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Franklin Marriott Cool Springs

Marriott Hotels$194*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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Franklin Marriott Cool Springs
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472 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 469: English reviews
miami, fl
Reviewed May 19, 2015

This is a very nice business hotel. Service is very good and the rooms are very spacious. Beds are very comfy and the bathrooms come with the usual amenities. I did not try any of the restaurants so cannot comment on that but would stay here again

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Helpful?
Thank Dandyone
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Dandyone, Thank you for being our guest. We are glad to know that you enjoyed your stay.

London
Reviewed May 17, 2015

Stayed in order to attend a wedding and was extremely disappointed in the standard of service provided from a brand that (in Europe at least) is both reliable and premium. The rooms are reasonable and I understand from the reviews here that they will be updated in a planned refurbishment. The pool area is fine and the bar/restaurant and fine,...

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Helpful?
Thank goodtimeslondon_8
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Goodtimeslondon_8 Thank You for being our guest. We apologize for the inconvenience you experienced during your stay. The issues you faced in no way reflect the standard of the hotel. We pride ourselves on providing excellent service and realize that we feel short of that during your stay. I am happy that we were able to accommodate you an added...

Raleigh, North Carolina
Reviewed May 14, 2015

As a former "Road Warrior", and one who spent thousand of nights on the road over 20 years, including Marriott(Had Status), this hotel was a disappointment. Location A good location, although seems more situated for a corporate customer. Plenty of restaurants in the area and seemed safe. Actually saw a security person walking the to when we arrived. HOTEL The...

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Helpful?
Thank wakecountyman
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wakecountyman, Thank you for being our guest. We are excited to begin our renovation and hope that you will allow us to share our new product with you. We apologize for the inconvenience during your check in, it is our goal to provide excellent service to every guest. We hope that you were able to enjoy your stay. Thank you.

Fort Worth, Texas
Reviewed May 6, 2015

I have to say this hotel did not meet my expectations of a Marriott. There were obvious areas that needed updates and cleaning in the room. I was on the 2nd floor. The bathroom- floors, walls, tiles and doors all looked old and dirty. Room- the furniture looked mismatched, the mattress was awful, the edges were broken down and it...

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Helpful?
Thank spawithlisab
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

spawithlisab, Thank you for taking the time to let us know about your experience. I apologize for the inconvenience during your stay. I have passed your concerns to our Food and Beverage Department so that we may prevent this in the future. I would also like you to know that we will begin a full renovation August 2015, that will...

Reviewed May 6, 2015 via mobile

I've stayed at this motel multiple times in the past for business and it is usually nice and clean. This time I had some reservations because the trash can hadn't even been taken out when I checked in. Room just wasn't as clean as it normally is.

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Helpful?
Thank Adam G
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Adam G. Thank you for being our guest! We are happy to have been able to host you on several occasions. We apologize that this visit did not meet your ,or our, expectations. I have passed this information along to our staff in hopes that we may prevent this from happening in the future. Thank you for your feedback, we...

Pensacola, Florida
Reviewed May 3, 2015

I would categorize this hotel as upscale at a good price with good service and clean. Great fitness center,hot tub and pool which I like after a day on the road and very accommodating staff. 2 minutes to get back onto 65 and by the way Frankin is a wonderful upscale and beautiful town with great shopping and accommodations.

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Helpful?
1Thank Mike G
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mike G. Thank you for being our guest! We are happy to know that you enjoyed your stay. We hope to host you again soon. Thank You.

Cleveland, Ohio
Reviewed April 27, 2015

We traveled to Franklin, TN for a wedding that was being held at the Franklin Marriott Cool Springs. The setting of the hotel was beautiful. Staff was so welcoming and helpful. Rooms were comfortable and clean. On my last several trips to other destinations, I have requested connecting rooms for children and/or grandchildren, and was always told they would write...

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1Thank Pinned
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

PiB49, Thank you for being our guest! We pride ourselves on providing excellent service and we are happy to know that we were able to accomplish that for you and your family. We hope that you will allow us to host you again. Thank you.

Birmingham, Alabama
Reviewed April 26, 2015

This is my favorite Nashville hotel for many reasons. I am there for work and it is very close to the interstate. There is an in house restaurant in case I don't want to go out to eat. It is close to restaurants and shopping and is in a good area. The beds are oh so comfortable! The staff is...

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Helpful?
1Thank Pkadrm
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Pkadrm, Thank you for your loyalty! We are happy to know that your have enjoyed your stay on so many occasions. We hope that you will continue to be our guest. Thank you!

Seattle, Washington
Reviewed April 21, 2015

Typical Marriott business hotel with close to businesses, malls and many local shops and restaurants. Only 20 minutes from downtown Nashville with comfortable clean rooms and hospitable staff. Highlights: large rooms. Free parking. Pool and gym. Plenty of running/walking trails. Lows: outdated rooms. Will still come back if in the area again.

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Helpful?
Thank bariatricrunner
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

bariatrictrunner, Thank you for being our guest. We are happy to know that you enjoyed your stay. We will start a full renovation in August of this year, and hope that should your travels bring you back to the Franklin area you will allow us to host you again. Thank you.

Gardendale, Alabama
Reviewed April 20, 2015

This is a good hotel if you are wanting to stay in the Franklin/Brentwood area, but a little far to stay if you want to go downtown. Convenient to many restaurants and the mall. Nice hotel, clean, typical of Marriott hotels.

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Helpful?
Thank Minh H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Minh H, Thank you for being our guest! We hope that you will allow us to host you again. Thank You.

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Location: United States > Tennessee > Franklin
Price Range: $197 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travelers have asked, with answers from Franklin Marriott Cool Springs staff and other travelers.
1 question
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Aski for a room near the elevator....less walking”
dennisr489, 4 weeks ago | Read review
“We had a very quiet floor”
Docsun2017, 4 weeks ago | Read review
“Just get a king bed”
mikecA3192UU, Mar 16, 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, Mar 1, 2017 | Read review
“9th floor room was quiet with nice view.”
RogerThat51, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Marriott Hotels
$194* /night
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Prices are for 1 room, 2 adults
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