldchannel, Mar 2, 2017 | Read review
“Just tell them what you need either by calling ahead or at check-in, and they will do whatever it takes to provide it.”
  • Our new pup, Mitzi, spent her first night at Mainstay Suites Merchant Drive.
Teriwinkle, Feb 7, 2017 | Read review
“I like it - I think you will, too.”
760lloydw, Jan 21, 2017 | Read review
“Only had one room, no way of knowing.”
sales351, Dec 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question