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Quality Inn Merchants Drive

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Quality Inn Merchants Drive
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164 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Iuka, Mississippi
Level Contributor
20 reviews
9 hotel reviews
3 of 5 stars Reviewed 1 week ago

The bed was very soft. we loved it. They could do a better job of cleaning the rooms. The breakfast could be a bit better. The biscuits were a little crispy on the bottom and the cereal was offbrand. the location was good and the area seemed safe. would stay there again. it is a quality in after all, its... More 

Helpful?
Thank 43832William
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here several times over the last few years for our UT football weekends. We have always found this property to be clean, convenient, and staffed by courteous people who are always willing to go the extra mile for the guests. The game shuttles are easy and convenient.

Helpful?
Thank James T
Gallatin, Tennessee
Level Contributor
123 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Paid around $62 total for this room. The room was clean and I received a good nights sleep. Sign says Knoxville's best hot breakfast. No meat was served! The had scrambled eggs, gravy, waffles, and cereal. Far from a a best breakfast!!

Helpful?
Thank Rob B
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We are glad you chose to stay with us & that you enjoyed your stay. At this particular property we offer sausage gravy as one of our breakfast items & not sausage. We hope to see you again if you are back in the area. More 

Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped here as a midway point on our way to North Carolina. Cute waterfall with goldfish outside the entry. Check-in was fast and friendly. Lobby was clean and decorated for Univ of Tenn football game. Not a college football fan but this was a nice touch, with streamers and pompoms. (Apparently there is a shuttle to the games from here.)... More 

Helpful?
Thank Jennifer D
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for the nice compliments. Our staff works hard to make our guest feel at home & comfortable. Hopefully, next time you can enjoy our delicious breakfast. We enjoyed having you! More 

Kingsport, Tennessee, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 31, 2016 via mobile

I checked in today for a four day business trip. The mildew smell is so bad in the room that I am going to check out tomorrow. I will lose my choice privileges points but I can't tolerate the smell. It is so strong it is burning my eyes. The room is clean and the front staff are very nice... More 

Helpful?
Thank Cynthia F
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

I am sorry to hear we did not meet your expectations & would like to apologize. Please know I met with my Maintenance department regarding this issue. We value you as a Choice Privilege member and I will refund you the Choice Privilege points that you used for this stay. I hope that you will give us another chance if... More 

Lansing, Michigan
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 30, 2016 via mobile

Outside of a couple very minor upkeep housekeeping issues we were very pleased with our four day stay here. Quiet and clean. Very nice pool and located close to anything you may need. Would definitely stay here again on future visits.

Helpful?
Thank 498sherih
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

The staff & I are happy to hear you enjoyed your stay. I am glad you were able to stay cool in the pool during these hot summer days and enjoy the many restaurants in the area. We hope to see you again soon! More 

Waukesha
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 4, 2016

Zipping back home to Wisconsin from Durham, NC, we took the long route through Knoxville and bypassed all of the flooding in WV. All other places in this area of Knoxville were sold-out except this Quality Inn. We were surprised to see that the price for a single night was 1/2 the other places but we soon saw why. The... More 

Helpful?
Thank Rick S
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for staying with us. Our staff takes pride in providing clean rooms to our guests. More 

Gaffney, South Carolina
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2016

this is the best location for negotiating traffic throughout the Knoxville area for the money I have found. I stay here often when passing through this area so I can get up and get on the road without having to fight traffic either direction. Close to the interstate and quiet too. Restaurants and gas very close.

Helpful?
Thank Steve B
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We enjoyed having you once again and happy to hear that you found everything accommodating. We look forward to seeing you again! More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 9, 2016 via mobile

This is your basic motel for an overnight stay. I was so pleasantly surprised at the cleanliness and comfort of the room. I slept well with very little if any, outside noise. . The bathrooms are small, but the showers are great. This is a great overnight stop.

Helpful?
Thank Kvanes
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We are happy to hear that you enjoyed your stay. Our staff works hard to make our guest feel comfortable. We enjoyed having you and please keep us in mind the next time you are in the area. More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2016 via mobile

My family just stayed 1 night as we were on our way driving home. Clean room when we checked in, mini fridge and TV. Staff was friendly, easy check in and out and typical continental breakfast. Had an outdoor pool but we did not use it. No complaints for a 1 night stay.

Helpful?
Thank Kevin F
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Ln, Knoxville, TN 37912-3506
Location: United States > Tennessee > Knoxville
Price Range: $56 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn Merchants Drive 2*
Number of rooms: 129
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Knoxville Hampton Inn
Merchants Drive Quality Inn
Hotel Style:
#5 Best Value Hotel in Knoxville
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