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Cosby Creek Cabins

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4378 Cosby Hwy, Cosby, TN 37722-2557
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About

#5 of 15 Specialty lodging in Cosby
Location
Cleanliness
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Value
Property amenities
Free parking
Non-smoking hotel
Room features
Kitchenette
Refrigerator
Room types
Non-smoking rooms
72Reviews5Q+A13Room tips
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Barb S wrote a review Nov 11
2 contributions1 helpful vote
We stayed at Cosby Creek Country Cottage from Friday, 6 November to Tuesday, 10 November. Location was in Newport which was secluded and 50+ min away from Gatlinburg not 35 as the web site stated. Cabin was in need of some TLC and cleaning. The counter tops were cracked, refrigerator was making a loud noise and had bungee cords as shelf holders in the freezer, some of the utensils were dirty (we were not sure what to expect or what was supplied so we had brought our own utensils, plates and pots), the coffee maker was dirty, the washing machine had hair and dirt in it and the inside lid was rusted, etc. Since they charge a $65 cleaning fee I was surprised that we needed to clean before we could relax. There was also an envelope asking for tips from the cleaning staff which I find to be tacky. I emailed (included photos and video) Cosby Creek twice once on Saturday morning and again on Monday morning to notify them of the issues with the cabin. I then called them Monday to verify that the received my email and was told they did not. I informed the lady of the date and time I sent the email and she put me on hold for a minute and when she came back told me they did receive it and what it said. I suspect that they made the choice to ignore our email. Any way she proceeds to tell me that they have not had any complaints and "We don't know if people don't tell us". To us this was an excuse because if you are managing a property, you should be periodically checking the property. So now they have been told and the solution was to talk to the cleaning people and let the owner know of the items that need repairs. There was no attempt to have anyone come and clean or reimburse the cleaning fee. Over all the cottage was ok. The owner needs to make repairs and Cosby Creek needs to ensure that the cabins are cleaned correctly especially if you are charging a $65 cleaning fee. The location was nice and secluded but Cosby Creek should update the web site with the accurate distance for Gatlinburg to 50+ minutes. One last thing... if a customer emails please send an acknowledgement email or call them. There is no reason a renter should have to follow up when there are issues. Poor service on that part and no attempt at a resolution.
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Date of stay: November 2020Trip type: Traveled as a couple
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Ed C wrote a review Nov 6
2 contributions2 helpful votes
The cabin was, overall, nice, with the exception of one bedroom. Upon arrival there was a massive bug infestation in this room. Bugs were on the bed, flying around and on the floor. The room was cleaned twice and the owner provided tape which I applied around the door where the bugs entered. I had limited use of the room. The rest of the cabin was fine. Asked for a partial refund and was denied. Tried to upload a video of all the bugs flying around, but could not download.
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Date of stay: October 2020
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Trish W wrote a review Jun 2020
Oconomowoc, Wisconsin, United States23 contributions9 helpful votes
We stayed at the Spruce Lane cabin and it was PERFECT! Close to zip lining, rafting, and great eating spots: doc’s cafe for bbq, Trish’s Mountain diner for breakfast and many others. Not far from Gatlinburg too! We are staying here again in July! Beautiful view from hot tub! Owner Al is great and very helpful!!
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Date of stay: June 2020Trip type: Traveled with friends
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Jane B wrote a review May 2020
Knoxville, Tennessee3 contributions
Loved the Rivendell Cabin, right on Cosby Creek. The staff at Cosby Creek Cabins is excellent. Very accommodating. After an initial check-in date mix up that was completely my fault, Alan more than made it up to us. Thanks, all!
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Date of stay: May 2020Trip type: Traveled with family
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Kristen S wrote a review May 2019
7 contributions1 helpful vote
Pros- Location right on the creek. Quiet. Price. Full kitchen. Free wi-fi. Basic satellite TV. Ceiling fans. Some pans, baking pans, dishes, and utensils provided. (No coffee filters, salt & pepper, aluminum foil) Cons- Communication failures regarding check-in. Stained carpets, dirty fixtures. Ants in the kitchen (yes, it's a cabin in the woods and by a creek, bugs happen) Fridge leaked water. Couches are old and the supports are broken so they are really uncomfortable to sit on. Kitchen island served as the dining table and shifted significantly when you leaned on it a bit. Stools were uncomfortable. The picnic table was covered in moss and unusable. The firepit was in disrepair (used the neighboring cabin's) Plastic chairs were provided, but they were dirty and no cleaning supplies were available. Twin beds were no comfortable. (adults really shouldn't sleep in a twin, our bad for selecting this as accommodations) Towels were dingy and thin. The bedding was badly worn, thin, pilled, and the elastic was shot, so the fitted sheets wouldn't stay on. Multiple pillows were provided but were cheap, flat, and musty, bring you own. Not much sleep was had. Recommendations for the owners- Time for an update and a deep cleaning. Target and Amazon both offer towels and linens are reasonable prices with good quality that could be replaced each season. Might consider changing over to an outdoor carpet for durability and ease of cleaning. New couches or make repairs and add a new support board to increase the firmness of existing. Picnic table needs to be replaced and firepit needs a renovation and new stone surround. Repair the kitchen island top. The thoughtful touches were put in at the beginning, but it needs to be updated and improved.
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Date of stay: May 2019
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Trip type: Traveled with family
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ALSO KNOWN AS
cosby creek cabins hotel cosby
LOCATION
United StatesTennesseeCosby
NUMBER OF ROOMS
30
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Frequently Asked Questions about Cosby Creek Cabins
Which popular attractions are close to Cosby Creek Cabins?
Nearby attractions include Carver Orchards & Farm Market (2.8 miles), Our Place (1.6 miles), and Hen Wallow Water Falls (2.4 miles).
Is parking available at Cosby Creek Cabins?
Yes, free parking is available to guests.
What are some restaurants close to Cosby Creek Cabins?
Conveniently located restaurants include Magnolia Tree, Carver's Orchard & Applehouse Restaurant, and Docs 321 Cafe.
Is Cosby Creek Cabins located near the city center?
Yes, it is 0.2 miles away from the center of Cosby.