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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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620 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

For the past several months, I have booked this hotel for at least 9 nights per month. The staff are very friendly. The Chef has a great menu and the restaurant service is excellent. Rooms and beds are very comfortable. The pool and exercise area are located on the first floor. There are several restaurants and pharmacies located in walking... More 

Helpful?
Thank Sunrise207
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Love seeing reviews like this Sunrise207 :) So glad we are able to be a home away from home for you and can't wait to welcome you back! Sincerely, Chelsea C. Sales Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Comfortable, clean place!!! Would stay here again. The breakfast was also terrific. Everything was so fresh. The beds are so comfortable also. You will not go wrong staying here. I would recommend Hilton Garden Inns to all my family and friends!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gail H
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed your stay here Gail H! I will be sure to share this with the rest of our staff, they're terrific :) Can't wait to see you back in Franklin along with your friends and family. Sincerely, Chelsea C. Sales Manager More 

Goodyear
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a very pleasant stay. We had my mother in law traveling with us and the room layout provided us the privacy we needed. We enjoyed our stay very much, we are likely to return as we have family in the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank mariamN5954TZ
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Cannot wait to welcome you back mariamN5954TZ :) Glad you enjoyed your stay and the layout of our rooms as well! Sincerely, Chelsea C. Sales Manager More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at this hotel! All staff we encountered were friendly and the room was perfect! Very clean and I personally love having my own Keurig in our room! Conveniently close to Nashville and plenty of nice restaurants nearby!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank courtneyb552
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed your stay here courtneyb552 and I will be sure to share this with our staff - we all love the location of our hotel as well :) Hope to see you back soon. Sincerely, Chelsea C. Sales Manager More 

Columbus, Ohio
1 review
2 of 5 stars Reviewed 3 weeks ago

Prepaid for room. The system undercharged by one cent, the hotel billed my credit card for one penny. I'm not mad about the cent charge, but if your own system can't figure out the took tax right, then you as a hotel should cover the penny. Room was clean, but some stains on bedding and carpets, I expected more from... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 114timothyk
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

HI 114timothyk! We have already exchanged some emails regarding this issue, but I did want to thank you again for taking the time to bring us feedback. Without it, we could not improve. Thank you again for staying with us and I do hope we are your hotel of choice for future visits. Besides, you must come check out our... More 

Memphis, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The cookies and sweet tea in the lobby are excellent touches. The staff was very compensating and friendly, wanting you to feel at home. However, the cleaning staff was not as thorough as we would've liked. However, it was a nice place overall.

Helpful?
Thank megannhendersonn97
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed our lobby experience megannhendersonn97! I will be sure to share this with the staff to keep them motivated and driven for future guests - thanks so much for your review :) Sincerely, Chelsea C. Sales Manager More 

Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We are frequent travelers and often stop at Hilton Garden Inns. We find this chain to be very consistent, and this hotel was no exception. The room was clean, quiet and cool for this hot Summer. The staff was very friendly and helpful, and we especially enjoyed the friendly and cheerful service we received at breakfast from our server, Jenni.... More 

Review collected in partnership with Windows 10 app

Helpful?
Thank TNLarry
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Cannot wait to welcome you back to our hotel in the near future TNLarry! And Jenni is definitely a star here at our hotel-we do not know what we would do without her :) Sincerely, Chelsea C. Sales Manager More 

Dayton,ohio, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The air conditioner sounded like a truck was going through the room every time it came on. It kept me up all night. This Hilton Garden Inn was not as clean as the others we have stayed in. After two nights we moved to the Embassy Suites and had a wonderful experience there.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Donald P
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Donald P, Thank you for taking the time to write a review of our hotel on tripadvisor.com; we appreciate your feedback. I do apologize about the sound of the HVAC unit; at this time of year they are working on overdrive to battle the Southern heat we have had this summer! I have let our engineering team know to... More 

Bentonville
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Classy comfortable and great value. I felt like I was staying in a higher priced hotel. Friendly staff and service. Plenty of snacks and beverages. This location was in a very nice area with plenty to do!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shonz45
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you loved your stay here Shonz45 :) Please visit us again in the future. There is always something fun to do in the Nashville/Franklin area no matter the time of the year. Sincerely, Chelsea C. Sales Manager More 

Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Purchased bed and breakfast plan. Newly renovated - breakfast with ability to order pancakes, French toast or omelette was very good. Live music was available in the lobby during the open bar from 5-9 some nights. Staff was very friendly. This location was great for easy access to travel to Nashville and to explore the Franklin/Leipers Fork area. Great trip!

Helpful?
Thank BTAlexander7
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed our breakfast as much as we do BTAlexander7 :) The live music on Mondays is also a great time to be had by all in the lobby. Cannot wait to welcome you back to our hotel. Sincerely, Chelsea C. Sales Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Location: United States > Tennessee > Franklin
Price Range: $145 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Travelocity, Orbitz, Odigeo, Priceline, Hotwire and Hotels.com so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
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