We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hyatt Place Nashville/Franklin/Cool Springs

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hyatt Place Nashville\/Franklin\/Cool Springs
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

336 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
See the most recent reviews
Showing 334: English reviews
Chicago, Illinois
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2016

This hotel is located relatively close to the major interstate junctions at the south side of Nashville. Parking was good and appeared secure. There are good restaurants within walking distance and the Tesla supercharger is located nearby. The room layout was odd: You couldn't easily close the bathroom door as the swing came within inches of the toilet. The through-wall... More 

Helpful?
Thank RRF-51
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for reviewing our hotel. I would like to let you know that our hotel will have a complete renovation in October. This will improve our HVAC system as well as the style and configuration of the bathroom. I would like to invite you back to stay when this is completed! Sincerely, Stephanie Micheels- General Manager More 

Knoxville, Tennessee
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2016

I stay here when I was attending a wedding in the area. This hotel is the same high quality I have come to expect from Hyatt place and why I always look to stay at these hotels when I travel. It was near the Cool Spring Mall which meant plenty of dining options. No problems on this stay and I... More 

Helpful?
Thank MCM123456789
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for your review! I am delighted that you were to enjoy the special occasion and find everything you needed in the area. We look forward to having you as our guest again in the future! With Warmest Hospitality, Stephanie Micheels-General Manager More 

Oak Ridge, Tennessee
Level Contributor
2 reviews
1 of 5 stars Reviewed May 17, 2016 via mobile

Me and my girls were staying 2 nights for a competition as we do in this area a few times a year. We checked in and the suite was dirty and worn and had 2 double beds (instead of queen). My girls were excited to swim so they out in their swimsuits and we took off to the pool...which was... More 

Helpful?
Thank Leslie H
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, I apologize that your stay was disappointing and did not meet your expectations. I can assure you that there will be a coaching session to discuss the lack of customer service. This is definitely not typical of our hotel, or our staff, and I certainly apologize for your inconveniences. Sincerely, Stephanie Micheels- General Manager More 

Birmingham, United States
1 review
3 of 5 stars Reviewed May 17, 2016

This is an ok hotel. The front desk staff was not friendly and the rooms were average. On Sunday morning in the breakfast area, they ran out of coffee on multiple occasions and took forever to refill the carafes. In fact, we waited for over 10 minutes for someone to acknowledge us or refill the coffee, then left. The tub... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Patrick S
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for your survey of our hotel. I apologize that the coffee was not replenished quickly enough. On the weekends, we always have at least 5-6 extra pots made at all times, so I will have a coaching session with the front desk as to why they were not replenished immediately. This is extremely rare for... More 

Lake Villa, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 11, 2016

This is a little gem of a hotel. Rooms are clean and quiet. Staff is very friendly and helpful. The rooms are comfortable and a great plus is there was sectional sofa sitting area separate from the bedroom area with a little bar top, sink and fridge. Desk area had plenty of plugs for charging. Great place to stay. Location... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Barbara C
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your kind comments about our hotel. We are delighted that you enjoyed your stay, and that you had everything you needed. Please come back and visit us again soon! With Warmest Hospitality, Stephanie Micheels-General Manager More 

Birmingham
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 6, 2016 via mobile

This is a convenient hotel to the Cool Springs mall. We were going to the American girl store and visiting family. The hotel would definitely fall into the category of catering mainly to business travelers. The rooms were very small but clean. No kids channels or breakfast items that I would say are kid friendly. I would recommend this hotel... More 

Helpful?
Thank tpayne20
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for your review of our hotel. I am sorry you did not find us to be kid friendly. We always offer a selection of waffles, pancakes, or french toast during our breakfast, as well as a variety of cereals. I apologize that we weren't able to accommodate your needs. It is our hope that you... More 

Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 27, 2016

Recently a group of us stayed at this hotel while we attended a conference in Franklin. Hotel was conveniently located close to freeway and restaurants. The inside of the hotel is much lovelier than the outside. Lobby/public area is large and very nice for groups to hang around in. The biggest plus to this hotel was the size of the... More 

Helpful?
1 Thank Sharon S
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for your review of our hotel! I am glad your enjoyed our spacious rooms, and that we were able to provide everything you needed during your stay. We look forward to having you back as our guest in the near future! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (57)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (3)
Viewed
Dining (3)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Room/Suite (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Franklin hotels
0.4 mi away
Hilton Garden Inn Nashville Franklin / Cool Spring
2.1 mi away
Drury Plaza Hotel Nashville Franklin
0.7 mi away
Country Inn & Suites By Carlson, Cool Springs
Show Prices
Show Prices
Show Prices
1.9 mi away
Homewood Suites by Hilton Nashville / Franklin
0.8 mi away
Aloft Nashville - Cool Springs
0.7 mi away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Ave, Franklin, TN 37067-1686
Location: United States > Tennessee > Franklin
Price Range: $135 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, Hyatt Hotels Corporation, Orbitz, Cheap Tickets, Travelocity and Priceline so you can book your Hyatt Place Nashville/Franklin/Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay