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Franklin Marriott Cool Springs

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Franklin Marriott Cool Springs
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435 Reviews from our TripAdvisor Community

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Showing 432: English reviews
United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We visit the Cool Springs area every year - sometimes twice a year - which we did this year. We have stayed at the Marriott just about every visit. When we visited this hotel earlier this year, we liked the new modern decor/latest remodel that was done throughout the hotel. During our recent Thanksgiving stay, we were surprised at our... More 

Helpful?
Thank HenryBug
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

HenryBug, Thank you for taking time to share your feedback regarding your recent stay at the Franklin Marriott Cool Springs. I am disappointed to read that our guestrooms did not meet your expectation. I would like to get more specific details from you so that I can address the concerns. Would you mind reaching out to me at 615-261-6100? Sincerely,... More 

Michigan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 week ago

Actually a very nice modern property , very well laid out rooms , but on the smallish side . But then trip over themselves on some idiotic stuff . example = I check in & pay in full , in cash for my stay . Then they proceed to argue with me for 5 minutes about = giving a CC... More 

Helpful?
Thank gman56
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

gman56, Thank you for sharing your feedback on this site. As this review is posted on the Franklin Marriott Cool Springs site, it appears the details (front desk agent name, limited housekeeping staff/service) relate to another hotel. Is this perhaps another Marriott property in the area? Clarification would be appreciated and I can be reached at 615-261-6100. Sincerely, Michael S More 

US
Level Contributor
138 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 week ago via mobile

We have traditionally stayed at this hotel when visiting family, often on Thanksgiving. This trip - We have found misapplication of my creditcard, our room uncleaned at 1:30pm (told they dont clean some rooms until 4pm) and trainees working unsupervised. When raised with GM, he obfuscated/confused the issues and wasn't helpful in any way. The facility has been renovated. That's... More 

Helpful?
Thank parryaftab
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

parryaftab, I appreciate you posting a review of the Franklin Marriott Cool Springs. I am sorry that I did not live up to your expectations and wish you well in your future visits to Franklin. Sincerely, Michael S. More 

North Carolina
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago via mobile

I stayed for the first time at the Franklin Marriott Cool Springs after visiting Cool Springs on business several time. The cost of the visit was very competitive. I found the following:' 1) There is an improvement project going on at the hotel. My room was excellent, but the Concierge lounge was not available. 2). I was placed in a... More 

Helpful?
Thank BizTravelerNC
Tennessee
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago via mobile

This hotel is clean and the beds are soft with ample pillows. The staff was awesome and they are primary reason reason this is a 5 not a 4. While the rooms are small and the bathrooms are not well lit they are clean. The pool was not heated. At least there was a workout room with good treadmills. There... More 

Helpful?
Thank Regibus
Huntsville, Alabama
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

We stayed overnight in this hotel because it had a pool and our daughter was looking forward to swim. It was around the same price point as other hotels in the Cool Springs area, and we had normally had good experiences with Marriott hotels. Unfortunately this was the exception. The pool was disgusting. We reported it but it was night... More 

Helpful?
Thank Bamashelly
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Bamashelly, Thank you for posting your review of the Franklin Marriott Cool Springs. I apologize that your stay was less than perfect. We do address issues brought up in reviews, especially when we do not deliver the expectation that we consistently deliver. We realize we will have breakdowns in our processes and it is important to us to get them... More 

Tuscumbia, Alabama
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

We stayed here recently while attending a business conference. The room was great with a nice seating area and desk. Everything was clean and neat. We received great service from the staff and were made to feel welcome.

Helpful?
Thank Philco43
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Philco43, Thank you for sharing your comments regarding your recent stay at the Franklin Marriott Cool Springs. It is great to share positive feedback with the team and we are happy you enjoyed the hotel. I hope your travels bring you back to stay with us again down the road. Sincerely, Michael S More 

Denver, Colorado
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 23, 2016

Been here several times in the past -- however, this was my first time since their makeover. The renovated lobby and restaurant areas appear modern. Enjoyed the outside sitting area with the fire pits! Room also appeared modern and very clean. My room was situated at the end of a hallway -- very quiet, with minimal traffic noise. Used the... More 

Helpful?
Thank Caveman712
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Caveman712, I appreciate you posting your review on this site and I am glad you enjoyed your stay at the Franklin Marriott Cool Springs. The outdoor seating and fire pits are our newest addition and it is good to see the positive feedback. Come back and visit the next time your travels bring you to Franklin. Sincerely, Michael S More 

Ladue, Missouri
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 20, 2016

Overall, my stay this past week at this Marriott wasn't too bad for the most part. I didn't give them the highest rating because of a few issues. For example, the toilet was broken and sat way down too close to the floor coupled with the fact that the bath tube keep dripping precious water non stop for three days.... More 

Helpful?
Thank David W
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

David W, Thank you for taking time to share your detailed feedback regarding your recent stay at the Franklin Marriott Cool Springs. You bring up some very valid points that I will share with my team so we can make improvements. We will continually strive to achieve a high level of service and your suggestions will help. I hope we... More 

Birmingham, Alabama
Level Contributor
6 reviews
6 hotel reviews
Reviewed October 17, 2016

The Cool Springs Marriott in Franklin,TN is great for a conference. The entire staff of the hotel is absolutely the best. From the initial meeting with the Meeting and Planning staff to the end of the conference was flawless. You always felt you were the only visitors there because staff was available and on site at all times.They would continuously... More 

Helpful?
Thank L1871SFjohnr
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

L1871SFjohnr, I am so happy that you enjoyed your stay and event at the Franklin Marriott Cool Springs. Thank you so much for your positive comments, especially regarding the team members. We hope to see you again in the near future. Sincerely, Michael More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range: $137 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travelers have asked, with answers from Franklin Marriott Cool Springs staff and other travelers.
1 question
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“off street room”
 of 5 bubbles gman56, 1 week ago | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, Oct 20, 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, Oct 17, 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, Sep 24, 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, Sep 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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