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Holiday Inn Express Nashville - Hendersonville

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Holiday Inn Express Nashville - Hendersonville
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140 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Forest, Virginia
Reviewed October 23, 2012

This HI Express is nice & clean but nothing special. The check-in was quick & efficient but it was the first time in a long time that I was not acknowledged as a Priority Club (PC) member nor offered a PC welcoming goody. The room was clean and had a nice cushy chair but I was disappointed by the lack...

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Helpful?
Thank GRofVA
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear GRofVA, Thank you for recognizing how clean our hotel is and the mention that your check in experience was very efficient. I apologize that you didn't receive a PCR goody. While it is not a brand standard, it is a nice touch to recognize those travelers that spend so much time away from home and are loyal to the...

Reviewed October 9, 2012

My husband & I stayed this last weekend. We loved waking up every morning to a delicious breakfast. The host, Jessie was very sweet and friendly. The pancake machine wasn't working right, and she kept working on it until it started rolling the pancakes out, my husband appreciated that. Front desk lady was very helpful in giving us directions for...

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Helpful?
Thank mamapapa6
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear mamapapa6, We're so glad you enjoyed your stay! Thank you for noticing Jesse's persistence in getting the pancake machine working. The vendor had just replaced it and it is still a bit finicky. The pancakes are delicious and worth the wait. I'm pleased our front desk could assist in getting you to where you wanted to go. We have...

Kansas
Reviewed September 24, 2012

I stayed at this location this weekend for one night. Staff was friendly and it was pretty much a standard HIE. You’re greeted by a classic car in the lobby which was unique, and the breakfast room was large. My only comments – the décor, while clean and kept up was slightly dated. Also there was no pancake machine to...

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Helpful?
Thank Roadtrip4me
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear Roadtrip4me, Thank you for noticing how friendly our staff was and the cleanliness of our hotel. As a property ages, it is more difficult to appear clean, even when it is clean. I agree, the property is a bit "dated" which is why we have a major remodeling project planned for late fall/early winter. We are very excited about...

Sweetwater, Tennessee
Reviewed August 20, 2012

When you first walk into this hotel there are 3 lounges and an antique car right in front of you. Very nice set-up. It had a decent gym, but a very small outdoor pool.But when you get to the room, it's just very standard. They had "soft" and "firm" pillows, but I couldn't tell the difference in them. The bed...

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Helpful?
1Thank Morgan Y
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear MorganY, While I'm glad we "didn't disappoint", I wish we could have impressed you. We follow brand standards for our pillows and mattresses, but are working to replace the "tired" pillows to better ensure guest satisfaction. Thank you for taking the time to review our HIE Hendersonville. We hope you return so we can have a chance to WOW...

Dallas, Texas
Reviewed June 23, 2012

Recently stayed at the Holiday Inn Express, Hendersonville with my family while on vacation. We have stayed at this facility many times over the years, and always had acceptable results. While the facility is aging, it's generally well managed and kept clean and in good operation. This trip was definitely out of the ordinary. With the exception of Donelle who...

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Helpful?
1Thank James K
Management response:

Dear James K, Thank you for bringing this to our attention. Please accept my sincere apology on your families most recent experience staying with us. It appears our service failed in many ways. I have addressed this with our GM, Chad Schirtzinger, and he will be trying to contact you directly. Since this has been brought to our attention, we...

Newburgh, Indiana
Reviewed June 19, 2012

We recently hosted a wedding that included a majority of out of town guests, including us! We chose the Holiday Inn Express due to the proximity to the venues and the cooperation of the staff. Their staff was super. They helped with the gift bags we had prepared for our guests and in numerous other ways throughout the weekend. We...

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Helpful?
Thank Kathy H
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear Kathy H, Thank you for your comments directed at our level of service, it is greatly appreciated and is what keeps the staff motivated. Wehope we see you and your family soon! Thanks again, Carol Ernst

Avon, IN
Reviewed June 4, 2012

We had 9 rooms and the conference room for the day. Donelle, Bethany and Chad went out of their way to accommodate the needs for our group. These people are professional and helpful in every way. Great experience.

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Helpful?
Thank Ken F
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear Kevin F, Thank you for sharing your feedback about your recent stay with us! We are delighted to hear you had a "great experience"! I am glad Bethany, Donnell and Chad were accommodating and could provide the level of customer service we are so proud of. They will be pleased to know they made such an impression. Safe travels,...

Hendersonville, Tennessee, United States
Reviewed May 31, 2012

Our daughter was getting married and we had several out-of-town guests arriving for the wedding. We booked over 20 rooms at this site. Kim helped us with everything and kept me informed of the rooms, the arrival dates, and the departure dates. The staff was gracious and outstanding in every way possible. We had gift bags for each guest and...

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Helpful?
Thank Donna R
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear Donna R, Thank you for acknowledging the level of customer service provided to you. There are few days as important in someone's life as a wedding and we are so glad you're family shared this time with us. Kim (Director of Sales) and our staff truly enjoy their jobs and it shows. The staff loves knowing that they can...

Georgetown, Kentucky
Reviewed May 27, 2012

I can not say enough about the excellent service Donelle gave to one of my family members staying at this location. He was the most helpful and caring person in helping me make sure my family member was taken care of while staying there. This Holiday Inn Express is all about customer service and making sure people are taken care...

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Helpful?
Thank Kathy M
cdernst, Owner at Holiday Inn Express Nashville - Hendersonville, responded to this review

Dear Kathy M, Thank you for sharing your experience at the HIE Hendersonville. Sometimes when you hire an employee you think "they get it" when it comes to customer service, and other times they just "knock your socks off"! Donnell really gets it! He goes out of his way to serve each one of guest so they all feel special....

Gallatin, Tennessee
Reviewed May 25, 2012

We recently booked a block of rooms for out-of-town guests traveling to our wedding here in Gallatin, Tennessee 5/18/12. I cannot say enough about Kim D. the Director of Sales at this location. She met all our needs from our first visit, thru the booking, and all my finalization calls. She and her staff are the highest level of professionals....

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Helpful?
Thank Nancy K
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Nashville Hendersonville Hotel is conveniently located in historic Hendersonville off TN-386/Vietnam Veterans Parkway on East Main street, halfway between Goodlettsville and Gallatin. Downtown Nashville and Gaylord Opryland are both within 30 minutes of the hotel. Indian Lake Village is a short five minute drive away, offering entertainment, dining, and shopping. Old Hickory Lake is only minutes from our front door. Area attractions include Spring Haven Masion, Rock Castle, LP Field (home of the Titans), Bridgestone Arena(home of the NHL Predators) , Grand Ole Opry, Nashville Zoo, Riverfront Park, and Nashville Shores. All 93 beautifully appointed guest rooms include complimentary high-speed wireless Internet access (Internet bridge is available on property). Our 5 two-room suites offer a whirlpool tub, microwave, refrigerator, and separate living area. Enjoy our Smart Express hot breakfast bar in the spacious great room, featuring over 30 items and, of course, our world famous cinnamon rolls. New to our breakfast is our fresh, made to order pancakes! Our newly refurbished banquet and meeting facilities provide an exceptional experience to groups ranging from 10 to 100. Try our newly designed fitness room with PRECOR state-of-the-art equipment or relax in our salt water swimming pool (seasonal). The large Italian marble tiled lobby displays a timeless classic car, which changes every six weeks. This private collection is a very rare and beautiful part of the American automobile history. Get your picture in front of the current car on display! ... more   less 

Additional Information about Holiday Inn Express Nashville - Hendersonville

Address: 615 East Main Street, US Highway 31 E, Hendersonville, TN 37075
Location: United States > Tennessee > Sumner County > Hendersonville
Price Range: $132 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Nashville - Hendersonville 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Nashville - Hendersonville Hotel Hendersonville
Holiday Inn Hendersonville
Hendersonville Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Nashville - Hendersonville staff and other travelers.
2 questions
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Questions? Get answers from Holiday Inn Express Nashville - Hendersonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wifi is free if you are an IHG member.”
 of 5 bubbles TheDyer7, Aug 6, 2016 | Read review
“I prefer top floor always!!”
 of 5 bubbles JodiW4, Apr 2, 2016 | Read review
“It has classic car in the hotel lobby.”
 of 5 bubbles HondaAtlanta, Dec 19, 2015 | Read review
“some rooms have view of flat top of entrance...not particularly a great view. Just ask when you reserve. Don't know which rooms they are.”
 of 5 bubbles DonnaL605, Aug 17, 2015 | Read review
“We stayed on the third floor but I would guess location in the hotel would be the same quality through out.”
 of 5 bubbles 47walterh, Jun 25, 2015 | Read review
5 of 5
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