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BEST WESTERN Knoxville Suites

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389 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Clarksville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Over a 2 night stay, I was double charged on my card. There was no internet access. There was no parking available in the lot. This was the worst value for my money that I have ever had. I will not be returning for business or leisure travel.

Review collected in partnership with Best Western

Helpful?
1 Thank Jody A
Chicago, Illinois
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We stopped here for one night, and it was fine. The room was clean enough, and it was quiet. The pool was small and super hot inside, but it worked out well for our kids to expend some energy after a long car ride from Chicago. We didn't eat breakfast here because we needed to go to Waffle House (which... More 

Helpful?
Thank cindymts
Palmer, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I usually try to book this hotel when in Knoxville. The service and cleanliness are consistently good and the rooms are quiet. I have actually stayed at this hotel so many times that the lady at the front desk recognized me! The complimentary breakfast is consistent with what you get at most hotels and hotel staff are always on site... More 

Review collected in partnership with Best Western

Helpful?
Thank Vanova L
East Benton, PA, United States
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Manager attitude while attempting to settle an issued was less than favorable. He does not measure up to expectations I have with the BW chain. The BW has a customer service reputation that is above other chain motels. This should be kept in mind and customers satisfaction should be held above all.

Review collected in partnership with Best Western

Helpful?
Thank David N
Westerville, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The room was a decent size with your basic breakfast which was also decent. Check in/check out was easy and pleasant however the lobby smelled strongly of chlorine which is a bad sign for a pool. We arrived late in the evening and left early morning so it was just an overnight stay to split up our 14 hour drive.... More 

Review collected in partnership with Best Western

Helpful?
Thank Ebony M
1 review
5 of 5 stars Reviewed 4 weeks ago

It was very clean and comfortable. Felt safe and welcomed. There are a few other hotels near this area, but the price is what got me. I nice pool and hot tub. It is relatively small, but my Son and I were the only ones there, so it didn't really matter. We felt like the staff cared and the people... More 

Review collected in partnership with Best Western

Helpful?
Thank heatherj368
Charlestown, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A very clean and quiet hotel. Better than most. Our front desk girl, Jennifer, was very friendly and helpful. Places to visit within walking distance of the hotel. Added bonus having the fitness room to use because of bad weather outside.

Review collected in partnership with Best Western

Helpful?
Thank Anne B
West Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed July 25, 2016 via mobile

Friendly staff , extra large clean room Nice indoor pool but it's extremely hot in there to enjoy . Several Restaurants conveniently next to hotel. Only complaint is wi-fi is not good even if it's free . Would have gave 5 stars but not having working wifi was a big disappointment. Breakfast was just ok Not well supplied

Helpful?
Thank 61Kathy84
Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2016

The staff at this Best Western Knoxville Suites anticipates our every need. I always book with them when visiting family in Knoxville. Once while a guest my older brother was in critical condition in an area hospital. The staff knew this and took personal interest in his condition. I'll always remember their care and kindness.

Review collected in partnership with Best Western

Helpful?
Thank stevedK9748LW
Chicago, United States
1 review
3 of 5 stars Reviewed July 5, 2016

We were just passing through the area and needed a place to stay for the night before heading into Smokey Mountain NP. Other areas are super expensive, such as Nashville and Pigeon Ford. Knoxville is a little more affordable which is appreciated. This hotel is a convenient place to stop off of the highway. The rooms were clean and the... More 

Review collected in partnership with Best Western

Helpful?
Thank Erin W
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Knoxville Suites

Address: 5317 Pratt Rd, I-75, Merchant Drive Exit 108, Knoxville, TN 37912-2706
Location: United States > Tennessee > Knoxville
Price Range: $83 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Knoxville Suites 2.5*
Number of rooms: 58
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Also Known As:
Best Western Knoxville Hotel Knoxville
Knoxville Best Western
Hotel Style:
#7 Best Value Hotel in Knoxville
#17 Romantic Hotel in Knoxville
#18 Family Hotel in Knoxville
#24 Business Hotel in Knoxville
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