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Fairfield Inn & Suites Memphis Germantown

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Fairfield Inn & Suites Memphis Germantown
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Check in was smooth, friendly staff, helpful, no issues. Got to my room, appears clean and had been serviced with the exception of the snack left on the floor by the bed, I'm thinking Twix candy bar but not totally sure (picture attached). Jumped in the shower real quick to be greeted by 2 used wash rags that were left... More 

Helpful?
Thank Chuck J
Dominique G, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the housekeeping issues you encountered. We have shared... More 

Bridgewater, New Jersey
Level Contributor
360 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Check-in was OK but there was a long wait. The room was super noisy. The AC sounded like a train all night long. Speaking of trains, we were greeted with a small placard that stated there was a local train coming at night and they provided (one) set of earplugs. How nice of them. The bed was super uncomfortable. No... More 

Helpful?
Thank David E
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Memphis Germantown. My apologies for issues with the loud AC, breakfast and you not enjoying our décor. It is our intent for every guest to have a pleasurable experience. We appreciate you being our guest. More 

Claremore, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 2, 2016

When we checked in the front desk personnel was not friendly. We opened the door to our room and it smelled very musty. There was a layer of dust on the tables and lamps. I took pictures. A thick layer of dust was on the a/c filter. I believe this may have to do with the smell. Sticky pop or... More 

Helpful?
Thank mcmullin4
Dominique G, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you encountered. We have shared your... More 

Centennial, Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2016

We found this place on tripadvisor for our trip to Memphis as we prefer Fairfield Inns and we are Mariott members. When we checked in the front person, Chad, was very friendly and got us set up in a room pretty quick. The tv did not work and he said he would send a maintenance person to fix it. After... More 

Helpful?
Thank Mark H
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. Chad will be thrilled to know of your experience. We are also glad you enjoyed the area and the great BBQ. It always our intent for every guest to have a pleasurable stay. We hope to see you again soon. More 

Cumming, Georgia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

On our recent trip to Germantown, a friend recommended this Inn to us. We found it to be a good value, nicely decorated, clean and comfortable. Ear plugs were even on a nightstand..but not needed!! All staff were friendly and helpful. Breakfast offerings were good and the coffee HOT!! A good choice indeed.

Helpful?
Thank seknolls
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Memphis Germantown. The staff will be thrilled to know about your pleasurable stay, and the train not being an issue. We hope to see you again soon! More 

Jonesboro AR
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 14, 2016

This is our second stay within 4 months. Property is located in a very nice neighborhood with easy access. The moment you walk in you notice how clean and fresh it smells. Our room, always a high floor, was perfect for our 1 night stay. The airport shuttle was prompt, (even in heavy thunderstorm) and professional. The staff is always... More 

Helpful?
Thank sandyyrk
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. The staff will be thrilled to know about your excellent stay. It is always or intent for every guest to have a pleasurable experience. We hope to see you again soon. More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 2, 2016

I've stayed in dozens of Marriotts of most kinds around the world. This place wasn't terrible, but I will look for a different Marriott when I'm in the area. First, the positive. The room was spacious. The decor was up to date. The staff was fine. The train was not a thing for me, but they did provide ear plugs... More 

Helpful?
Thank Randy S
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Memphis Germantown. I apologize for the issues you encountered with your room and breakfast. The issues have been addressed with the appropriate departments, and corrected. It is always our intent for every guest to have a pleasurable experience. I hope to see you again in the near future. More 

Delta, Alabama
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2016

We had a room on the first floor convenient to the fitness room,pool, and breakfast area. We were back about as far as possible from the street and the train track which was across the street. We heard the train before we went to bed but not after we went to sleep. The only noise during the night was other... More 

Helpful?
Thank Muddflap52
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn Memphis Germantown. I am glad you enjoyed your stay and the train was not an issue. It is always our intent for every guest to have a pleasurable stay. Hope too see you again soon. More 

Germantown, Tennessee
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 4, 2016 via mobile

The front desk clerks were all friendly but I asked several times for my room to be cleaned the first day and it was never cleaned! The next day I informed a member of corporate and of course the room was cleaned immediately but I will never understand why I was overlooked the first day .A large number of children... More 

Helpful?
Thank KATIE D
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you Katie for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. My apologies for the issues you encountered with housekeeping and noise with teams. Your concerns have been addressed with the team and corrected. It is always our intent for every guest to have a pleasurable experience. Thank you for being our guest. More 

Horsham, Pennsylvania
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed March 28, 2016 via mobile

We booked this hotel this past weekend to spend Easter with family. We are from out of town. We stayed from Thursday-Monday. We received "daily maid service"once during our stay. That night, upon returning to the hotel in the evening, we were greeted by the pile of dirty sheets and towels in a heaping pile on the floor of our... More 

Helpful?
1 Thank Denise W
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you Denise for letting us know about your recent experience at Fairfield Memphis Germantown. My apologies for the housekeeping issues and the lack of service all Marriott properties are known to be the best. Your encounter has been shared with the staff and appropriate departments. It is always our intent for every guest to have a pleasurable experience. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Memphis Germantown

Address: 9320 Poplar Pike, Germantown, TN 38138
Location: United States > Tennessee > Germantown
Price Range: $117 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis Germantown 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Fairfield Inn Memphis Germantown Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn
Hotel Style:
#3 Business Hotel in Germantown
#4 Family Hotel in Germantown
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