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Country Inn & Suites By Carlson, Cool Springs

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Country Inn & Suites By Carlson, Cool Springs
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463 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Cool Springs
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Showing 463: English reviews
Madison, Alabama
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 18, 2016

We spent three nights here as a weekend getaway for my husband's birthday. The hotel is located very close to restaurants, attractions and the mall. Also an easy drive to quaint downtown Franklin and downtown Nashville. This hotel was clean and the front desk personnel, pleasant. You can tell they have remodeled as the lobby looked updated. Definitely not bad... More 

Helpful?
Thank BaronessJ
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad you and your husband stayed with us for his birthday. Franklin is a cute town and we are glad you enjoyed it. We are equally glad to hear how much you enjoyed our location near restaurants and retail shops. We LOVE our brand new lobby and breakfast room too! Thank you for your kind comments regarding... More 

Knoxville, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 16, 2016

I booked this hotel with the intention of saving money. Surprise! I opted for the gas card upgrade buuuut, I didn't get it...I was given an "automatic" room upgrade which I didn't ask for and had to pay for. My next concern was the down-right refusal on the clerk's part to finish my check in without me handing over my... More 

Helpful?
Thank penelope572
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Dear Penelope572, Thank you for staying with us and taking the time to write your review. We appreciate all our guests feedback for improvement. We regret you did not enjoy your time with us more and are sorry you do not feel you received a good value. Markets do vary and location can be a factor in regard to rates... More 

Colorado Springs, Colorado, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 14, 2016 via mobile

I traveled to Franklin, TN on business and spent 3 nights At Country Inn and Suites. There is no visible signage on Mallory Lane and you could easily not see where to turn. Just look for the Mazda dealership and turn there. The hotel is up the hill behind the dealership on the left. Once you've been there once, you... More 

Helpful?
1 Thank Mark B
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Wow this is such a great review. Perfect on the details. We are delighted to read all the positives from the cleanliness of the room, to the bathroom, to the staff and pleasant check in and check out. We will make sure that breakfast is nice and HOT next time. We certainly hope to see you again on business or... More 

Elm Grove, Wisconsin
Level Contributor
127 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 10, 2016

Great mattresses and comfortable rooms. Very efficient check in and were in the room minutes after we walked through the door. The breakfast bar was good but very crowded with not enough room for seating for all that had come done at a prime time. Plan accordingly.

Helpful?
Thank dbeaum1222
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Hello, We love your review and are glad you stayed with us and took the time to write your review. It's nice to hear our comfy beds were a treat for you and check in was professional and speedy. Sorry breakfast felt crowded but we are sure glad you enjoyed it nevertheless. Thank you again for staying with us. More 

Wisconsin
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2016

First class treatment from the moment we walked in the door until we left the hotel. Can not say enough about good things the staff and cleanliness of this property. The morning breakfast was standard fair but served hot and fresh. Great location too-not far off of I65 and yet quiet enough to walk around neighboring property.

Helpful?
Thank PTLMJB
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for this excellent review. We are delighted you felt it was a first class experience from upon your first impression. We appreciate your kind comments regarding our cleanliness and staff and it is equally nice to hear you enjoyed our great location. We certainly look forward to having you stay with us again. Please come back soon! More 

Jeffersonville, Indiana
1 review
5 of 5 stars Reviewed January 2, 2016

It is close to several things to do and quiet and super clean. The staff was extremely polite. The only issue was we did not put out the do not disturb sign and they began knocking at 830am. Otherwise it was perfect.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank jenna1118
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for writing this great review. We are so happy to hear you found our location super clean and close to everything you wanted to do. We appreciate your kind comments regarding our staff too. Thank you for telling us about your experience. Please come back soon! More 

Panama City Beach, Florida
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 2, 2016

This was an overnight stopover on a trip home, booked at the last minute. Our room was clean and comfortable. There was plenty of hot water in the shower and an ample supply of towels and toiletries as well as a hair drier. We had a fridge, microwave and coffee maker. The WiFi was fast and the desk clerk was... More 

Helpful?
Thank Barbara W
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

This is a great review. Thank you for taking the time to tell us about your stopover. We are delighted to read you enjoyed a clean room and as well as our spa like bathrooms. We are grateful for your kind comments regarding our sweet staff and are thrilled our location worked well for you. Please let us serve you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Location: United States > Tennessee > Franklin
Price Range: $113 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
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