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Franklin Marriott Cool Springs

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Franklin Marriott Cool Springs
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420 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Lebanon, Indiana
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here on business, arrived late and left early so did not have a lot of time in hotel. The shower was great, the bed was comfortable, the air conditioning worked well. Nice, large flat screen TV. Plenty of free parking.

Helpful?
Thank Brad913
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Brad913, I am glad you had a good experience, although it was short. The positive comments are appreciated. I hope you have an opportunity to come back and stay a while longer. Sincerely, Michael S More 

knoxville tn
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Attending a family wedding and my family and my son and his family were arriving 1 day earlier. I reserved rooms for all of us but I had planned to arrive the following day. I have done this numerous times at Hilton even as recently as 2 weeks ago. I called to be certain they could check in, as I... More 

Helpful?
Thank brc4
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

brc4, Thank you for taking time to share your comments. I apologize that our credit card policy created a negative experience for you. I will review the policy with our team and work to improve the process to make the check in process less cumbersome. Again, thank you and we hope for another opportunity to provide a better experience the... More 

memphis
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located near plenty of shopping options, and close to downtown Franklin. Pros: Very clean and updated rooms, a comfortable outside patio, pleasant staff. Cons: No parking valets or help with luggage, breakfast buffet offerings were all less than warm, very crowded indoor pool, groups of kids everywhere, conference food, mediocre, at best, our room was not cleaned... More 

Helpful?
Thank stray
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

stray, Thank you for sharing your review of the Franklin Marriott Cool Springs. I am sorry that we did not live up to your expectations. We will work to improve upon the cons and hope to have an opportunity to better serve you in the future. Sincerely, Michael S More 

Columbia, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stay at this Marriott twice a year due to business. It is always comfortable with friendly staff and it is in a convenient location. They "updated" the decor recently. It needed updating but I'm disappointed in the new look. It is too modern--all steel and gray. I'm sorry they went overly-trendy by using this design. I will stay there... More 

Helpful?
Thank Dr_Tina57
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Dr_Tina57, Thank you for taking time to share your feedback on the renovated Franklin Marriott Cool Springs. The new design is a dramatic change from the prior look as we work to keep the hotel modern. I am sorry that you do not care for the new look but hope it will grow on you during future visits. Sincerely, Michael... More 

Ohio
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was good before, but, very outdated decor and set-up. With the renovations, they have moved into the modern, chic era. Love the rooms, lobby, and open spaces. Great amenities. Lobby bar and restaurant have decent food and Starbuck's coffee.

Helpful?
Thank kk4travel
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

kk4travel, I am happy to see you enjoyed the renovated Franklin Marriott Cool Springs. It has been an exciting year following the completion of the project and we are thrilled that our guests are enjoying the outcome. We are looking forward to your next visit. Sincerely, Michael S. More 

Pataskala, Ohio
Level Contributor
109 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Melissa Duvall was hired to provide entertainment in the lounge. She was wonderful. Truly a bonus and worth following. The food in the restaurant was unexpectedly very good. You can't beat 10 dollars for a very very good breakfast and lunch buffet. The Marriott was as expected beautiful.

Helpful?
1 Thank Kathy B
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kathy B, Thank you for posting your feedback on the Franklin Marriott Cool Springs. I am so glad that you enjoyed Melissa's entertainment and the Stave Regional Kitchen and Lounge. Come back and see us soon! Sincerely, Michael S. More 

Dallas, Texas
Level Contributor
297 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is a Marriott property that has completely gone through room renovations. The new style is very contemporary and excellent. There is now a hanging bright light in the room, above a large round table; also a rolling desk with ergonomic computer chair. Finally, you can roll the table in front of the large TV and watch TV while working... More 

Helpful?
Thank oceanpalace
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

oceanpalace, I am glad you enjoyed the Franklin Marriott Cool Springs and appreciate you sharing your review. It is nice to hear that the functionality of the renovated room is positive. We look forward to your next visit. Sincerely, Michael S. More 

stillhere
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 23, 2016

We decided to stay again at the Marriott Cool Springs at the urging of the general manager, and I am sure glad we did! Now that the renovation is complete, the staff seems to have a better handle on customer service and things seemed back to the usual, high level of service we had come to expect when staying at... More 

Helpful?
Thank justme011
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

justme011, I am so happy that you decided to give us another chance at the Franklin Marriott Cool Springs; and, I am happy to hear we have restored your faith. Thank you so much for taking the time to share your recent experience. We are looking forward to your next visit. Sincerely, Michael S. More 

New York City, New York
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 15, 2016

I've stayed at this hotel 4 times in the last few months and had a good experience each time. Rooms are clean & modern. Easy on/off the highway and plenty of parking. Very good fitness center with treadmills, elliptical machines and weights. Breakfast & dinner at the restaurant is good. My only complaint is that the rooms lack a traditional... More 

Helpful?
Thank May0rQuimby
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

May0rQuimby, It is great to read that you enjoyed the Franklin Marriott Cool Springs and we appreciate your loyalty. I am happy to report that the new desks and desk chairs have arrived and are in the guest rooms. We look forward to your next visit, and your thoughts on the new desk. Sincerely, Michael S. More 

Gurnee, Illinois
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 14, 2016

Stopped on way to Rosemary Beach, FL for 1 night. Was amazed at how beautiful and clean this hotel was. Not one thing bad about this hotel. Staff was friendly and helpful. Would highly recommend it. 20 miles south of Nashville. Prices were so reasonable compared to other properties. Food places were walkable. Would recommend MO's BBQ which is a... More 

Helpful?
1 Thank Luvtheoceandjtx2
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Luvtheoceandjtx2, We are glad you had an opportunity to stop at the Franklin Marriott Cool Springs on your way to Florida. We appreciate your positive review on the hotel and hope to see you again in the future. Sincerely, Michael S. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Location: United States > Tennessee > Franklin
Price Range: $185 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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