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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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447 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Greenville, South Carolina
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Franklin TN area has so many hotels it's difficult to keep a consistent high-quality experience, but my stay here will be my last. The room had various little things wrong, not terrible but annoying such as the air conditioning which never quite worked right and keep the room humid the whole stay. Lights and outlets that didn't work or... More 

Helpful?
Thank BorisMurchant
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for completing a review of the Hampton Inn Franklin. I sincerely apologize for the shortcomings during your stay and wanted to assure you that I will bring these items to the attention of my team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your... More 

Raleigh, North Carolina
Level Contributor
668 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

There are many reasons I have to rate this Hampton average, because for a Hampton property that's exactly what it is. When I travel for business, not having a fridge is extremely inconvenient. The temps hovered between 93-97 degrees daily and not being able to chill water for my daily commute was tough. I try to keep healthy breakfast options... More 

Helpful?
Thank orreo5859
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. I am glad to hear you enjoyed the location of the hotel and that our staff was friendly. I wanted to apologize for the shortcomings during your stay. Thankfully we will be receiving a renovation in the near future. If you do happen to stay with us again before... More 

RIPLEY, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel is in a safe location, cordial friendly staff from the front desk to housekeeping. The rooms were clean with a good presentation and an extra blanket which we did not need. I was a little disappointed with the breakfast. When we ate, there was only one meat, no eggs, no gravy and no appetizing pastries.

Review collected in partnership with Hampton

Helpful?
Thank Carolyn D
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Carolyn, Thank you for reviewing the Hampton Inn Franklin. I wanted to apologize for your experience in breakfast and assure you that I will mention this to my team. I am glad to hear that the staff made your stay. If you have any additional feedback, please feel free to contact me at 615-771-7225. Sincerely, Devann Benson Assistant General... More 

Clinton, KY, United States
1 review
2 of 5 stars Reviewed 1 week ago

First, let me say, the staff was friendly and as accommodating as they could be, but the facility is in bad need of updating, starting with the air conditioning. It ran very cold or not at all. There was no auto set. The bathroom was in need of work and the sink drain was slow. The dining area was small... More 

Review collected in partnership with Hampton

Helpful?
Thank Evelyn G. W
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Evelyn, Thank you for reviewing the Hampton Inn Franklin. I wanted to apologize for the shortcomings during your stay. Thankfully we will be receiving a full renovation in the near future. We are hoping to open up the lobby for a more inviting feel. If you have any other questions or comments, please feel free to contact me. Thank... More 

Stamping Ground, Kentucky
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My family came with me while I was on a business trip. They were in the room most of the time. They planned to go to the pool each day while I was at work. Unfortunately the pool was closed the 3 days we were there. The hotel staff offered to have a shuttle take them to another Hilton owned... More 

Helpful?
Thank Hunterallday
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin! We greatly appreciate your nice comments about our hotel and are glad to hear you have enjoyed your stay! Sincerely, Devann Benson Assistant General Manager More 

Louisville, Kentucky
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I were in town for AAU basketball. This particular hotel was centrally located for my daughter's games. There are many options for dining in the area and there is a mall within minutes of the hotel. If going downtown, you can expect a 15 minute drive without traffic. You can also drive to the quaint area of... More 

Review collected in partnership with Hampton

Helpful?
Thank martha w
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Martha, Thank you for reviewing our hotel. We always love to hear that a guest has enjoyed their stay. We hope to see you again soon! Sincerely, Devann Benson Assistant General Manager More 

Oak Park, Illinois
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lobby is attractive. The location is good. Plentiful free parking. Wifi was free but didn't work well at all. Breakfast was free. It was pretty average. There was an outdoor pool, but it was not well kept. There were always bugs and leaves floating in it. In our room, there was a big red stain on the carpet, and... More 

Helpful?
Thank 13ellezee
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, I sincerely apologize for what you found in your room and the service you received from the staff. This is not the Hampton way. I will share these items with my team so these issues will be corrected moving forward. Please feel free to contact me at 615-771-7225 or at devann.benson@Hilton.com. Your feedback is very important to... More 

Orlando, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed wonderful service at check in. They upgraded us to a very nice Suite. We enjoyed our stay. This hotel is a great location next to shopping, lots of resturants and interstate. I whish we could have stayed longer.

Review collected in partnership with Hampton

Helpful?
Thank Rachel K
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Rachel, Thank you for reviewing the Hampton Inn Franklin. We are glad to hear you enjoyed your stay with us! We look forward to seeing you again. Sincerely, Devann Benson Assistant General Manager More 

Milton, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I love the feel of this hotel and close to lots of shopping, restaurants. I have stayed her with my grandkids, they always love it and my mom. Always a great experience. I would recommend to everyone.

Review collected in partnership with Hampton

Helpful?
Thank Kathryn W
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Kathryn, Thank you for your kind comments about our hotel! We are glad to hear that you enjoyed your stay and we hope to see you back again soon! Sincerely, Devann Benson Assistant General Manager More 

Huntsville, Alabama, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I was very pleased with the service and attention to detail provided by the reception staff, the breakfast staff, and the hotel custodial staff. The people who work at this Hampton Inn are top notch and really care about the guests. While this location is a little bit removed from the city center it is located close to other attractions... More 

Review collected in partnership with Hampton

Helpful?
Thank Dale A
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Dale, Thank you for completing a review of the Hampton Inn Franklin! We greatly appreciate the positive feedback and hope to see you again soon! Sincerely, Devann Benson Assistant General Manager More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 

Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range: $142 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Priceline, Expedia, Hotels.com, Travelocity and Odigeo so you can book your Hampton Inn and Suites Nashville Franklin (Cool Springs) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs
Hotel Style:
#5 Family Hotel in Franklin
#6 Business Hotel in Franklin
#6 Romantic Hotel in Franklin
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