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Econo Lodge Inn And Suites East

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7424 Strawberry Plains Pk., Knoxville, TN 37924 (Formerly Comfort Inn East)
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1 room 1 adult
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Econo Lodge Inn And Suites East
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76 Reviews from our TripAdvisor Community

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College Park, Maryland
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed January 3, 2016

For less than $50 per night, I was anxious about staying here. But I got a great night's sleep. The room was clean. The bed was comfortable. The sheets seemed relatively new (though the comforter was a bit old). But the staff really made it nice. They were so friendly and helpful. When I ruined a waffle on the waffle-maker... More 

Helpful?
Thank Erin M
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service and accommodation. We appreciate your acknowledgment of the efforts of our... More 

Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

Due to unforeseen circumstances, I was low on cash and had only 7k points in my rewards account. This hotel accepts 6k choice points and had a good rating so I booked it. It was sufficient, a clean, quiet room and everything in working order. The shower was above average as it had very strong pressure. The pillows and comforter... More 

Helpful?
Thank Penpen89
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Thank you for taking the time to share this experience and we hope to see you again. More 

Maryland
1 review
5 of 5 stars Reviewed November 30, 2015

We stopped here one night and were greeted warmly, Our room was non-smoking, attractive, and super clean. We contacted this hotel before starting our return trip, telling Brandon that we were hoping to stop there overnight. He offered to call us if the rooms began to fill up as we had not locked in a reservation because of bad weather.... More 

Helpful?
Thank Marie S
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! Thank you so much for sharing... More 

Wauwatosa, Wisconsin
2 reviews
4 of 5 stars Reviewed November 28, 2015 via mobile

Room was clean and overall nice .free breakfast was good and included biscuits and gravy, bed slightly uncomfortable. good value for price. Very polite staff All around. I would stay again if in knoxville..............................

Helpful?
Thank aperrin78
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I am also glad that you enjoyed the breakfast option at our hotel. We look forward to serving you again in... More 

1 review
1 of 5 stars Reviewed September 18, 2015 via mobile

When I arrived to check in I was told I needed to excuse the smell of the room, I asked why and Brandon said because it was a smoking room. I told him I didn't want a smoking room my son has asthma, and Brandon said it was too late to back out and I was lucky to have got... More 

Helpful?
Thank Leonardandsharon
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

Brandon was busy when we arrived, but he was very good at multi tasking (answering phone, checking in customers & grabbing extra towels for customer). We were checked in very quickly even though he had multiple things going. He was very friendly, as well as the morning staff. Breakfast was good, room was clean. What more could you ask for?

Helpful?
Thank Tomhea94
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for your compliments to our staff, hospitality and breakfast. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. We're glad you had a great time with us and we look forward to serving you again. More 

Smoot, West Virginia
1 review
4 of 5 stars Reviewed June 15, 2015

I have stayed at this hotel 2 different times over the last 3 weeks for 3 days each time. The rooms were clean except the carpets are in need of shampooing. The beds and baths were clean. The breakfast was always well stocked and fresh. The front desk employees went out of their way to address any needs that we... More 

Helpful?
Thank Cindy R
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for letting us know how impressed you were with our services and amenities such as our fridge, microwave and ironing board in each room. We are happy to hear that you enjoyed our hospitality and breakfast offered at our hotel! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged... More 

Santa Rosa Beach, Florida
Level Contributor
1 review
1 of 5 stars Reviewed June 4, 2015

we had driven 10 hours and were bone tired..otherwise we would have left this horrid motel; there is a banner outside that caught our eye" AWARD WINNING" after returning from dinner next door, we went to our room.. in time to see the bath sink loaded with crawling insects I think they were fleas.. also the shower stall had the... More 

Helpful?
Thank slowandlazy
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We are deeply distressed to discover these lapses in service that you experienced during your recent stay. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated... More 

Columbia, Missouri
Level Contributor
469 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
3 of 5 stars Reviewed June 1, 2015

We arrived after dinner and were greeted by a loquacious desk clerk who blamed Price Line for our not having a first floor room, as requested. We had not used Price Line to book the motel. The room was pleasant and everything worked. The breakfast options were better than most.

Helpful?
Thank Edge W
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service and hospitality. I hope that we will impress you with exemplary service during future visits. More 

Tullahoma, Tennessee
Level Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 19, 2015

This hotel is an older hotel but some updates have been completed in the rooms. The bed was comfortable. The area was quiet even though you are right next to the interstate. If you are traveling on Mon-Thur, they serve a free dinner on those nights. We had chili one night and beef stroganoff another night.

Helpful?
Thank IncredibleWoody
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is so rewarding to hear that we were able to provide a comfortable, satisfying, and convenient experience. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon! More 

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