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It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
2600 Westside Dr NW Next To Cracker Barrel, Cleveland, TN 37312
Douglas Inn & Suites
4 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
So, I needed a quick hotel for a few hours, landed at 11pm in Chattanooga and will meet family in Cleveland for breakfast early. Needless to say, no sense spending a bunch for a shower and bed for 5 hours! So, I looked for a convenient place and seen this and a few other lower priced hotels. I like supporting local, so I chose this for no other reason. I got there around midnight and the young man at the counter was genuinely pleasant and helpful. He assigned me a king room on the second floor. I noticed that the lobby was newly renovated and very nicely appointed. The hallways were equally nice. I entered my room to find a newly renovated room, the temperature was set comfortably and the room was super nice. In fact, I was in a bit of a shock and how nice. The finishes are what made the room. Between the paint on the walls and doors (I know this is a weird observation, but I am in construction) The only "negative" would be the drapes and comforter seemed a bit dated. But the linen and bed certainly were not. I also enjoyed the 4 different pillows, I felt like I had a pillow menu. I turned on the TV for noise while I showered, and was shocked to find like 500 stations.... The room also had a refrigerator, microwave and coffee maker. I also noticed outside my room across the hall there was laundry and vending! The shower itself was amazing, plenty of hot water at a great pressure. Had a wonderful nice sleep in a quiet room, overslept a bit due to the blackout curtains! Ran downstairs and met the owner, she was a jewel! She mentioned that they have not owned the property long, but were trying to fix it up nicely - they certainly have shown their effort! - I ran through the free breakfast area and grabbed a coffee. I onced over the breakfast, looks like a nice selection of eggs, breads, meats, waffles , juices and cereal. Something for everyone. If I was staying in Cleveland for a day or a week, this would be my ONLY choice. It is convenient to both the highway and what appeared to be every fast food restaurant known to man....
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â They have an ironing board in the room. And nice big closet area. Great for an extended stay....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Dec 19, 2024
Hi Worldlycouple, Thank you so much for your detailed and thoughtful review! We are delighted to hear that your stay with us exceeded your expectations and that you appreciated our efforts to create a welcoming and comfortable experience. Your kind words about our renovations mean a great deal, especially as we’ve been working hard to improve the property. It's wonderful to know that the updated lobby, hallways, and room finishes caught your eye, particularly given your construction background. We’re glad that the room’s features, like the comfortable bed, blackout curtains, and thoughtful amenities like the fridge, microwave, and coffee maker, added to your overall satisfaction. We’re also thrilled to hear that the water pressure in the shower and the variety of pillows made your short stay more enjoyable. Our aim is to provide a relaxing and convenient experience for all our guests, and we’re pleased to know that the little details made a big difference. Thank you for mentioning our friendly front desk staff and owner. It’s always our goal to make every guest feel welcomed and valued, and we’ll be sure to pass along your kind feedback to the team. They will be so happy to hear that their hospitality left such a positive impression! Regarding the drapes and comforter, we truly appreciate your observations and will take them into consideration as we continue to upgrade and improve our accommodations. Guest feedback like yours helps us prioritize our next steps for enhancements. It’s also wonderful to know that you noticed the variety we offer at breakfast and found the location convenient. Whether it’s for a quick stop or an extended stay, we want to make every guest’s experience as seamless as possible. We look forward to welcoming you back the next time you’re in Cleveland—whether for a few hours or an extended stay!
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We stayed here for two nights and would highly recommend if you need a place to stay at a very moderate price. Exceptionally clean and comfortable with very friendly staff. Not a luxury hotel, but great value for the $ and had everything we needed. No pool, but we seldom use the pool for a short stay.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Jun 30, 2021
Hi lkayres2020, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. Thank you very much!
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We recently stayed at the Douglas Inn and needed items from a drug store to treat an injury. Because of Covid 19 we were reluctant to start visiting area stores. When we inquired about the closest store the lady at the front desk immediately asked what was needed and from their first aid kit was able to assist with all of the items we required.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Mar 27, 2020
Hi 452donalds, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
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This was the worst stay I have ever experienced in all my hotel-staying visits. I booked this hotel based on the reviews. Well...be advised, the rooms are not clean, there are roaches, the hallways were never vacuumed the four days my friend and I stayed. Yes, we could have changed hotels. Unfortunately, there was a convention in town and finding another hotel for our price range would have been difficult .
After checking in, we went to the room. It looked like someone had been sitting on one of the queen beds (even though it looked made), the ironing board was left out sitting like it was going to be used, the carpets were most definitely not vacuumed well. I went back downstairs to the front desk and told the attendant what I found. He checked out the room, then took us to another one.
The second room, the door scraped so hard on the floor I had to try and lift it so I could open it farther to look inside. It was unbelievable that the the hotel wouldn't fix the door. This is a safety issue. If there was a fire inside the hotel and the door was so stuck, the guests might be injured or killed depending on where the fire was located. Heat expands everything. Therefore, the door and floor would also expand leaving the guests trapped. It left black scrape marks on the linoleum. The carpet was a little cleaner, but I didn't look any further since the door would be such a problem.
The third room...the pictures will tell you the rest of the story. We did encounter German cockroaches on our second and third days. Thankfully, there were only three.
Looking around the rest of the hotel where we traveled, the floors were not vacuumed or furniture dusted. The elevator had an odor and not vacuumed.
We noticed that the room attendants looked like teenagers, maybe 16-18 year olds. It's no wonder the rooms weren't clean. I remember when I was a teenager, I hated cleaning even if I got paid a weekly allowance. I had other fun things to do.
If you or a friend have stayed at this hotel and the conditions were much better, I'm glad for you. But if you haven't, please find other accommodations, even if it costs a little extra.
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Date of stay: June 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Jul 8, 2024
Dear V6007ITmp, Thank you for taking the time to share your detailed feedback. I am deeply sorry to hear about your disappointing experience and sincerely apologize for the issues you encountered during your stay. I am particularly concerned about the cleanliness of your rooms, the condition of the hallways and common areas, and the safety issue with the door. Please be assured that we are taking your feedback very seriously and will address these issues immediately with our housekeeping and maintenance teams. Your safety and comfort are our top priorities, and we will work diligently to resolve these problems. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. Regarding the appearance and performance of our room attendants, we will review our training and supervision processes to ensure that all staff members are equipped to provide the level of cleanliness and service our guests deserve. We understand that your experience has left a negative impression, and we regret that we could not provide you with a satisfactory stay. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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Room was average clean. Bed was like a concrete slab. After 10 minutes I checked for bugs because I itched. But it was the bedding. They don’t do room cleaning while you are there. I had to make multiple requests to get clean towels. The last day they called the room saying the next morning from 8-11 the water would be off for maintenance. However in just a few hours there was no water at all! Very deceptive. Avoid this place!!!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â Find another place!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Jan 26, 2025
Dear W3803TKwilsonc, Thank you for taking the time to share your feedback. We deeply regret to hear that your stay did not meet your expectations and apologize for the inconveniences you experienced. We take cleanliness and comfort very seriously, and it’s concerning to hear that you found your room only “average clean” and that the bed was uncomfortable. We understand how important a restful sleep is, and we sincerely apologize for any discomfort you experienced. I will be sure to share your feedback with our housekeeping team to ensure that we are meeting our guests' standards for cleanliness and comfort. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. We also apologize for the challenges you faced in getting clean towels and for the lack of room cleaning during your stay. Our policy is typically to offer daily housekeeping, unless otherwise requested, but we recognize that communication may not have been clear regarding your preferences, and we will work to improve in this area. In regards to the water service disruption, we sincerely apologize for any confusion and for the inconvenience caused by the early loss of water. We understand how important it is for our guests to have access to water, and we will ensure that future notifications are clearer and more accurate. We appreciate your feedback, as it helps us improve our service, and we hope you will give us another opportunity to provide a better experience in the future.
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Beware. This place makes their money on scamming guests out of 100 dollars for imperfections in their rooms. They do a "walk thru" when you check,out but neglect to tell you this when you check in. They charged me 100 dollars for a hole in the ceiling. I'm barely 5 foot tall. There's no way I can reach the ceiling. They are scamming guests. These dirty Indians should be in jail for this scam.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip:Â DO NOT STAY AT THIS PLACE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Mar 19, 2024
Dear krisz, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or misunderstanding regarding the charges incurred during your stay. We take the cleanliness and maintenance of our rooms very seriously and strive to ensure that our guests have a comfortable and enjoyable experience. The walkthrough conducted during check-out is part of our standard procedure to identify any damages or issues that may have occurred during the stay. We regret if this was not clearly communicated to you upon check-in, and we will review our procedures to ensure that all guests are properly informed. We want to assure you that we do not condone discriminatory language or behavior of any kind. We treat all guests with respect and dignity, regardless of background or nationality. We deeply regret if you felt otherwise and assure you that we will address this matter internally to ensure that all guests are treated with the utmost respect and professionalism. Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
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Please, please read all reviews very carefully when considering staying at this establishment. While some have experienced decent accommodation there are plenty of us that are pleading with you to stay somewhere else. We are not a fancy family, but we do expect clean and functioning rooms when we stay at a hotel. Broken stained furniture, old food in freezer, and a broken shower valve were all part of our unfortunate stay. Plus, roaches in stairwells and unhelpful staff that were not able to provide additional bedding for the pull-out. We were given mattress covers instead of sheets and blankets. Management is not onsite and front desk staffing is unauthorized to provide refunds or discounts. We were promised a 30% discount, but only received 20 %.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Apr 14, 2022
Dear Sara Y, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We take the value on your report regarding the condition of the hotel and the cleanliness. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. We also have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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After reading several reviews with scores in the 8s, I decided to try this hotel. It was $50 cheaper than our normal hotel. The air conditioner worked, the bed was fine but this morning I killed two small roaches in the bathroom area. Should have stayed at the Holiday Inn Express.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Apr 10, 2022
Dear 44donaldk, First of, thank you for sharing your feedback and for the great comment about the AC and the bed yet I regret to hear that you experience some shortcomings during your most recent stay with us. We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, that your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have roaches and rooms are being inspected regularly. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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They have bed bugs. Do NOT stay here. Spend the extra money and stay somewhere else cleaner. This place is disgusting. The kid up front gave us a new room because we were getting bit at 4 in the morning. Regardless, shouldn’t have been getting bit in the first place. Did a little digging, they’ve been having an issue with bed bugs since 2022…
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don’t stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Feb 26, 2024
Dear msP8018SI, The health and safety of our guests are of the utmost importance to us, and we have strict protocols in place to address any issues related to pests promptly and effectively. We regret that we did not meet your expectations in this regard, and we will take immediate action to address the situation and ensure that it does not happen again in the future. We understand your concerns and frustrations, and we appreciate your feedback as it helps us identify areas for improvement. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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The hotel seems clean until you move furniture and get bit multiple times by bed bugs. The girl at the front desk was aggressive and rude when I made her aware. When she called management, it seemed like this is not the first time they have been made aware of bed bugs in their motel.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Douglas Inn & Suites
Responded Sep 21, 2022
Dear rivermcj. We apologize for the inconvenience. We have a very stringent protocol for issues such as yours. We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, that your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
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There are more places to choose from in the Cleveland area.
PRICE RANGE
$66 - $91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
douglas inn and suites, douglas hotel cleveland
LOCATION
United StatesTennesseeCleveland
NUMBER OF ROOMS
40
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
