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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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763 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I really liked this hotel a lot. Reasons are as follow: -Hotel easy to spot from the Interstate 65. -It was raining so the awning over a large circular drive made unloading luggage easy. -self parking is plentiful. -checkin was easy and the front desk agent was extremely knowledgable about the rooms. -As a gold member, I received an upgrade... More 

Helpful?
Thank Malia R
alabama
Level Contributor
182 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here to save $ compared to downtown Nashville hotels. It is located more in a business park setting but is a short distance to Historic Franklin which is a neat place to walk around and shop and eat. The hotel staff was friendly and helpful, it was very clean. I believe the room decor had been recently updated.... More 

Helpful?
Thank Max M
Chicago
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

I attended a family reunion August 4 and arrived a day early. When my husband and I woke up the next morning , There was a cockroach in the ceiling of the bathroom. There were roaches around the sink and refrigerator. We didn't and still have not received an apology and no reduction or refund. In my email i stated... More 

Helpful?
Thank CarolArmour
Biloxi, Mississippi
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel has everything to make your trip the best it can be. Great rooms, great ways to relax, staff was welcoming, very clean and conveniently located to everything you may need. I visited on business but would definitely go back and stay for pleasure!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 414reneea
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

414reneea- Thank you so much for your nice review. I am very pleased to hear that you enjoyed your stay. We hope that your travels are safe and that you will be staying with us again in the very near future. More 

Terre Haute, Indiana
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our experience with Embassy Suites has generally been good. Never bad . Impressed with this one. Their breakfast is always among the best of hotels that I have been in, certainly a step up from Hampton Inn. Room was great, everything clean and comfortable and the staff helpful. Nothing exciting, but usually that is good!

Helpful?
Thank Hoosier33
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Hoosier33- Thank you for your review and I am very glad that you enjoyed your stay. I am happy to hear that you enjoyed your breakfast and we look forward to having you here again soon. More 

Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Upgraded to a premium room upon check-in. Comfortable beds, great breakfast, swimming pool, whirlpool, and sauna were all functional. Exercise room had lots of great equipment. Close to Cool Springs and all of the local attractions. Uber served the hotel quickly and safely.

Helpful?
Thank James W
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

James W- Thank you for your review. I really appreciate the kind words about the hotel and we definitely look forward to having you back on property real soon! More 

Georgia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located in an office park, a very boring location and I would not recommend it for anything but business. There are no walkable restaurants, no walkable much of anything. I was there for a conference, but a change of scenery would have been nice. My room was not ready until after five; when I asked for an... More 

Helpful?
Thank patricia051
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

patricia051- Thank you for your review and I am happy to hear that you enjoyed your stay. I apologize for your encounter with the ants. We had some new mulch brought into the property that unfortunately had ants in it. We are working dilligently to correct that issue with our pest control company. We look forward to hosting you and... More 

Adolphus, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

We went to this hotel for a conference. There were about 400 people in attendance. Our previous location had been a downtown hotel. The Embassy was only 1/3 of the price of a downtown hotel, was better appointed, and far more comfortable. The suites are truly suites, too. Not just a bed and a sofa Our only complaint was that... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank helencQ2219EE
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

helencQ2219EE- Thank you very much for the nice review. We were so happy to host your conference and I am very pleased that it went so well. Everyone really enjoyed themselves and you were a great group to have for the weekend. We look forward to hosting you guys again next year and welcoming you all back on property. More 

Jackson
2 reviews
1 of 5 stars Reviewed 1 week ago

Check In/Out: No one could get the digital key to work. That wasn't their fault. You have crummy software. Also, when I was trying to reserve my room, there was no mention of price. And when I checked out, I got no receipt. I still don't know what the charges were. Stephanie who makes omelets should be running the whole... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Willy B
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Willy B- Thank you for your review. We are always trying to improve our service to our guests and I am sorry that you did not enjoy your stay. I would be happy to send you a folio if you still need one and we look forward to seeing you again next year for the conference. More 

Bristol
Level Contributor
265 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed 3 nights at the Hilton Embassy Suites to attend a conference. The room was clean, huge, a good value for the price. The breakfast in the morning was great - don't pass up the made-to-order omelettes! The happy hour in the early evening was good too. I didn't have a chance to take the shuttle into town or... More 

Helpful?
Thank Marlene K
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Location: United States > Tennessee > Franklin
Price Range: $192 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Expedia, Hotels.com, Travelocity, Priceline and Odigeo so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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