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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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463 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Florida Panhandle, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel was everything you expect to have at a Hampton. Breakfast was very good also. The clerk to check us in was very good and check out was also easy. WE didn't have a reservation but check was easy.

Review collected in partnership with Hampton

Helpful?
Thank trudyp388
Deming, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything was wonderful including staff. When I arrived staff greeting me with a smile and respect. Room was clean and housekeeping was on top of items I needed. The coffee bar was great! My entire stay was just the way I liked it and I couldn't ask for more.

Review collected in partnership with Hampton

Helpful?
Thank Patricia J
Tallahassee, Florida
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Rooms were clean & comfortable. Staff members were professional & personable. They graciously offered beverages and snacks upon check-in (we have Diamond status). We got a room on first floor as we requested.

Helpful?
Thank cheryl8102015
Huntsville, Alabama
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is great. Near the interstate and near all the major shopping in the area. Right next to shopping malls. It is about a 20 minute drive to downtown Nashville. Clean Hotel and very friendly staff. The lobby is nicely laid out and comfortable seating areas and breakfast area. Ample parking and some of it shaded which is nice. Pool... More 

Helpful?
Thank RJ39
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. We are glad to hear that you have enjoyed your stay with us. I would like to apologize for the noise during your stay. We do try our best to place everyone away from the noise if occupancy allows. Thank you for staying with us! We hope to see... More 

Decatur, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean Rooms, Professional and Friendly Staff! The location is very convenient to everything in Franklin! The staff was very very helpful and was able to accommodate my immediate needs considering that I made a same day reservation - my room was in the process of being cleaned and the front desk staff called housekeeping to confirm that a room preference... More 

Review collected in partnership with Hampton

Helpful?
Thank Beverly H
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Beverly, Thank you for completing a review of the Hampton Inn Franklin. We are happy to hear you have enjoyed your stay with us! We hope to see you again soon! Sincerely, Devann Benson Assistant General Manager More 

Atlanta, GA
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel rooms are very clean and comfortable and the staff is very friendly. The only complaint is the breakfast area. Not enough tables for the size of the hotel and number of guests. Also the layout for the breakfast foods is inefficient. Makes it difficult to see what is available as it appears you should line up and wait. Other... More 

Helpful?
Thank Yokelso
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Yokelso, Thank you for completing a review of the Hampton Inn Franklin. I wanted to apologize for the difficulty you found in the breakfast area. Thankfully, we will be receiving a renovation in the near future to help out with our crowding in the lobby. We hope to see you again soon. Sincerely, Devann Benson Assistant General Manager More 

Huntsville, Alabama
Level Contributor
15 reviews
3 of 5 stars Reviewed 3 weeks ago

Room not ready even though I did early check-in using Hampton App. Why have an App if they are not going to comply with it. Very very very slow internet. No refrigerator in room. Hostess at desk wearing dress showing 3/4ths of her breast.

Review collected in partnership with Hampton

Helpful?
Thank Walter K
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Mr. K, Thank you for completing a review of the Hampton Inn Franklin. I wanted to personally apologize again for your stay with us. I completely understand that these mishaps would be discouraging. As stated in my email previously, I will be speaking with the associate about our dress code and regarding our Echeck-ins. Unfortunately we do not have... More 

Bloomfield Hills, MI, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel frequently on business and usually alone. This is a very comfortable, clean hotel and the staff is very friendly. Lots of things to do very close to the hotel - good restaurants, mall and downtown Franklin is only 15 minutes away. I highly recommend this hotel.

Review collected in partnership with Hampton

Helpful?
Thank Arlene A
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. We greatly appreciate your feedback and are glad to hear you have enjoyed your stay. Come see us again soon! Sincerely, Devann Benson Assistant General Manager More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

Great experience. I'd stay here again if back in the area. Very clean. Staff was friendly. Nice location too. Not too far from Franklin square (driveable in less than 10 minutes). Good shopping next to the hotel.

Review collected in partnership with Hampton

Helpful?
Thank royam767
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for reviewing the Hampton Inn Franklin. We are happy to hear you have enjoyed your stay with us! We look forward to seeing you again soon. Sincerely, Devann Benson Assistant General Manager More 

Indiana
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband & I stopped on our way back from vacation. Franklin, as we already knew is a wonderful city. The hotel appears to be fairly new. It's very nice & clean plus the staff is very friendly. The room was average but had no fridge or microwave. There's a very nice restaurant next door & just up the hill... More 

Helpful?
Thank Robinv1963
Devann B, Assistant General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Dear Valued Guest, Thank you for completing a review of the Hampton Inn Franklin. We greatly appreciate your feedback and are glad to hear you have enjoyed your stay with us. I do want to apologize for the experience you had with our breakfast. We are pushing for the Hampton brand to make some changes in the near future. Again,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 

Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 S Springs Dr, Franklin, TN 37067-1616
Location: United States > Tennessee > Franklin
Price Range: $149 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs
Hotel Style:
#5 Family Hotel in Franklin
#6 Romantic Hotel in Franklin
#6 Business Hotel in Franklin
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