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Quality Inn Merchants Drive

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Quality Inn Merchants Drive
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160 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Kingsport, Tennessee, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I checked in today for a four day business trip. The mildew smell is so bad in the room that I am going to check out tomorrow. I will lose my choice privileges points but I can't tolerate the smell. It is so strong it is burning my eyes. The room is clean and the front staff are very nice... More 

Helpful?
Thank Cynthia F
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

I am sorry to hear we did not meet your expectations & would like to apologize. Please know I met with my Maintenance department regarding this issue. We value you as a Choice Privilege member and I will refund you the Choice Privilege points that you used for this stay. I hope that you will give us another chance if... More 

Lansing, Michigan
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Outside of a couple very minor upkeep housekeeping issues we were very pleased with our four day stay here. Quiet and clean. Very nice pool and located close to anything you may need. Would definitely stay here again on future visits.

Helpful?
Thank 498sherih
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

The staff & I are happy to hear you enjoyed your stay. I am glad you were able to stay cool in the pool during these hot summer days and enjoy the many restaurants in the area. We hope to see you again soon! More 

Waukesha
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 4, 2016

Zipping back home to Wisconsin from Durham, NC, we took the long route through Knoxville and bypassed all of the flooding in WV. All other places in this area of Knoxville were sold-out except this Quality Inn. We were surprised to see that the price for a single night was 1/2 the other places but we soon saw why. The... More 

Helpful?
Thank Rick S
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for staying with us. Our staff takes pride in providing clean rooms to our guests. More 

Gaffney, South Carolina
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2016

this is the best location for negotiating traffic throughout the Knoxville area for the money I have found. I stay here often when passing through this area so I can get up and get on the road without having to fight traffic either direction. Close to the interstate and quiet too. Restaurants and gas very close.

Helpful?
Thank Steve B
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We enjoyed having you once again and happy to hear that you found everything accommodating. We look forward to seeing you again! More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 9, 2016 via mobile

This is your basic motel for an overnight stay. I was so pleasantly surprised at the cleanliness and comfort of the room. I slept well with very little if any, outside noise. . The bathrooms are small, but the showers are great. This is a great overnight stop.

Helpful?
Thank Kvanes
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We are happy to hear that you enjoyed your stay. Our staff works hard to make our guest feel comfortable. We enjoyed having you and please keep us in mind the next time you are in the area. More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2016 via mobile

My family just stayed 1 night as we were on our way driving home. Clean room when we checked in, mini fridge and TV. Staff was friendly, easy check in and out and typical continental breakfast. Had an outdoor pool but we did not use it. No complaints for a 1 night stay.

Helpful?
Thank Kevin F
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 16, 2016 via mobile

This hotel was a great value. The staff was very friendly and professional. The hotel is about a block off the highway so there was not any late Night highway noise. Plenty of places within walking distance to eat and a gas station was right next to the hotel. The room was clean and good size. Now this hotel is... More 

Helpful?
Thank Novatoy1
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for staying with us. We work hard to ensure our guests feel safe & comfortable. We appreciate the compliment about our friendly staff. We hope to see you again soon! More 

Level Contributor
92 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed March 30, 2016 via mobile

I almost didn't want to write a review because the staff was so nice, but I do need to warn single women against coming here. I've traveled a whole lot on my own but this was by far the scariest place for me to be on my own. There are lots of single men staying here, workers that like to... More 

Helpful?
Thank Penpen89
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We take great pride in making sure our guest have a pleasant stay while they are away from home. I apologize that you did not experience this. I have spoken with the manager of the group that you complained about to make sure this doesn't happen again. We want our guest to feel safe, comfortable & sleep well. Should you... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 26, 2016 via mobile

We needed a quick and inexpensive overnight stay. For the price it was "acceptable". We had loud noises randomly through the night that woke us, the shower had mildew and we would prefer more security. Otherwise the location was good, the bed was clean and the staff were nice. Breakfast was short so we missed it even though we left... More 

Helpful?
Thank Jill F
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 30, 2016

Clean, well made up room. Lots of amenities, and they worked. Great breakfast, really good biscuits and gravy, coordinated by Lisa who was most hospitable. Had us on the first floor which we had asked for. USA today available along with coffee in the lobby. Convenient to where we were visiting with lots of quality restaurants nearby.

Helpful?
1 Thank Michael S
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for choosing to stay with us. It feels good knowing we are making our guest happy. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Ln, Knoxville, TN 37912-3506
Location: United States > Tennessee > Knoxville
Price Range: $59 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn Merchants Drive 2*
Number of rooms: 129
Reservation Options:
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Merchants Drive Quality Inn
Knoxville Hampton Inn
Hotel Style:
#6 Best Value Hotel in Knoxville
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