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Residence Inn Memphis Germantown

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Residence Inn Memphis Germantown
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65 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Albuquerque, New Mexico
Reviewed 1 week ago

I really had no complaints about the Residence Inn here except for the fact that it felt like even though it had been clearly updated recently, the lack of attention to detail is causing it to age faster than it needs to. It's certainly adequate and clean, but as a seasoned traveler it's obvious to me that housekeeping does a...

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Helpful?
1Thank Pat B
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. The property was renovated three years ago, and show some signs of wear. We take peide in our excellent guest service and upholding Marriott standards. It is our intent for every guest to have a pleasurable experience. The team will be glad to know the...

Reviewed October 6, 2016

members of our extended family stayed here this past weekend for a wedding. The staff was excellent.. a couple of mix ups and room details were handled immediately. The "chant" of the staff each day was delightful and exemplified the team effort. Hotel clean and rooms were very nice for the families. We all loved the patio and firepit outside...

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Helpful?
1Thank Melinda R
Patrick S, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about recent stay at Residence Inn Memphis Germantown. The staff will be trilled to know about your happiness with the excellent service, breakfast, and beds. It is always our intent for every guest to have a pleasurable experience. We hope to see you again soon.

Cancun, Mexico
Reviewed September 20, 2016

This hotel is a hidden gem. Its in a very quite and safe area. Management has done a great job with the staff. They are all very attentive and polite. Rooms are good... Bed was fantastic. Their breakfast bar has the most selection Ive seen and its very fresh. I recommend this spot for the weary traveler business or pleasure.

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Helpful?
Thank Mnorton2016
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about recent stay at Residence Inn Memphis Germantown. The staff will be trilled to know about your happiness with the excellent service, breakfast, and beds. It is always our intent for every guest to have a pleasuranle experience. We hope to see you again soon.

Fort Worth, Texas
Reviewed August 20, 2016

When we checked in, the clerk said our reservation was "for yesterday." This was not correct, as demonstrated by Marriott.com, and they were then able to find a room for us on the current, correct day of the reservation. This was very unusual for a Marriott property and very stressful for us. We like to stay in Residence Inns, so...

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Helpful?
Thank AmericanKot
Patrick S, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. We apologize for the issues you encountered with your reservation. It is always our intent for every guest to have a pleasurable experience. We hope to see you again soon.

Reviewed August 9, 2016 via mobile

My husband and I really enjoyed our stay at Residence Inn Memphis Germantown (and Mrs J is picky)! Attentive, friendly & very professional staff; tasty/variety of food included in the price; clean & comfortable rooms; great parking at no additional cost; cool amenities, and a beautiful hotel in a safe & lovely location. Well worth the price! Thanks for the...

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Helpful?
Thank MrsJinNebraska
Patrick S, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Residence Inn Memphis Germantown. The staff will be thrilled to know about their excellent service. It is always our intent for every guest to have pleasurable stay. We hope to see you the next time your travels bring you to Germantown!

New Delhi, Delhi, India
Reviewed July 23, 2016 via mobile

I had stayed at Residence Inn Germantown for 14day. I was in Room No100 a studio apartment type room. It was an amazing experience. Staff is really nice and supporting. Breakfast is amazingly good. Love staying there and will definitely recommend friends.

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Helpful?
Thank Amandeep_Bedi
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Residence Inn Memphis Germantown. The staff will be thrilled to know about their excellent service. It is always our intent for every guest to have pleasurable stay. We hope to see you again soon.

New Orleans, Louisiana
Reviewed July 17, 2016 via mobile

We (son, daughter in law, 2 grandchildren and myself) arrived here about 8 pm. We went into a side entrance that was propped open with a doubled up entrance mat. That door stayed that way overnight because the card reader wasn't working. A true safety hazard. The room was dirty. There were chicken bones in a cabinet. The bathtub wouldn't...

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Helpful?
Thank GGsMommie
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. I understand your concerns. My apologies all the issues you encountered. The issues have been shared with the appropriate department leads. It is always our intent for every guest to have a pleasurable experience. We value you as our guest, and hope to see you...

Atlanta, Georgia
Reviewed June 8, 2016

This was a great hotel for our family of 5 and pet. Large rooms very clean. Rooms a bit dated but everything worked. Staff was very friendly. Breakfast was typical for hotels these days. Good location nears shopping, restaurants, etc. Had pool and basketball court.

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Helpful?
Thank South691
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Residence Inn Memphis Germantown. The staff will be thrilled to know you loved the property, service, and location. It is always our intent for every gust to have a pleasurable experience. We hope to see you again soon.

Reviewed May 20, 2016

Handicap room ? No grab bars, has a tub no hand held shower, the shower head is over 7' high in the wall over the surround....the room was clean ...the manager of this hotel retreated that he would find a room even in addition properties operated by this group. I do not believe that he even tried. All he told...

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Helpful?
Thank Larry H
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your experience at Residence Inn Memphis Germantown. My apologies again for not having the accessible room needed at any of our locations. I did try and find the rooms you needed. Unfortunately, the rooms were occupied with long term guest at both properties. It is always our intent for every guest to have...

Norman, Oklahoma
Reviewed May 8, 2016

The day of arrival the original hotel was overbooked but without delay we were placed within 4 mile to another wonderful location, all employees did their best to make our stay a success . We have plans to return.

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Helpful?
Thank GreatGetaway16
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. The staff will be thrilled you enjoyed your stay. It is always our intent for every guest to have a pleasurable experience. We hope to see you again in the near future.

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Memphis Germantown

Address: 9314 Poplar Pike, Germantown, TN 38138-8311
Location: United States > Tennessee > Germantown
Price Range: $127 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Memphis Germantown 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Memphis Germantown Hotel Germantown
Residence Inn Germantown
Germantown Residence Inn
Hotel Style:
#4 Romantic Hotel in Germantown
#5 Business Hotel in Germantown
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Questions & Answers

Questions? Get answers from Residence Inn Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you take issue with the train, get a room on the north side of the hotel.”
 of 5 bubbles PatB643, 1 week ago | Read review
“Some rooms might have less train noise.”
 of 5 bubbles AmericanKot, Aug 20, 2016 | Read review
“inside rooms away from parking lot.”
 of 5 bubbles South691, Jun 8, 2016 | Read review
“Only one handicap room”
 of 5 bubbles larryhT1765PB, May 20, 2016 | Read review
“It depends on the hotel setup”
 of 5 bubbles GreatGetaway16, May 8, 2016 | Read review
5 of 5
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