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MainStay Suites

Traveler (58)
Room & Suite (51)
Dining (4)
Certificate of Excellence

About

#30 of 92 hotels in Knoxville
Location
Cleanliness
Service
Value
Certificate of Excellence
Stay longer for less at the MainStay Suites extended stay hotel in Knoxville, TN, ideally located off Interstate 75 and less than four miles from downtown Knoxville.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business

Location

Full view
41Car recommended
Grade: 41 out of 100
32Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
421Reviews
4Q+A
91Room tips
Traveler rating
  • 202
  • 130
  • 54
  • 13
  • 22
Time of year
Traveler type
Language
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  • English
Popular mentions
+1
My husband and I stayed at a Mainstay Suites in Rapid City, South Dakota last year and it was very nice. So we were initially pleased with this booking through Hotwire. However when we arrived it was a very different story. The hotel is in need of extensive renovations. The
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded today
Dear Guest, Thank you for taking the time to give us your feedback. We apologize for the poor experience that you had during your stay. We’re always working to make the guest experience better than ever before. We take pride in our hotel and are doing everything possible to make the guest experience here better than ever before. I hope that you will try us. Sincerely, Hotel Manager.
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The place smelled of smoke and animals. One of the nastiest elevators I have ever been in. The chair in the room was stained and had a foul odor. The 2 chairs on the balcony were so dirty you couldn't sit in them. The room walls had several places where the paint had been
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded 4 weeks ago
Dear Valued Guest, Greetings from the MainStay Suites, Knoxville. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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I can't say anything was spectacular here...the coffeepot did not work and actually spewed water everywhere...had to use towels to clean up the mess it made...room seemed clean and was not noisy at all
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded Apr 19, 2019
Dear Guest, Thank you for the stay at the Mainstay Suites. Kindly accept my sincere apologies for the inconvenience caused to you howsoever during your visit. I am extremely disappointed that you had an unfavorable experience this time. The issue is really important to us and the incidence is being verified. This is not a regular feature of our hotel and we request your understanding and continued patronage. Sincerely, Hotel Manager
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Read reviews and thought it would be fine. The room was pretty clean but I should have realized when there is full kitchen that people are living here not a true hotel for travelers. Liked that is was next to Cracker Barrell and pet friendly. The only grass nearby is next to an
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded Apr 12, 2019
Hello Guest, Greetings from the Mainstay Suites. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
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Terrible experience! I am a non-smoker but was given a smoking room because I “booked through a 3rd party.” The room had loud air conditioning, dirty furniture, and multiple ROACHES! Unacceptable is an understatement.
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded Apr 8, 2019
Dear Guest, Thank you for taking the time to give us your feedback. We apologize for the poor experience that you had during your stay. Housekeeping staff was made aware of the complaints made regarding their work and instructed that the level of cleanliness would need to improve. We hope that you will still consider staying with us in the future. Sincerely Hotel Manager
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Previous
PRICE RANGE
$82 - $113 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
86
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