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Residence Inn by Marriott Franklin Cool Springs

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2009 Meridian Blvd., Franklin, TN 37067
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1 room 1 adult
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Residence Inn by Marriott Franklin Cool Springs
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311 Reviews from our TripAdvisor Community

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Bowling Green, Kentucky
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled to Franklin, TN for a one night get away following the holidays. We thoroughly enjoyed this hotel. We did a little shopping in the morning, checked in early afternoon, kicked our feet up and relaxed. The room is spacious enough that you don't feel too cramped. The kitchenette is very handy. We went out for... More 

Helpful?
Thank Joann864
Savannah, Georgia
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed at this hotel a number of times over the last few years and always have an outstanding experience. This is a pet friendly hotel, which is very important to us since we always travel with our 3 small Yorkshire Terriers. The staff is always very welcoming of us and our fuzzy babies, and are... More 

Helpful?
Thank Michelle B
Iowa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We moved my son to Nashville and opted to stay in Franklin. It was the perfect place to stay. It has a full kitchen but no stove. The big refrigerator was nice and the dining area was too. Breakfast comes with the room and it had a large selection of items. It is close to shopping and restaurants. Close to... More 

Helpful?
Thank ktjos69
Denton, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Had an awesome stay here for two weeks on a business trip. The continental breakfast was as good as continental breakfasts come, complete with fresh apples and bananas, which are not always available. Nice, although little, fitness center but you can purchase a pass to a more robust setup next door. Loved my room-it was a huge suite with a... More 

Helpful?
Thank Emily S
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Emily S, Thank you for taking the time to review our property! We are thrilled to get an A+ rating from you. I am excited to got to experience all our property has to offer from Residence Inn Mix to spacious suites to breakfast and other area favorites. We hope to serve you again on a future trip to... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed over Christmas and we're planning to stay longer but due to our underwhelming experience we couldn't justify it. Because this was our first time staying away from home at Christmas - I tried to find a lovely place to stay however the 2 bedroom 2 bath suite needs a desperate facelift and refresh. The materials are stained and... More 

Helpful?
1 Thank Thigh_2013
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Thigh_2013, Thank you for choosing to stay with us over the Holidays. I am discouraged to hear your feedback. We would like to investigate the sepcifics of your review and each area of concern. I would love the opportunity to speak with you offline to gather some more details from you about your stay. I can be reached direct... More 

Atlanta
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 29, 2015

We stayed here the week of Christmas for three nights while in town helping our son move to a new city. This place has the nicest staff I have ever met; the breakfast is more than adequate and in the evening there are various food offerings several nights of the week. The facility is fairly new; there is essentially everything... More 

Helpful?
Thank RHHATL
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear RHHATL, Thank you for choosing to stay with us during the Holiday season! We appreciate your feedback. It appears you got the opportunity to experience most amenties our hotel has to offer. I always love to hear our staff was accommodating and friendly! We look forward to serving you again! Best, Kristen More 

Knoxville, TN
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 17, 2015

It was an excellent choice. The rooms are huge, with very comfortable beds. There is a fully equipped small kitchen with a full size refrigerator. The hotel is very clean and fairly new. Everyone was kind and professional. There are restaurants at a walking distance, but you need a car to go to downtown Franklin. The breakfast is included in... More 

Helpful?
Thank salvadorb2
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear salvadorb2, Thank you for choosing to stay with us on your visit to Franklin, TN. We appreicate your time to review and share your experience at the Residence Inn Franklin. We look forward to serving you again! Best, Kristen More 

Tennessee
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 10, 2015

Front desk staff was great, rooms were clean and updated. We stayed in a studio and it was very large. Very quiet. Free breakfast was great! Had hot and cold food and healthy options too. Will stay there again!

Helpful?
Thank tadpole1
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear tadpole1, Thank you for taking the time to reivew our property! We appreciate your feedback and glad to hear you will choose to stay with us again. We look forward to serving you on your next visit! Best, Kristen More 

Mexico City, Mexico
1 review
1 of 5 stars Reviewed November 19, 2015 via mobile

I have visited this hotel many times due to busisness, and in my last stay all my foreign currency dissapeared from my room ( around 45 USD dollar making the convertion) i reported It to the personel at the lobby and they seemed concerned and willing to help, but their management did nothing and only called me a liar and... More 

Helpful?
Thank Hum V
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Hum V, We are very sorry that this situation occurred and have investigated this occurrence to the fullest extent. We take any claim of theft very seriously and are committed to taking all of the necessary steps to research these claims and take the appropriate action in each scenario. We have no history of items being taken from rooms... More 

Tampa, Florida
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed November 19, 2015

I've been coming to Franklin for week every week since May and have basiclly lived at all three Marriott Cool Springs/Carothers properties and, while all three are great, this one is my favorite. The large rooms, the stock your fridge option, the kitchenette all make you feel like you're in an apartment instead of a tiny hotel room. The staff... More 

Helpful?
Thank Lauren J
Kristen M, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Lauren J, Thank you for your thoughtful review! I am thrilled you are treated like family when you stay with us. We strive to know every guest and not only meet but exceed their expectations. I hope to meet you when you stay with us again, please let me know your next visit to our property. We will continue... More 

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