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Comfort Suites Goodlettsville

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621 Rivergate Parkway, Goodlettsville, TN 37072
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Comfort Suites Goodlettsville
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117 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Chicago, Illinois
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was busy, so we paid over $200 for the night to stay here. The hotel hasn't been updated, and the pool doesn't have a hot tub, so I felt this was high. After arriving, I did recall that we've stayed here before -- it is convenient if you are driving in on a Friday night and want to... More 

Helpful?
Thank Wes T
Williamson, GA
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Before I begin, I am a road warrior and a platinum member of Choice Hotel rewards. I am writing this review because this hotel is not to the same standards as other properties I normally visit. We arrived at 5 PM on June 17, 2016 with the intention of staying as many as 4 nights. We were assigned a room... More 

Helpful?
Thank JAW1254
Sault Ste. Marie, Canada
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 3, 2016 via mobile

I have stayed at this location at least ten times. The rooms are good and clean. The staff have been mostly helpful as they were in this visit. The breakfast could be a bit better. The most challenging issue with this location is parking. They always allow truck drivers to to rent rooms and subsequently park they large rigs in... More 

Helpful?
2 Thank Habsfan12
Kennesaw, Georgia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 21, 2016

Our room was perfect. King size bed so comfy, breakfast hot, fresh and very filling. The staff where all very nice and friendly. Pool and hot tub was perfect ending for a long day. Ease of getting to and from hotel is great. You can see a train outside going by, but never heard any noise.

Helpful?
Thank Kim T
CStn268Cust_Relat, Manager at Comfort Suites Goodlettsville, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Las Vegas, Nevada
Level Contributor
314 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 608 helpful votes
3 of 5 stars Reviewed March 16, 2016

Had a reservation for two nights. I would not recommend this Comfort Suites in Goodlettsville,TN to those I care about. Cons: 1)We were not given any upgrade as a diamond elite choice members, even though it was available, and we were checked in by one of the owners. 2) "free" coffee at breakfast was undrinkable during both days. I am... More 

Helpful?
2 Thank USAtraveler365
CStn268Cust_Relat, Manager at Comfort Suites Goodlettsville, responded to this review

Dear Guest, We thank you for staying at our hotel. We also thank you for taking time to describe your stay in detail. We are very sorry to learn that in spite of our best efforts, you would not like to recommend our hotel to those you care about. The upgrades are always given subject to availability and when you... More 

Michigan
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed February 23, 2016 via mobile

This hotel is plain, clean, basic frills, and spacious rooms. It is a decent place to spend the night when traveling as it is right off the major highway. However it is also a property where they focus on getting every penny from the guest. I am, for instance, in my 70s, but there was no interest in offering the... More 

Helpful?
Thank FranJimR
CStn268Cust_Relat, General Manager at Comfort Suites Goodlettsville, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites At Rivergate Mall. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with my staff to ensure we handle these types of situations differently in... More 

Baton Rouge, Louisiana
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 24, 2016 via mobile

My wife and I have stayed her when we make our annual trip up north. The staff is nice and the rooms are clean and up to date. This is a good place to stop because of a few good restaurants across the street. We will continue to stay here when we do our annual trip.

Helpful?
Thank John R
CStn268Cust_Relat, General Manager at Comfort Suites Goodlettsville, responded to this review

Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Sugarcreek, Ohio
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed January 13, 2016 via mobile

My family and I (including 4 young children) arrived at this choice hotel in the evening so we had no need to open the curtains in our room. The next morning I opened the curtains only to find a dated aluminum window with a broken, nonfunctional lock on it. I could easily open the sliding window. We were on the... More 

Helpful?
Thank schla1023
Level Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed December 28, 2015

This will be my place to stay when I am in the area every time. It is close to all restaurants. The lobby is decorated lovely. The rooms are clean and big. The beds are comfy and clean. The pool area was wonderful. It has a huge pool that is just the right temp. The hot tub was really nice... More 

Helpful?
Thank lovetravel2
Crossville, Tennessee
1 review
5 of 5 stars Reviewed December 22, 2015

The hotel was neat, clean, and quiet. The children in our group loved the indoor pool...which was also in excellent condition! Every hotel employee we encountered was exceptional. Cole, the front desk clerk, was personable, professional, and had excellent customer service skills. The young man in charge of breakfast was also patient and pleasant. We arrived at the breakfast room... More 

Helpful?
Thank Donna Wilson K
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Comfort Suites Goodlettsville

Address: 621 Rivergate Parkway, Goodlettsville, TN 37072
Location: United States > Tennessee > Sumner County > Goodlettsville
Price Range: $106 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Goodlettsville 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Goodlettsville Hotel Goodlettsville
Goodlettsville Comfort Suites
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