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DoubleTree by Hilton Hotel Jackson

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Traveler (66)
Room & Suite (22)
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Overview
  • Excellent42%
  • Very good28%
  • Average14%
  • Poor8%
  • Terrible8%
Travelers talk about
“cookies”(113 reviews)
“double tree”(60 reviews)
“breakfast buffet”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (869)
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348
242
128
76
72
Show reviews that mention
All reviewscookiesdouble treebreakfast buffetroom was cleanthe hotel staffbusiness tripvery nice hotelan older hotelnice stayfitness centerstaff was friendlydefinitely stay here againgreat place to stayparking lottwistaccommodationstennessee
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1 - 5 of 866 reviews
Reviewed today

Bugs in the bedding. Dried up urine on the second rooms toilet seat. The carpets through out the hotel are filthy. The Twist restaurant needs to be better trained and the appropriate number of staff working during dinner.

Review collected in partnership with DoubleTree by Hilton
Thank charlenebrehm
Hotel's Favorite
Reviewed February 10, 2018

Jackson TN visit was a great visit no problems with the room sleep very well. Food was good and everyone was very helpful. I always stay here when I come to Jackson because I always have a great stay here

Review collected in partnership with DoubleTree by Hilton
1  Thank Lonnie C
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded February 12, 2018

Thank you for taking the time to let us know how your stay was. I am pleased to hear that you enjoyed your stay! We look forward to your next stay with us!!

Reviewed 6 days ago

Highly rated but the reality was different. Partial room service on Sat and none on Sun. Halls not kept well vacuumed and free of trash, lint, etc. carpets stained- when last shampooed?? Staff seemed pre-0ccupied with things other than their jobs.More

Review collected in partnership with DoubleTree by Hilton
Thank 135teresar
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded today

Thank you for taking the time to share your experience about your recent stay at our hotel. I deeply apologize that your stay with us at the DoubleTree was not to our standard. I greatly appreciate your feedback and I will be addressing these issues...More

Reviewed 1 week ago

The hotel was ok. Not super clean or updated. Toilets hardly flush. Wasn’t sure if the room had been thoroughly cleaned. Did want to let my children play in the floor. My son did enjoy the pool though. Room service took me calling 6 times...More

Review collected in partnership with DoubleTree by Hilton
Thank Kins10
Reviewed 1 week ago

The first room I was placed in had a mattress and sheets full of hair and what appeared to be blood stains. I was moved from a king room (which I had made a reservation for) to a room with 2 double beds with no...More

Review collected in partnership with DoubleTree by Hilton
Thank lauraalvarez12
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 6 days ago

Thank you for taking the time to respond and let us know about your stay. I apologize for the issues you encountered during your stay. I will be addressing these issues in my managers meeting.

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$108 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
Details
Price range
$108 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
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Traveler (66)
Room & Suite (22)
Dining (8)
Pool & Beach (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
leshave
January 17, 2018|
AnswerShow all 3 answers
Response from Ginger M | Property representative |
No I am sorry there is not. All Diamond and Gold Members now eat in the restaurant complimentary for breakfast. I'm sorry.
0
Votes
Lori L
February 9, 2017|
AnswerShow all 3 answers
Response from Doubletree731 | Property representative |
Hi Lori L! Thank you for contacting the DoubleTree Jackson. Unfortunately we do not have a spa on property. There are several Day Spa's that we could recommend. We do have a comfortable indoor/outdoor heated pool. Safe... More
0
Votes
Room Tips
"Even with Hilton Honors NOT worth it."
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"Get an outside facing room. Rooms facing the inside of the building will hear all of the pool users noise..."
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"The HVAC was quiet... nice."
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"Avoid the first floor hallway behind the registration desk. Noisy."
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