The room was clean and well laid out. The hotel appeared to be newly renovated. It was convenient to local activities. Chelsea was a great host and made us feel right at home. The breakfast was on par with those we've come to expect at Quality Inns.
I was there with a group of people from across the eastern United States for our annual The Firearms Forum get together. This was the second year in Johnson City and our second time staying at this hotel. I was in the lobby when one of our group checked in, the clerk on duty seemed to be a little upset about something. When "John" checked in, he ask the clerk about his card being charge twice and for two rooms. He explained to her that he only needed one room and that he was charged for two. Plus when he checked in he was charged again, he tried to explain to her that he had prepaid for the room several weeks earlier. She kept saying that was impossible because they did not do that. She got loud with him so he said that he would take it up with his credit card company and he took his two key cards and left. A little while later there several of our group gathered outside of one of the rooms talking when the clerk walked out to where we were. She "yelled" at John that she need the key back to the extra room. John asked her about the extra charges that he had been charged. She raised her voice even louder that he was NOT charged extra. He asked her "What happened to the customer being right" and she yelled at him that she was going to call the police. The police came, talked with her first and then talked with John. The clerk wanted him removed from the property. John asked them to call the manager, which they did and he was allowed to stay. The next morning John met with the manager where she apologized for the clerk and took care of the extra charges. Bottom line is that this business has lost the rental of at least a dozen rooms for several years to come because a night clerk did not know her job and was not trained to have a civil discussion with a customer. Some of the members of our group complained of dirty rooms, bugs, and generally bad repair in general.…
To compare with the other 10 places we've stayed on our trip, Quality Inn was average, nothing to give extra stars about. The room was small; we were always in one another's way to get by. The drains in the sink and bathtub took forever to drain. And, there was too much night light in the room for a good night's sleep.
My 88 yr old Korean Vet husband came with me. He stayed in our room while I attended a East Tennessee State Univ. 3-day storytelling intensive. The staff knew he'd be there with me rushing in & out for lunch. Discovered a housekeeper reminded him to go to breakfast. A night staff person alerted swimmers of noise and the pool closing hr. The staff demonstrated care throughout our stay. Record of our stay - dates, direct personal reservation & payments emailed me. I'd cancelled a reservation with a "third party" company, which they deny. I've learned a hard lesson, which others tell me they too experienced with "third-party" companies.. Like others, I'll not call a "third-party" reservation company again. . I am most grateful and appreciative of the continued care and quality of the Quality Inn, Rowan Street staff. The breakfast bar offered quality and variety. I'd surely book directly there, as I did before, without any consideration of a "third-party" booking company.…
This was the 3rd night of our road trip and so glad we stayed here. Check in was nice and easy and all the staff there were great. Hats off to Kayla the manager, she certainly runs a tight ship and is great with guests. The room and hotel was very clean and the beds were comfortable. They also put on an excellent breakfast especially for the price. We would definitely come back to this place next time we are in the area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing