Quality Inn Downtown
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1900 S Roan St, Johnson City, TN 37601-7559
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (20)
Dining (8)
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A note from Quality Inn Downtown
Updated 06/02/20
About
#11 of 21 hotels in Johnson City
Location
Cleanliness
Service
Value
Newly renovated! Located near ETSU, Milligan College, Mountain Home VA. Local attractions include Bristol Motor Speedway, Gray Fossil Site, Tipton-Haynes, International Storytelling Center in Jonesborough.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
Full view
43Car recommended
Grade: 43 out of 100
13Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
165Reviews1Q+A41Room tips
Reviews
Traveler rating
- 83
- 44
- 18
- 9
- 11
Time of year
Traveler type
Language
Selected filters
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- English
Popular mentions
The rooms smell like the House Keeper was smoking while cleaning it, the comforter had a cigarette hole burned in it. Kicked me out of the lobby while I was waiting for the ride (Covid) when no one else was there! This place is a JOKE!!
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Date of stay: April 2021Trip type: Traveled on business
Helpful
Response from Hotel Manager, Other at Quality Inn Downtown
Responded 2 weeks ago
Dear Carter, It is really disappointing to know that you had a bad experience. The issues you have mentioned are really worrisome, but hope you would have talked about this to our duty staff. In any case our apologies for all the mess. We seldom come across such situations and it will be investigated and addressed on factual basis. You may have a reconsideration and we assure you a good stay. Sincerely, Hotel Manager.
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The woman behind the desk, Jen was super nice! We were disappointed by the lack of towels (only 2 bath towels) as well as the “free breakfast”. For breakfast, we got a Hostess cupcake the size of a 50 cent piece! Don’t think I would recommend this place!
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Response from Hotel Manager, Other at Quality Inn Downtown
Responded Oct 22, 2020
Dear Guest, We are very sorry to hear that we did not meet your expectations. I deeply apologize for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
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The room was clean and well laid out. The hotel appeared to be newly renovated. It was convenient to local activities. Chelsea was a great host and made us feel right at home. The breakfast was on par with those we've come to expect at Quality Inns.
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Date of stay: September 2019
Value
Rooms
Service
Helpful
Response from qualityinndowntown, Hotel Manager at Quality Inn Downtown
Responded Oct 19, 2019
Dear Ward, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Sincerely, Hotel Manager.
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I was there with a group of people from across the eastern United States for our annual The Firearms Forum get together. This was the second year in Johnson City and our second time staying at this hotel. I was in the lobby when one of our group checked in, the clerk on duty seemed to be a little upset about something. When "John" checked in, he ask the clerk about his card being charge twice and for two rooms. He explained to her that he only needed one room and that he was charged for two. Plus when he checked in he was charged again, he tried to explain to her that he had prepaid for the room several weeks earlier. She kept saying that was impossible because they did not do that. She got loud with him so he said that he would take it up with his credit card company and he took his two key cards and left. A little while later there several of our group gathered outside of one of the rooms talking when the clerk walked out to where we were. She "yelled" at John that she need the key back to the extra room. John asked her about the extra charges that he had been charged. She raised her voice even louder that he was NOT charged extra. He asked her "What happened to the customer being right" and she yelled at him that she was going to call the police. The police came, talked with her first and then talked with John. The clerk wanted him removed from the property. John asked them to call the manager, which they did and he was allowed to stay. The next morning John met with the manager where she apologized for the clerk and took care of the extra charges. Bottom line is that this business has lost the rental of at least a dozen rooms for several years to come because a night clerk did not know her job and was not trained to have a civil discussion with a customer. Some of the members of our group complained of dirty rooms, bugs, and generally bad repair in general.…
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Date of stay: September 2019
Rooms
Location
Service
Helpful
Response from qualityinndowntown, Hotel Manager at Quality Inn Downtown
Responded Oct 11, 2019
Hello Guest, Thank you for the stay at the Quality Inn Downtown Johnson City. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to the unpleasant attitude of the hotel staff. This issue is really serious and the entire service staff has been counseled and warned to ensure that such an incident is not repeated in the future. Also, the breakfast comment shall be taken positively. This is not a regular feature of our hotel and we request your understanding and continued patronage. Sincerely, Hotel Manager.
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To compare with the other 10 places we've stayed on our trip, Quality Inn was average, nothing to give extra stars about. The room was small; we were always in one another's way to get by. The drains in the sink and bathtub took forever to drain. And, there was too much night light in the room for a good night's sleep.
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Date of stay: September 2019
Value
Service
Sleep Quality
Room Tip: There are lots of other hotels in and around Johnson City.
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Helpful
Response from qualityinndowntown, Hotel Manager at Quality Inn Downtown
Responded Sep 24, 2019
Hello Guest, Thanks for the feedback about your stay at the Quality Inn Downtown Johnson City. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
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PRICE RANGE
$74 - $99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn johnson city, johnson city comfort inn
FORMERLY KNOWN AS
Comfort Inn Johnson City
LOCATION
United StatesTennesseeJohnson City
NUMBER OF ROOMS
44
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Claim Your Listing Frequently Asked Questions about Quality Inn Downtown
Which popular attractions are close to Quality Inn Downtown?
Nearby attractions include Tweetsie Trail (0.6 miles) and Johnson City Community Theatre (0.6 miles).
What are some of the property amenities at Quality Inn Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality Inn Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn Downtown?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Quality Inn Downtown?
Conveniently located restaurants include Fox's Pizza Den, Ole's Guacamoles, and Magic Wok Chinese Restaurant.
Are there opportunities to exercise at Quality Inn Downtown?
Yes, guests have access to a pool during their stay.
Is Quality Inn Downtown located near the city center?
Yes, it is 0.9 miles away from the center of Johnson City.
Are pets allowed at Quality Inn Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Quality Inn Downtown?
Many travelers enjoy visiting Tipton-Haynes State Historic Site (1.0 miles).
Is Quality Inn Downtown accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.