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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE $22 $149$127
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    Traveler (55)
    Room & Suite (40)
    Dining (4)
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    Overview

    • Excellent47%
    • Very good25%
    • Average14%
    • Poor8%
    • Terrible4%
    Travelers talk about
    Free Wifi
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    3.5 Star Hotel
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    Similar nearby hotels
    Hilton Garden Inn Nashville Franklin / Cool Spring
     
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (905)
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    1 - 5 of 905 reviews

    Reviewed 4 days ago

    Excellent hotel, clean , comfortable beds. The breakfast was awesome and plenty of room while eating . You didn't feel like you sitting right beside people you didn't know. Friendly bar staff . Great location !More

    Review collected in partnership with Embassy Suites Hotels
    Thank Marla C
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs

    Marla C- Thank you so much for your nice review. We love being a part of our guests special occasions and helping top make them memorable. I am so glad you were pleased with your stay and we hope that we get to welcome you...More

    Hotel's Favorite
    Reviewed November 27, 2016

    Stayed here during Thanksgiving while visiting family in the area. There was a large group holding a conference there as well, so hotel was busy. Check in was efficient, however this had to be the first time I wasn't greeted as a Hilton Honors member....More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank Derby A
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs

    Derby A- Thank you so much for your review. I am pleased to hear that you and your family enjoyed your stay with us. I value your feedback as we are continually trying to improve our service to our guests. We will certainly look at...More

    Reviewed 5 days ago

    Very nice and clean hotel located in a phenomenal area. Will definitely stay at this hotel again. Great venue for business however, make sure you dress warm even when it's hot outside because it's freezing in the conference rooms.

    Review collected in partnership with Embassy Suites Hotels
    Thank 55arikac
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs

    55arikac- Thank you very much for your review. I am so glad that you enjoyed your stay. We appreciate your business very much and look forward to welcoming you back on property!

    Reviewed 5 days ago

    I spent 2 nights for a work conference and enjoyed myself completely. The staff was pleasant and helpful going out of their way to assist all members of our group (over 200 of us). My room was spacious and clean with comfortable furnishings and adequate...More

    Review collected in partnership with Embassy Suites Hotels
    Thank angelakD2640JJ
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs

    angelakD2640JJ- Thank you for your very nice review. I will be sure to share this with the team and I am so pleased that you enjoyed all aspects of your stay and we were able to live up to your expectations. We want to thank...More

    Reviewed 6 days ago

    I really do not like to leave this feedback, but this was the worst stay I have ever experienced. I have stayed at this property before and left a glowing review. This Embassy Suites was becoming my "go to" when staying in the area. It...More

    Thank Doug G
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs

    Doug G- I apologize for the issue you encountered during your last stay with us. That is unexcusable and will be addressed with the team. We can not allow that to happen to our guests. I appreciate your taking the time to let me know...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • $168 - $322 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Franklin
    • #5 Romantic Hotel in Franklin
    • #8 Family Hotel in Franklin
    Photos
    Traveler (55)
    Room & Suite (40)
    Dining (4)
    Pool & Beach (4)
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    Questions & AnswersAsk a question
    Julie_and_kids
    Is there a shuttle to restaurants in Franklin or is there uber?
    February 27, 2017|
    Answer Show all 2 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    Hi, My husband and I may be attending a wedding at Homestead Manor and will need transportation to and from the venue. Do you provide shuttle service or are taxis easily available? We are familiar with Nashville but not the outskirts and it appears you are located approx. 11 miles from Homestead and 40 minutes from downtown Nashville. We would also need transportation to and from the airport. Thank you in advance for your response
    February 21, 2017|
    Answer Show all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    are big pets allowed? 65 pounds. thank you!
    November 14, 2016|
    Answer Show all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "Get a room as high as possible with no neighbors."
    Read review
    "Avoid the rooms that face I-65, unless you like the white noise of traffic."
    Read review
    "Get a corner room, on a lower floor. it will be quiet and cooler"
    Read review
    "choose a corner room with 2 beds, it was huge!"
    Read review