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Hyatt Place Nashville/Franklin/Cool Springs

Traveler (76)
Room & Suite (55)
Dining (7)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Bar/Lounge
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
105Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
688Reviews
142Photos
4Q+A
48Room tips
Traveler rating
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Popular mentions
They apparently remodeled so there is new paint any tile. Sediment lined the tub every time we showered, beds and pillows were TERRIBLE! Food was decent, very monotonous over the 4 days though. We even found a hospital lead pad (those sticky things) on the floor. Housekeeping
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 3 days ago
Dear Valued Guest - Thank you for giving a review of your most recent stay with us. We are so sorry your stay was any less than satisfying. I can assure you that items you mentioned will be addressed with each department. We greatly appreciate you choosing Hyatt Place and hope that this does not encourage you against staying with us again in the future. Tiffany Coleman Operations Manager
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The Hyatt Cool Springs was a great location for us as we spent the whole weekend at a sports event at the Williamson County Recreation Facility on Route 253 about 5 minutes from the Hyatt. The room was large and clean, easy access to Int. 65, also to restaurants. We were very
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 5 days ago
Dear Valued Guest - Thank you for finding a moment to give a review of your most recent stay with us. It's always nice hearing how much our guest enjoyed their stay with us, as well as our convenient locations. Thank you so much for choosing Hyatt Place Nashville/Franklin/Cool Springs. Please come back and see us! Tiffany Coleman Operations Manager
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The entire staff was very professional and friendly! Rooms were clean and comfortable. Great location in the heart of Cool Springs and Franklin. Lots of yummy restaurants nearby. Would definitely recommend!
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 5 days ago
Dear Valued Guest - Thank you for your kind review. We are so happy to hear that you would recommend us to your friends and family. I will be sure to give your feedback to our staff. Thank you so much for choosing Hyatt Place Nashville/Franklin/Cool Springs. Please come back and see us! Tiffany Coleman Operations Manager
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The hotel was extremely nice and a great retreat after a beautiful rehearsal and wedding. The room had a sitting area and was much more than we expected We enjoyed the breakfast, it was a pleasant surprise. Great place to stay.
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 5 days ago
Dear Valued Guest - Thank you for your review. We are so happy you enjoyed your stay with us, and thrilled to hear we exceeded your expectations. We would love for you to stay with us again on your next trip to Franklin, TN. Thank you so much for choosing Hyatt Place Nashville/Frankin/Cool Springs. Tiffany Coleman Operations Manager
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A one night stay on our way back from Florida. The room was absolutely fantastic - spacious and extremely clean. Towels were actually large enough to put around your body and sheets were soft and the bed just the right mix of firm yet comfy. Hated the pillows but I’m generally
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Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 1 week ago
Dear Valued Guest - Thank you for your review. We greatly appreciate your feedback. We are happy to hear how much you enjoyed our friendly staff and spacious rooms. I would like to apologize for the issues you had with your A/C unit, and I will be sure to provide your feedback to the appropriate departments to ensure these items have been taken care of. Thank you so much for choosing Hyatt Place Nashville/Franklin/Cool Springs. Please come back and see us! Tiffany Coleman Operations Manager
Read more
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Photo provided by managementHyatt Place Nashville/Franklin/Cool Springs
Photo provided by managementHyatt Place Nashville/Franklin/Cool Springs
Fridge, desk, wet bar.
The outlets on both sides of the bed were covered by a shelf, rendering them USELESS!
Bathroom was uncomfortably small!
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Do you offer a washer and dryer for guest use?
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag) to the front desk anytime before 9AM. We will then send them off and have your items back by 7PM that evening.
0 votes
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0 votes
What is the exit on Interstate 65 that I take to reach the hotel?
We used exit 68 (Moore's Lane), then Galleria Boulevard, then east on Bakers Bridge Road over I-65. The Hyatt is next to and behind a car dealership.
0 votes
Show all answers
"We had 5th floor"
"We had a corner room on top floor and I never heard any neighbors or staff while in room."
"Park in the back and you can be very close to the door."
"Highest floor is 6th and either ends of the hall are the most quiet."
"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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PRICE RANGE
$138 - $279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt place nashville/franklin/cool springs hotel franklinhyatt place franklinhyatt franklinfranklin hyatt
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
128
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