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Extended Stay America - Nashville - Franklin - Cool Springs

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Extended Stay America - Nashville - Franklin - Cool Springs
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30 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Nashville, Tennessee
1 review
1 of 5 stars Reviewed June 29, 2016

This motel is in the Franklin/Brentwood area, just on south side of Nashville, in the Cool Springs area, only a few minutes from the galleria mall. There are some questionable quests that frequent this motel for long term stay. I have had to call the police 3 times, 2 for being threatened by another guest for collecting my property back... More 

Helpful?
Thank mrjkbyte
1 review
1 of 5 stars Reviewed June 14, 2016 via mobile

We stayed in this hotel for five nights. The trip was awesome but the stay wasn't great. I was laughing through the whole solution because it was a joke. Our food for spoiled because the fridge was broken! The floors were dirty! Had to wear shoes around the hotel. There was mold on the bathroom tub, had to take out... More 

Helpful?
Thank nicole_a2385
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the conditions of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have scheduled a meeting with our housekeeping staff and maintenance to ensure your experience... More 

Richmond, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2016

From the constant banging on the wall from an unknown source, to the uncaring hotel staff who said, "Yeah, we hear it in the break room, too" - this place may be the worst hotel experience I've ever had in the USA. After repeated requests to fix the noise or move to another room, the staff responded with ambivalence. This... More 

Helpful?
Thank David P
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the noise disturbance you experienced during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be working with our team to make sure this does not happen in the future. Thank you... More 

Paducah, Kentucky
Level Contributor
4 reviews
4 of 5 stars Reviewed May 10, 2016 via mobile

When you pull up its a little dirty on the outside and needs cleaned up a bit but the inside was very nice and clean. The day we checked in they had changed out their mattresses so we got to enjoy a brand new mattress which was wonderful!!! Defiantly will stay again! Plenty to do nearby!

Helpful?
Thank Abigail C
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our hotel’s appearance was not up to standard. We are in process of making exterior improvements and will make sure your experience is not repeated. Still, we are glad to know that you had a comfortable stay overall and enjoyed our convenient location. Once... More 

Nashville, Tennessee
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 3, 2016

The staff here is fantastic. Every employee we've talked to has been nice, but we've gotten to know Kris at the front desk and she is especially good. She personally double checked our room when we first arrived to be sure everything was nice, and she made sure the move from one room to another was easy when we had... More 

Helpful?
1 Thank kellyuttgrubb
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of your experience with us. We are so pleased to hear that our staff is providing you with great customer service and a comfortable stay. As this hotel’s manager, I can assure you that we will look into replacing our older refrigerators in the near future. Thank you for choosing Extended Stay... More 

Ooltewah, Tennessee
1 review
5 of 5 stars Reviewed March 16, 2016

Very friendly staff. Room was very clean with all the amenities. Had an issue with my booking agent and the hotel manager resolved for me. Couldn't be happier with the stay. Would recommend to anybody. Perfect!

Helpful?
Thank Brad V
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Niagara Falls, New York
Level Contributor
131 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed March 8, 2016

I have mixed feelings about this place so I'll make a list: 1. Check-in - Easy and friendly, they had our reservation and we were in our room in minutes. 5 stars 2. Room: Clean and comfortable, like most E.S. A. rooms. The outlet by the table had 4 outlets so we could make sure ll our devices could stayed... More 

Helpful?
Thank MisterMike53
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for providing us with details about your stay. I appreciate your comments about our staff and rooms; however, I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office and will have our maintenance engineer inspect our rooms to... More 

Franklin, Tennessee
1 review
5 of 5 stars Reviewed March 8, 2016 via mobile

I have been at this location for a few months. My wife and I love the place. The area is safe. There is a lot to do for my son. I have seen many managers come and go. Sherriie has been great. Almost as if she's been there longer than she has. The staff has always been wonderful. But I... More 

Helpful?
Thank Jeremy G
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed March 3, 2016 via mobile

I came here because my wife has been struggling with cancer. When I got there I received a letter from the new general manager Sheree. She has been so helpful. And although it was her first week. I can tell that she will be an asset to this place. Thanks you Sheree and team for helping us in our time... More 

Helpful?
Thank cwhite1974
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for your kind words. It brings me great joy that were able to assist you in your time of need. I’m so pleased to read that we were able to provide you with a home away from home experience at a great value! Thank you again for your kind words. The staff and I would love to provide... More 

Chattanooga, Tennessee
1 review
1 of 5 stars Reviewed November 11, 2015

Did not have the rooms we reserved and said it was their common practice to overbook rooms. Fact I had confirmation numbers and room types did not matter. Young lady at the desk could not help us and the manager never showed.

Helpful?
Thank Mike W
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Ave, Franklin, TN 37067-1686 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Location: United States > Tennessee > Franklin
Price Range: $99 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Nashville - Franklin - Cool Springs 2*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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