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Hyatt Place Nashville/Franklin/Cool Springs

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#10 of 23 Hotels in Franklin
Certificate of Excellence
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Hyatt Place Nashville\/Franklin\/Cool Springs
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407 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Houston
Reviewed 5 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sashab334
Scottsboro
Reviewed 6 days ago NEWvia mobile

I will definitely stay here in the future. It was reasonably priced, very clean & the rooms were quite big. 2 double beds (would have liked queens), large sitting room with sectional sleeper sofa, Mini fridge etc. No microwave and the biggest negative to this place is the lack of available outlets for charging things or hair accessories. Other than...

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Helpful?
Thank Tom V
Nashville, Tennessee
Reviewed 2 weeks ago

Meh. Was more expensive than other area hotels and felt very crampt. Service was very slow annd food was cafeteria quality. Breakfast was ok bit more like fast food than a restaurant. Overall three stars.

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Helpful?
Thank virgiliog651
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My apologies that you stay was anything less than satisfactory. I'm sorry to hear that our dining options were not to your liking, and even more disappointed to hear that our staff didn't did not perform efficiently. Please rest assured that both issues...

Franklin, TN, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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1Thank W2484UMmarks
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Franklin
Reviewed 4 weeks ago

This location is by far the best Hyatt Place I have stayed in. The entire staff were most pleasant and helpful. In addition, I highly recommend the chocolate chip cookies. They even warmed them up for us and they were oh so good. Fabulous stay. Thanks, Hyatt!

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Daniel R
SMicheels, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. Thank you so much for the nice compliments. I'm so glad you enjoyed the cookies! We look forward to having you back as our guest in the future! With Warmest Hospitality, Gina Brooks-Assistant General Manager

Houston, Texas
Reviewed 4 weeks ago

Rooms have just been renovated with new mattresses!!! Staff is soooo friendly and attentive to your needs. My only negative comment would be a very personal one. When they renovated they made all of the king rooms with a walk-in shower😳 I am addicted to my relaxing bath before bed and had to move to a double room so I...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank TravpalMaci
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I greatly appreciate your kind words about our staff and I'm very happy to hear they're doing such a fine job! We are very excited about our newly renovated rooms and public areas and ready to return to full service in February. My apologies that our new bathroom...

Atlanta, Georgia
Reviewed January 11, 2017 via mobile

Checked in today. Fitness room closed. Internet out on 6th floor. Construction dirt. Why charge a premium and deliver sub standard performance? I am a diamond Hyatt member. I stay in hotels 200+ nights a year. They need to manage the construction better and let people know the net is down on certain floors prior to giving a room Not...

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Helpful?
Thank johnwR5332RT
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. Clearly, the ball was dropped with regards to expectations and delivery. We are excited about our renovation, but also know that it can and does cause some inconveniences. Challenges such as intermittent internet outages, no on-site fitness center (although an off-site option is...

Middle Tennessee
Reviewed January 9, 2017

Hotel is under renovation, was not advised when I called. Would have appreciated being told so that I could make an informed decision. Room vibrated through mid-evening. Breakfast was well below standard - hot foods were cold, milk/juice not on ice, apples and bananas were overripe to the point of being mushy. Room in and of itself was fine -...

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Helpful?
Thank southerntraveler2017
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause (such as our breakfast offering/location). We are scheduled to...

Knoxville, Tennessee
Reviewed January 8, 2017

The place was dirty and very dusty. The elevator was making noise like it was going to break down. The price was over priced for a motel 6 experience. Hallways were creepy with doors to other rooms opened full of crap.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 413yurim
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. I agree that some areas look a bit strange...

Reviewed January 6, 2017 via mobile

The cleaning crew left my room open and several items were stolen! Hotel has done nothing and insurance nor hotel will return my call! Due to there staff negligence my things were stolen! For a month I have left messages and sent emails and Hotel manager has yet to return my call!

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Helpful?
Thank Kristen C
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - My apologies for the unfortunate circumstances you experienced at our hotel. Please note that the matter is in the hands of the authorities and our staffing agency's insurance company. If there is any information or assistance we can offer from the hotel, we will absolutely be in contact. Thank you for choosing Hyatt Place. Stephanie Micheels...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range: $136 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travelers.
3 questions
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We got a room on the first floor and was so quiet.”
 of 5 bubbles TammyW109, Oct 5, 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
 of 5 bubbles Holiday_Maker49022, Sep 22, 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
 of 5 bubbles justme011, Aug 23, 2016 | Read review
“Any floor other than the first.”
 of 5 bubbles GreenLakerGA, Jul 13, 2016 | Read review
“Convenient to interstate and local activities but no great views.”
 of 5 bubbles brianrshaw56, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question