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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    Hotel website
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    8/6/2017 8/7/2017
    $165
    $165
    $165
    Traveler (72)
    Room & Suite (40)
    Dining (4)
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    Overview
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travelers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Multilingual Staff
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Premium Suite Upgrade
    Hotel deals
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    Drury Plaza Hotel Nashville Franklin
    1,092 reviews
    #1 of 23 hotels in Franklin
     
    Hilton Garden Inn Nashville Franklin / Cool Spring
    751 reviews
    #3 of 23 hotels in Franklin
     
    Homewood Suites by Hilton Nashville / Franklin
    368 reviews
    #2 of 23 hotels in Franklin
     
    Hampton Inn and Suites Nashville Franklin (Cool Springs)
    575 reviews
    #5 of 23 hotels in Franklin
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (958)
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    1 - 5 of 956 reviews

    Reviewed 5 days ago via mobile

    This is not a 4 star hotel! The issues are extensive. Unfortunately some of the staff here aren't doing things the way they should be. We stayed here for 2 1/2 weeks, so we're fully knowledgeable with how it is taken care of and what...More

    Thank Anonymouse M
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    Thank you for your review. I appreciate your taking the time to fill this out but I do wish that you would have said something while you were here on property so that we could have made any of your issues right for you. I...More

    Hotel's Favorite
    Reviewed 2 weeks ago via mobile

    I usually stay at the Homewood Suites when traveling for business, but have had several recent disappointments so decided to try this Embassy for my corporate trip instead. It's a large property for an Embassy. The facilities and grounds were meticulous, I found the staff...More

    Thank mistiblu1969
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 weeks ago

    mistiblue1969- Thank you for your review. I am so happy to hear that you enjoyed your stay with us. I will look forward to seeing you on your next trip and we will continue to win you over while you are here. Thank you again...More

    Reviewed 1 week ago

    Overall, the stay at Embassy Suites, Franklin TN was pretty good. Top notch staff, exceptional service, spacious rooms. My only complaint were over a smell in the room, my digital card didn't respond when I attempted to use it.More

    Review collected in partnership with Embassy Suites Hotels
    Thank F8374YHandrewm
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

    F8374YHandrewm- Thank you for your nice review of the property. I appreciate your comments and we will look into what might have happened with your digital key while you were here and I certainly apologize for any smell that you had in your room. I...More

    Reviewed 1 week ago

    Spending a weekend in the Nashville area we chose this hotel to visit Franklin as well, a must see downtown for dinner and dining, as well as historical interest. Great location. It was only a 15 minute drive to get to Nashville and park the...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Mark F
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

    Mark F- Thank you very much for the great review. I am so happy that you and your family enjoyed your stay with us. We truly do pride ourselves on our guest service and I am pleased to read your comments. We appreciate your business...More

    Reviewed 1 week ago via mobile

    We enjoyed our two room suite. It was nothing fancy but the staff's had great attitudes and were very cheerful. They had a huge breakfast crowd and a wedding but they moved quickly and made it pleasant.

    Thank Antionette K
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

    Antoinette K- Thank you for your review. I am so pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon. Thank you for your business and the time you took to write a review.

    Drury Plaza Hotel Nashville Franklin
    1,092 reviews
    #1 of 23 hotels in Franklin
     
    Hilton Garden Inn Nashville Franklin / Cool Spring
    751 reviews
    #3 of 23 hotels in Franklin
     
    Homewood Suites by Hilton Nashville / Franklin
    368 reviews
    #2 of 23 hotels in Franklin
     
    Hampton Inn and Suites Nashville Franklin (Cool Springs)
    575 reviews
    #5 of 23 hotels in Franklin
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • $165 - $319 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Franklin
    • #5 Business Hotel in Franklin
    • #8 Family Hotel in Franklin
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Priceline, Hotwire, Travelocity, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
    • Embassy Suites Cool Springs ,
    • Embassy Suites Franklin ,
    • Franklin Embassy Suites
    Add Photo Photos
    Traveler (72)
    Room & Suite (40)
    Dining (4)
    Pool & Beach (4)
    Hotel & Grounds (78)
    Bathroom (9)
    Business Center & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    .41 miles away
     
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    Residence Inn by Marriott Franklin Cool Springs
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Julie_and_kids
    February 27, 2017|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    February 21, 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    November 14, 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "I don't think you could get a bad room. I liked being on the 7th floor for the view into the lobby."
    Read review
    "Corner suites are bigger I believe."
    Read review
    "Avoid the rooms that face I-65, unless you like the white noise of traffic."
    Read review
    "Get a corner room, on a lower floor. it will be quiet and cooler"
    Read review
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