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Holiday Inn Express Hotel & Suites Memphis Germantown

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Holiday Inn Express Hotel & Suites Memphis Germantown
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364 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Conway, Arkansas
Reviewed 2 weeks ago via mobile

Because we REALLY like the location and the amenities of this HIE and don't want to have a hard time booking here again! We're kinda selfish like that. This HIE is in the most quiet location in which we've stayed. Staff is very friendly and helpful; indoor pool, which is something we always look for, and free breakfast. Regular rooms...

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Helpful?
Thank jonesycrush
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

So glad you enjoyed your stay with us. Our mission is to provide excellent customer care to all our guests. I will see what we can do about those towels. Sincerely, Michelle Land Director of First Impressions

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

Michelle graciously went above and way beyond her call of duty for us!! We were a long way from home & treated like family. Cannot say enough about the hospitality we received. Recommend staying here.

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Thank A TripAdvisor Member
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

What a pleasure it was to have your band here. You speak about our hospitality so generously but your group was so easy to please. We thank you for your patronage and hope if you are ever in the Memphis/Germantown area you will consider this your home. Sincerely, Michelle Land Director of First Impressions

Reviewed 3 weeks ago via mobile

Well the staff is great and the breakfast was great the area is off the beaten path the breakfast hostess should have classes here to tell others how it works and I couldn't have a better time on the road

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Helpful?
Thank David P
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We are delighted that you enjoyed your stay with us. It is always our mission to make your stay with us flawless. Please know that your patronage is NEVER taken for granted. We always appreciate your visit. Sincerely, Michelle Land Director of First Impressions

Nashville, Tennessee
Reviewed December 13, 2016

Gave this hotel another try after 3 years. This was a mistake. I'm checking out after the 1st night of a 4 night stay. Whoever built this hotel must usually build Motel 6 properties. The walls are THIN!

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Helpful?
Thank tl5k5
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your candid review. The quality of our guests sleep is very important to us and I apologize for the inconvenience. It would have been our pleasure to move you to a more secluded room. Excellent customer care is what we strive for. Thank you for being loyal to our brand. Sincerely, Michelle Land Director of First Impressions

Edison, New Jersey
Reviewed December 12, 2016

The hotel is very clean and reasonably close to the highways. The breakfast buffet was normal Holiday In express fare. My only complaint was the car alarm at 3 AM, not really a fault of the hotel. However in the old days the management would ask for car information at the time of registration.

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Helpful?
Thank golfnut51
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. We appreciate your compliments and apologize for the 3 AM car alarm. It is always our intention for our guests to have the most restful life ever. Our hope is that you will return to visit again. Sincerely, Michelle Land Director of First Impressions

Reviewed November 26, 2016 via mobile

We stayed for one night and the service was awesome! The front desk clerk was so sweet and attentive and the food concierge Michelle was awesome too. The breakfast has great variety and was yummy. Very clean facility as well! The bed was comfortable and the parking lot was well lit.

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Helpful?
Thank Jessica W
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

I am so glad your experience with us was "top notch". It is our goal to make EVERY guests stay a memorable one and to provide the most excellent customer care possible. Thank you for being loyal to our brand. We look forward to seeing you again soon. Sincerely, Michelle Land Director of First Impressions

Mount Juliet, Tennessee
Reviewed November 22, 2016

My room was just what I needed for an overnight stay for business! The guest service from every employee was great! Michelle at breakfast was wonderful and made me feel at home! I wholeheartedly recommend this Holiday Inn Express Hotel & Suites!!! I will definitely stay there again!

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Helpful?
Thank mfbriggs
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your many compliments and recommendation. We are delighted to serve you and your patronage is NEVER taken for granted. Please visit again...you are always welcome. Sincerely, Michelle Land Director of First Impressions

Houston, Texas
Reviewed November 21, 2016

They upgraded our room for free and everyone here is so nice I really like it here and I will miss the great hospitality. The people working here are so nice and helpful they are willing to help and are funny.

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Helpful?
Thank Someoneawsome
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

So glad you had a great experience with us. It's our goal to offer the best customer care possible to our honored guests. Please know that your patronage is never taken for granted and you are always welcome. Sincerely, Michelle Land Director of First Impressions

Kennett, Missouri
Reviewed November 20, 2016

I don't think this Holiday Inn Express is remarkably better than others, but I will return to it because the hotel is tucked away from the crowded streets and the noise which is a big plus to me. The front desks personnel were very pleasant and helpful. The bedding is good; the shower is okay; and the breakfasts is typical...

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Helpful?
1Thank JMTurnbow
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your candid review of our property. We are tucked away and some of our guests call us their "hidden treasure". It is our goal to make your experience with us a memorable one. Thank you for the recommendation. We look forward to serving you again. Sincerely, Michelle Land Director of First Impressions

fisk, mo.
Reviewed November 18, 2016

3 day stay for business. everything was clean, fresh, and as it should be. breakfast was ok, kinda what you expect from a HIE. bed comfy, nice tv, would stay here again. traffic is less than great at rush-hour, but what can you do?

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1Thank mikekFisk_Mo_
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property and for the many compliments. It was our pleasure to serve you. That rush hour traffic is a beast...thank goodness we are well away from the noise. Please come again soon. Your patronage is NEVER taken for granted. Sincerely, Michelle Land Director of First Impressions

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Germantown/Memphis area. Minutes from downtown Memphis, Tennessee, travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 15 minutes from Memphis International Airport (MEM), We are 5 miles south from exit 16 (Wolfchase Mall) and I-40, in Germantown. We offer Southern hospitality at its finest. This Germantown/Memphis area hotel will help you maintain your exercise regimen with our fitness center, swim year round in our indoor heated pool or catch up on work in our business center. We are also within walking distance of many restaurants. Our event space and outstanding service makes Holiday Inn Express Germantown/Memphis Area your preferred place to meet. Our sales director coordinates every detail of your meeting, making us the favorite for wedding, conference, banquet or reunions. Businesses near hotel: AgriCenter, Methodist Hospital Germantown, Baptist Memorial East, Campbell Clinic, FedEX, First Mercantile, Germantown Park business complexAttractions near hotel: AgriCenter, Shelby Show Place Arena, Shelby Farms, Graceland, Wolfchase Mall, Saddle Creek Shopping Center Stay Smart at the The Holiday Inn Express & Suites-Germantown! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail CV, Germantown, TN 38138-1781
Location: United States > Tennessee > Germantown
Price Range: $113 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown
Hotel Style:
#1 Romantic Hotel in Germantown
#2 Business Hotel in Germantown
#2 Family Hotel in Germantown
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and other travelers.
1 question
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New Orleans, Louisiana

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Questions? Get answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Give the hotel an idea of your needs and wants for your stay. Make sure you meet Michelle!”
 of 5 bubbles mfbriggs, Nov 22, 2016 | Read review
“All the rooms are great here it really does not matter”
 of 5 bubbles Someoneawsome, Nov 21, 2016 | Read review
“Very quiet area, no street noise. They are in a secluded area.”
 of 5 bubbles Adult_family2014, Sep 23, 2016 | Read review
“We had a non-smoking room, and you could tell that it was a non-smoking room! Ground floor- slightly larger than your average room!”
 of 5 bubbles m27mascola, Sep 15, 2016 | Read review
“The 3rd floor is quiet”
 of 5 bubbles larrytonib, May 7, 2016 | Read review
5 of 5
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