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Comfort Suites

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3118 Browns Mill Road, Johnson City, TN 37604
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1 room 1 adult
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96 Reviews from our TripAdvisor Community

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Knoxville, Tennessee
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After reading reviews, we decided to stay here for a swim meet and college visit. I am glad we did. The staff were exceptionally friendly and helpful with area information. The room was very clean, shower showed some wear, but nothing gross or concerning. Breakfast was hot and plentiful, but not exceptional. It was what we expected so no problems... More 

Helpful?
Thank Dof4
Pearisburg, Virginia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 4, 2016

Rooms were very nice and clean. Bathrooms were nice as well. Staff was friendly. Only downfall to this hotel was the breakfast. As a frequent Choice Hotels customer, the breakfast was not up to par. I've had much better breakfasts at other hotels. It was decent, but not as good as I expect from the Choice brand. Overall, nice stay

Helpful?
Thank Donald V
Hickory, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

We stayed in this hotel December 24 - 28th. It is very easy access off of I-26. Lots of restaurants around the area. We were visiting family so we got to see a lot of Johnson City while we were there. The room was spacious with a separate sofa area. We had our dog with us and she did great.... More 

Helpful?
Thank Donna0210
Lake Zurich, Illinois
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 15, 2015

We stayed here for 5 nights during the International Story Tellers Convention. Great location. Easy drive to the parking lot that ran the buses to and from the Convention. Lots of restaurants nearby as well as a Walmart. The rooms were spacious with a separate TV/sofa area that made them very comfortable for an extended stay. The complimentary breakfast was... More 

Helpful?
Thank SueZet80
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your recent experience during your stay with us for the Story Telling weekend. Our over-sized suite rooms do provide a more comfortable space, especially for multi night stays. Glad that you enjoyed our breakfast items, as well. It is always a pleasure to read positive feedback on how our staff performs. On... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

We had a great visit at the Comfort Suites. The hotel room was spacious (we had a small adjoining 'living room' space in addition to the bedroom), and the room was really clean. The bed was extremely comfortable (great pillows!). We had pleasant interactions with the front desk, who were more than happy to help us with any questions we... More 

Helpful?
1 Thank Matt C
Ella B, General Manager at Comfort Suites, responded to this review

So nice to learn that you enjoyed your stay in our upgrade, two-room suite. We are pleased to know that you enjoyed our award-winning bedding; and our staff provided you with quality service during your stay. More 

Crossville, Tennessee
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

Stayed here last night based on the reviews. The room (room 112) was very clean. I could be wrong but the carpet looked new. Beds were comfortable and we slept well. Breakfast was ok. The young lady that worked in this area was very nice and helpful. I would have gave this place five stars but inside the shower area... More 

Helpful?
Thank Bee_Keeper_05
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for your recommendation to other travelers. It is a pleasure to learn that your visit with us was satisfactory and your comments greatly appreciated. We look forward to your return should your travels bring you back to the area. Sincerely,. Ella Bowen General Manager More 

Lake Mary, Florida
1 review
5 of 5 stars Reviewed October 21, 2015

Felicia at comfort suites saved the day!! The Marriott lost our reservation and our trip to Johnson City had turned into a nightmare.... Felicia was very accommodating and help us solve our immediate crisis. She gave us a room and provided excellent service. I highly recommend this hotel. Great customer service.

Helpful?
Thank happyinhotel
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey. Your compliments to the staff are greatly appreciated and I will be sure to share your comments with Felicia. We greatly appreciate your business and hope you will choose us again when your travels bring you back to Johnson City. More 

Level Contributor
6 reviews
5 of 5 stars Reviewed September 30, 2015 via mobile

Very clean and comfortable. We would definitely stay again. Bed comfortable - loved the pillows. Very personable staff. Breakfast normal buffet fair - staff helpful with waffles. . Staff exceptional - very pleasant and helpful. Provided good directions. 😀

Helpful?
Thank Denise P
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your experience during your recent stay with us. Feedback from our guest is very important to us as myself and the entire staff prepare each day for our guests arrival. Your comments regarding the staff are greatly appreciated and I will be sure to share them with all. We appreciate your business... More 

Jeffersonville, Indiana
Level Contributor
3 reviews
5 of 5 stars Reviewed September 25, 2015 via mobile

The hotel was clean and within easy walking distance of several restaurants. Everything in our room worked as expected. Hotel staff was friendly and helpful. Another family was traveling with us and their room was nice as well.

Helpful?
Thank nbryan7
Ella B, General Manager at Comfort Suites, responded to this review

Your feedback is greatly appreciated. It is good to learn that both you and your family both enjoyed a positive experience while staying with us. Thank you for choosing Comfort Suites Johnson City and we look forward to your return. More 

Franklin, North Carolina
1 review
5 of 5 stars Reviewed September 25, 2015

The service was exceptional, everyone was so friendly all the way from check-in to the cleaning folks.. We must add how pleasant Brad was checking us in and all thru our stay. We felt so comfortable and so much like home. The only negative would be that the bathroom needs some serious updating. Other than that we had a most... More 

Helpful?
Thank W5541BSpaula
Ella B, General Manager at Comfort Suites, responded to this review

I regret that your stay was made difficult because of the room renovations that were in progress during your visit. Thank you for bringing the issues to our attention and we have taken corrective measures to insure that future guest do not have the same experience. More 

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