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Douglas Inn & Suites

2600 Westside Dr NW, Cleveland, TN 37312-3605
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Free cancellation until 03/31/21
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Free cancellation until 03/28/21
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Traveler (26)
Room & Suite (32)
Dining (1)


#9 of 26 hotels in Cleveland
Travelers' Choice
It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Non-smoking hotel
Electric vehicle charging station
Vending machine
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Seating area
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
208Reviews8Q+A43Room tips
Traveler rating
  • 104
  • 58
  • 21
  • 12
  • 13
Time of year
Traveler type
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Popular mentions
Karen C wrote a review Dec 2020
2 contributions
I was horrified stepping into this room. Front desk service was basic, no real complaints about the lady, but these rooms!!!??? You cannot give this chair away for free at a yard sale. Why on earth would you have it in a hotel room??? The rooms are trash. I couldn’t sleep with how awful this room was. Never again. AND no one enforced guests wearing mask walking around the building. Several people walking around with no masks on. If you value your health and sanity, DO NOT come here! I prepaid two nights via Priceline, I only stayed for one and just took the loss. This place is terrible!
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Date of stay: December 2020Trip type: Traveled with family
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Dec 29, 2020
Hi K6018HJkarenc, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. At all times we will provide a clean, convenient, and comfortable experience to all our customers. I am sorry that we failed to do this during your most recent stay. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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Patricia N wrote a review Nov 2020
2 contributions
This is a basic, no frills, low cost stay. The room was very clean, bed very comfortable and the reception staff could not have been more pleasant and accommodating! Convenient location, right off I 75. I did, however, find it disturbing that staff and other guests did not wear masks during a spike in COVID cases!
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Date of stay: November 2020Trip type: Traveled as a couple
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Nov 12, 2020
Hi N5690LOpatrician, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our services and location were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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Gary wrote a review Nov 2020
Asheboro, North Carolina22 contributions3 helpful votes
Pleasant stay, clean, soft bed good tv front desk was friendly close to restaurant easy on off interstate well lit our go to in Cleveland just a nice place to spend a night great for the price ..................
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Date of stay: November 2020Trip type: Traveled as a couple
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Nov 12, 2020
Thank you everydayp , your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another great experience.
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Patricia I wrote a review Sep 2020
Lakeland, Florida50 contributions18 helpful votes
We have stayed at this property twice before and decided to give it one more try. We travel with a pet so were put into a pet room. As we entered, I couldn't believe the furniture was so bad..The desk chair was ripped and arm stuffing was falling out. It also had a very large patch on top. The carpeted floor had huge black spots. I called the desk and was they were sold out and no other room was available. the bed was actually pretty comfortable and we slept well.
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Date of stay: September 2020
1 Helpful vote
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Sep 24, 2020
Hi Patricia I, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our primary goal is always to provide our guests with an enjoyable experience. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Donald S wrote a review Mar 2020
Zephyrhills, Florida5 contributions1 helpful vote
We recently stayed at the Douglas Inn and needed items from a drug store to treat an injury. Because of Covid 19 we were reluctant to start visiting area stores. When we inquired about the closest store the lady at the front desk immediately asked what was needed and from their first aid kit was able to assist with all of the items we required.
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Date of stay: March 2020
Response from Tina M, General Manager at Douglas Inn & Suites
Responded Mar 27, 2020
Hi 452donalds, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
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$57 - $97 (Based on Average Rates for a Standard Room)
douglas inn and suites, douglas hotel cleveland
United StatesTennesseeCleveland
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Frequently Asked Questions about Douglas Inn & Suites
Which popular attractions are close to Douglas Inn & Suites?
Nearby attractions include Relics Antiques and Vintage Decor (0.7 miles) and Pottery and More - Hope Gallery (0.6 miles).
What are some of the property amenities at Douglas Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Douglas Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Douglas Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Douglas Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Douglas Inn & Suites?
Conveniently located restaurants include City Cafe Diner, Cracker Barrel, and Old Fort Restaurant.
Are there opportunities to exercise at Douglas Inn & Suites?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Douglas Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Douglas Inn & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Douglas Inn & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.