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Extended Stay America - Nashville - Franklin - Cool Springs

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Traveler (40)
Room & Suite (30)
Dining (1)
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Overview
  • Excellent26%
  • Very good3%
  • Average7%
  • Poor10%
  • Terrible54%
Mar 26, 2018
“Family Stay”
Nov 24, 2017
“Fall leaves”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Nashville - Franklin - Cool Springs
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Offers from Extended Stay America - Nashville - Franklin - Cool Springs
Special Offer: Save up to 10% TODAY!
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (76)
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39
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1 - 5 of 76 reviews
Reviewed April 12, 2018

I arrived at 2:50 PM (!!) to no one at the front desk. After about 5 minutes of waiting and calling on a maintenance worker, a staff member showed up. Then, I was told that none of the rooms are ready. No Wi-Fi info given...More

1  Thank Tyler G
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded April 18, 2018

Tyler, thanks for your review and for appreciating our convenient location. We are sorry for the service issues you encountered and the inconvenience it caused. What you experienced is not acceptable, and we are taking immediate actions to prevent these issues from occurring again. We...More

Reviewed March 30, 2018 via mobile

Booked room on the hotel website. Arrived for check in at 11:45 pm and found office locked. Other families waiting too. Called the phone number left on office door but no one ever came. We all had to find different accommodations at midnight which is...More

1  Thank pevk
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded March 31, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed March 27, 2018 via mobile

Hello Everyone Extended stay America chain . Very disappointed dirty rooms, scary neighbors. I guess what you pay that's what you get ,still expensive for this accomedetion. I will definitely look for something nicer and comfy, cleaner for sure.More

1  Thank mar662016
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded March 28, 2018

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider...More

Reviewed March 26, 2018 via mobile

I booked a 2 night stay at this hotel. Upon check in, I was very disappointed! The room was outdated and tidy, but not clean. Smoke lingered in the room, even though it was a non-smoking room. There was a cigarette burn on the sheets....More

2  Thank Cebu_PI
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded March 27, 2018

We sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh accommodation is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns...More

Reviewed March 26, 2018

The housekeeping staff needs to be retrained and there needs to be a follow up by supervisor. The office staff should not just take their word for it that they cleaned the room. The front desk staff were very sweet and accommodating. They did attempt...More

Review collected in partnership with Extended Stay
1  Thank ashleyrJ1527JE
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded March 27, 2018

Ashley, thank you for being our guest and for letting us know that you liked our friendly associates. However, please accept our sincere apologies for the problem cleanliness issues you encountered and the inconvenience it caused. We assure you that we will take immediate actions...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$82 - $152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$82 - $152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (40)
Room & Suite (30)
Dining (1)
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Room Tips
"Do not stay here, period"
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"terrible hotel and rooms."
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"Lots of construction in Nashville. Do not stay at any Extended Stay, unless you want to drink in the parking..."
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"Warning stay away form this hotel"
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